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Citibank Maxigain Savings Account

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Old 26-03-2020, 03:24 PM   #7501
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Better go to the branch.

I tried to call their hotline - was told high traffic and told to use chat or secured email.

I opened the chat - was shown that chat was "temporarily" not available.

I sent a secured email - no reply for two business days.

Just in case they charge you for fall-below fee after you emptied your account prior to proper account closure (shittyBank is capable of doing this type of BS, especially recently), I suggest you go to the branch to close account and withdraw your balance.

Do note that any account balance must be withdrawn either in cash or in cashier's order; no splitting between cash and CO.
Oic, thanks for your advise.
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Old 30-03-2020, 02:55 PM   #7502
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i tried to reactivate my account online but not able to and ask me to call the hotline.
cant do online activation now? tried calling their hotline and got cut off after speaking 2 sentences.
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Old 30-03-2020, 03:41 PM   #7503
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i tried to reactivate my account online but not able to and ask me to call the hotline.
cant do online activation now? tried calling their hotline and got cut off after speaking 2 sentences.
You can reactivate your account from internet banking. There is no need to call.
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Old 30-03-2020, 05:09 PM   #7504
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i did it from internet banking but received this message and i couldnt talk to anyone after repeated calls. Anyone experienced this before?

"We are unable to proceed with your request. Please call our 24-Hour CitiPhone Banking at (65) 6225 5225 from your mobile for further assistance."
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Old 30-03-2020, 05:43 PM   #7505
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Oic, thanks for your advise.
FYI for everyone.

Thank you for using Citibank Online.

We are sorry to learn of your decision to close your savings accounts.

If you wish to proceed with the account closure, you will need to first
zero out the account by initiating a transfer or withdrawing the funds.
Before you close the Account
, we wish to highlight the following to you
for further consideration:

Please note to terminate the existing GIRO or Standing Instructions
arrangement. If there are pending cheques for clearance or presented
after the account is closed, it will be returned. Any credit facility
linked to the account has to be cancelled and that there are no
outstanding amount.

Please also note that online access will no longer be available for an
account that has been closed. The ATM card that has been issued for your
bank transactional account will also have to be cancelled upon account
closure. As such, please retrieve records of your statement before
confirming your closure request.

Thereafter, you may send in your account closure instruction via this
secured message channel for us to initiate the account closure.
Meanwhile, please be advise that FAST tramsfer limit is SGD 100,000 per
day with SGD 50,000 per transfer.


Your account will remain active until we hear further from you

We appreciate your understanding on this matter.

Yours Sincerely
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Old 31-03-2020, 01:03 AM   #7506
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i did it from internet banking but received this message and i couldnt talk to anyone after repeated calls. Anyone experienced this before?

"We are unable to proceed with your request. Please call our 24-Hour CitiPhone Banking at (65) 6225 5225 from your mobile for further assistance."
I was in IB and got live chat to help me activate 2 mths ago.
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Old 01-04-2020, 06:18 AM   #7507
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For reference, based on my calculations, base interest paid out over the last year and a half has been approximately the following:

2020-03 0.606%
2020-02 0.841%
2020-01 0.858% // bonus interest reduced to 0.05% per counter
2019-12 0.885% // 50% of 1m SIBOR
2019-11 1.230% // 70% of 1m SIBOR
2019-10 1.298%
2019-09 1.312%
2019-08 1.315%
2019-07 1.318%
2019-06 1.319%
2019-05 1.302%
2019-04 1.279%
2019-03 1.289%
2019-02 1.260%
2019-01 1.242% // 70% of 1m SIBOR
2018-12 1.358% // 80% of 1m SIBOR
2018-11 1.296%
2018-10 1.213%
2018-09 1.210%
2018-08 1.219%
2018-07 1.200%
2018-06 1.138% // 80% of 1m SIBOR
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Old 01-04-2020, 12:01 PM   #7508
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Wah drop so much. Anyone still maintaining with Citi?

Problem is they charge service fee if move out the funds. And to move out stocks USD 50 per stock

Last edited by battledome64; 01-04-2020 at 12:42 PM..
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Old 01-04-2020, 01:47 PM   #7509
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Wah drop so much. Anyone still maintaining with Citi?

Problem is they charge service fee if move out the funds. And to move out stocks USD 50 per stock
Think because the change of TOC and drop in sibor rate. I know a lot left after the change of TOC
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Old 01-04-2020, 03:18 PM   #7510
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Wah drop so much. Anyone still maintaining with Citi?

Problem is they charge service fee if move out the funds. And to move out stocks USD 50 per stock
Fast money out need to pay fee meh?
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Old 01-04-2020, 07:15 PM   #7511
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Wah drop so much. Anyone still maintaining with Citi?

Problem is they charge service fee if move out the funds. And to move out stocks USD 50 per stock
I don't remember them charging service fee when I move out the funds from Citi when they change the TOC, just zero out and message them to close it. Just that I forgo 1 day of $2.50 inside when I close them, treat it as coffee for them.
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Old 02-04-2020, 02:07 AM   #7512
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Wah drop so much. Anyone still maintaining with Citi?

Problem is they charge service fee if move out the funds. And to move out stocks USD 50 per stock
chim...what service charge and what 50 per stock? you moving out of SG?
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Old 02-04-2020, 03:32 PM   #7513
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just checked maybank...dividend earned is credited but only a mere 0.25% annual interest earn...far from 1.75%

is this the only line item for the march interest?
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Old 02-04-2020, 04:34 PM   #7514
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just checked maybank...dividend earned is credited but only a mere 0.25% annual interest earn...far from 1.75%

is this the only line item for the march interest?
This is base interest only. Bonus interest will come next week
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Old 02-04-2020, 09:30 PM   #7515
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This is base interest only. Bonus interest will come next week
thanks for the prompt reply!
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