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Citibank Maxigain Savings Account

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Old 03-12-2019, 11:10 AM   #6901
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Can imagine the frustration and anxiety.

After verifying, did Citibank say what they are going to do ?
they say they will contact me and ytd they give me a call say no update. Have to wait for today call again.



What a BS, just get my $1000 back asap!
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Old 03-12-2019, 11:13 AM   #6902
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Please report to MAS. this is a serious failure.
How to report sia, the entire transaction list for Dec 1 is super long.


And I need to provide OCBC receiving statement as well.


Which mean i may have to physically head down to MAS to lodge a official report.
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Old 03-12-2019, 11:28 AM   #6903
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You guys are so lucky. I am stuck with this missing $1000 case and end up i cannot close my acct!

Not to mention the leave i wasted plus the opportunity cost i lost with the delay of investigation
Maybe try this:

If closing account is important to you, just insist on that.
The missing $1000 is Citi system problem and don't know how long they take to investigate. Just argue that why should u wait for investigation to complete (don't know wait how many days) through no fault of yours.

Once investigation completed, Citi can reimburse the $1000 or whatever deficit (include interest hor... just to be anal about it) through other means, like sending u a cheque.
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Old 03-12-2019, 11:30 AM   #6904
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Maybe try this:

If closing account is important to you, just insist on that.
The missing $1000 is Citi system problem and don't know how long they take to investigate. Just argue that why should u wait for investigation to complete (don't know wait how many days) through no fault of yours.

Once investigation completed, Citi can reimburse the $1000 or whatever deficit (include interest hor... just to be anal about it) through other means, like sending u a cheque.
The thing is that I also want them to return me the $1000 as soon as possible. I dont want to give the impression I close the account and that since I am no longer a customer they can take longer to reimburse me.
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Old 03-12-2019, 11:43 AM   #6905
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just inform the relationship manager that you will give them 3 day to investigate after that u will make a police report and submit to MAS.

sound really pathetic missing a 1k error ?
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Old 03-12-2019, 11:45 AM   #6906
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just inform the relationship manager that you will give them 3 day to investigate after that u will make a police report and submit to MAS.

sound really pathetic missing a 1k error ?
I will give them until this weekend to sort out their rubbish.


I dont have to time to make reports and go MAS on weekday this week. Too busy.
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Old 03-12-2019, 11:46 AM   #6907
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You guys are so lucky. I am stuck with this missing $1000 case and end up i cannot close my acct!

Not to mention the leave i wasted plus the opportunity cost i lost with the delay of investigation
Did you nett off the reversed fast transfers?
e.g. 10x1k fast transfer outward, 1x1k fast transfer (rev)
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Old 03-12-2019, 12:30 PM   #6908
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Swee!!! Gonna open one soon

Not a fixed deposit account.

It is an online savings account (similar to SCB eSaver account) where credited interests can be withdrawn any time.

Sent from 瑞特斯波德 using GAGT
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Old 03-12-2019, 01:25 PM   #6909
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Citibank officer called me about account closure. And told me that either I have to forfeit my accured interest or have to wait until end of month then only can close account and get the interest. Do you guys get the accured interest straight away?
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Old 03-12-2019, 01:29 PM   #6910
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Citibank officer called me about account closure. And told me that either I have to forfeit my accured interest or have to wait until end of month then only can close account and get the interest. Do you guys get the accured interest straight away?
I closed my account yesterday. I got an extra $4.90 for interest of 2 days.
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Old 03-12-2019, 01:29 PM   #6911
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I closed my account yesterday. I got an extra $4.90 for interest of 2 days.
Did you close at the branch or call the hotline?
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Old 03-12-2019, 02:16 PM   #6912
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Did you close at the branch or call the hotline?
just my guess that rottingapple's $4.90 is the base interest for 2 days in dec.
he probably did not get anything from the accrued Nov bonus interest, probably forfeited.
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Old 03-12-2019, 02:18 PM   #6913
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Received call from +60323837500 which i did not pick up

Is it related to citibank?
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Old 03-12-2019, 02:18 PM   #6914
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Citibank officer called me about account closure. And told me that either I have to forfeit my accured interest or have to wait until end of month then only can close account and get the interest. Do you guys get the accured interest straight away?
i close just now by phone. the cso directly said i got unposted interest and asked which credit card i want the interest to be posted to. i didn't ask her anything about unposted interest before that
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Old 03-12-2019, 02:19 PM   #6915
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just my guess that rottingapple's $4.90 is the base interest for 2 days in dec.
he probably did not get anything from the accrued Nov bonus interest, probably forfeited.
once ur balance is below 70k you get no bonus interest already, including the step up bonus
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