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Citibank Maxigain Savings Account

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Old 02-12-2019, 12:12 AM   #6721
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Citi owned Everyone with int drop and system down. Epic siah
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Old 02-12-2019, 12:13 AM   #6722
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Citibank Singapore ought to do at least the following on 2 Dec 2019, early morning, to rectify and redress this fiasco:
(a) Retract the new Terms and Conditions for MaxiGain Account. Reinstate the previous Terms and Conditions with immediate effect.
(b) Fire Charles Wong, Retail Banking Head, Citibank Singapore Limited with immediate effect. Mr Wong is responsible for creating the fiasco.
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Old 02-12-2019, 12:14 AM   #6723
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i tried many transactions and only a few got through. if tomorrow still like that nothing to say
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Old 02-12-2019, 12:15 AM   #6724
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Citi owned Everyone with int drop and system down. Epic siah
Fug them la... they need to be complain to MAS,


Have to fking take leave to go down and sort their defecate. will head down to their branch to give them a middle finger.
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Old 02-12-2019, 12:15 AM   #6725
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Only managed to transfer additional 20k out since 12 am. The notification msgs delayed for abt 15 min. Really fail sia
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Old 02-12-2019, 12:31 AM   #6726
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Citi owned Everyone with int drop and system down. Epic siah
should be the early birds who withdrew in the morning owned citi system which indirectly owned the rest of the people who tried to withdraw later in the day
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Old 02-12-2019, 12:32 AM   #6727
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Citibank Singapore ought to do at least the following on 2 Dec 2019, early morning, to rectify and redress this fiasco:
(a) Retract the new Terms and Conditions for MaxiGain Account. Reinstate the previous Terms and Conditions with immediate effect.
(b) Fire Charles Wong, Retail Banking Head, Citibank Singapore Limited with immediate effect. Mr Wong is responsible for creating the fiasco.
u wait long long
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Old 02-12-2019, 12:39 AM   #6728
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if it's going to take 3 days for > 50k, there should have been a message before u guys did the transaction. was there?
NOOOO! I transferred via app and only at the end after submission, there is a small print "GIRO transfer will take 2-3 working days from date of execution" under Transfer date & type. Even so, I didn't believe that it was applicable to my transaction as I selected FAST transfer. Of course I'd want FAST rather than GIRO. Had I known that Citi has changed the transfer mode to GIRO, I would've not submitted the transfer request.

Will have 250k cash tmr. Which Banks FD should I go to if I can hold for 12 - 18 months?
You managed to avoid the FAST transfer limit? Else how to receive $250k by tmr since GIRO takes 2-3 working days.

I submitted a complaint to MAS. Given the number of people who are affected by Citi's hidden (and misguided) rule for FAST transfer limit, if half of us complained, I'm sure MAS will take action.

Last edited by kikomi; 02-12-2019 at 12:41 AM..
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Old 02-12-2019, 12:41 AM   #6729
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Same thing happened to me. I transferred more than $50k too and the money is gone from MaxiGain and not yet credited in my other account even though I'm sure I selected FAST transfer in Citibank mobile app, which I downloaded just so that I can add payee because their i-banking website sucks and is unable to do so.

I just called and was told the same thing by cso wtf. How can Citibank change the transfer mode from FAST to GIRO without the customer's consent?! And the answer about "oh because for FAST, there's a limit of $50k per day" is SUCH CRAP. Long ago already increased to $200k lah abs.org.sg/docs/library/media-release-20180202fbf6a59f299c69658b7dff00006ed795.pdf / abs.org.sg/docs/library/fast-faq.pdf

When I mentioned that, the cso went to check then came back said smt like oh 'cause I made the transfer after 5pm so will be processed the next bank working day and smt about today being Sunday, which is again CRAP. FAST transfers is 24/7 and supposed to be processed almost immediately, so what is this nonsense about bank working days or hours?!

I'm sure gg to complain to MAS abt this nonsense. If anyone wants to do so, eservices.mas.gov.sg/consumerfeedback/
Agree. FAST is FAST, GIRO is GIRO, if they are going to change mode to giro, at least get consent from customers first

on their internet banking, when i tried to FAST out > 50k, i received an error that they are unable to perform the transaction. no reason given but at least they didn't just convert it to GIRO
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Old 02-12-2019, 12:43 AM   #6730
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Citi never sleeps but FAST falling asleep. Yawn....
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Old 02-12-2019, 12:45 AM   #6731
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Will have 250k cash tmr. Which Banks FD should I go to if I can hold for 12 - 18 months?
if 12 months FD tenure currently better ones are CIMB and ICBC
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Old 02-12-2019, 12:46 AM   #6732
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The excuses citi give are lame. I hope these are not indicative of liquidity crisis becos of massive withdrawals. I tried withdrawing remaining amount with 10k each time using FAST. It shows deducted successfully but recipient bank acct is not credited! Sigh.
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Old 02-12-2019, 12:54 AM   #6733
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guy when i try to fast transfer it say contact 24 hrs assistant, does this mean my acct is locked because of countless transaction?


Please help me on this, i really dunwan to take a bloody leave just to go down and screw them.


Anyone else experience this?
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Old 02-12-2019, 01:16 AM   #6734
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i thought the limits will be refreshed after midnight. looks like not a FAST issue. Citi probably lowered the transfer limit. it use to be 50k.

just keep spamming the transfer. i did it that way and managed to reduce the balance to 0. probably try 1k per transfer.
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Old 02-12-2019, 01:19 AM   #6735
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Can someone write a template complaint email for us to mass complain to MAS? I only managed to withdraw 8k. Fking pathetic

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