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Old 16-05-2019, 09:40 PM   #4876
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Really Fxxx bank. I was charged for FX fees for worldwide xfer done a month ago. I saw that HSBC stated no fees for WW FX till Sep 19.
Called CSO & say he needs a day to check & get back to me. Already 2 days, never received call.
End up send msg to them via online.
Few times called CSO to check on bank transactions, bonus interest, everytime CSO cannot resolve on the spot, say will refer to another dept & call me back in next few days. Really lousy customer service....CSO cannot handle on the spot.
Other banks much more efficient in handling customer issues/queries.
How much did you get charged for? I think the fee waiver applies to premier account only and exclude intermediary and beneficiary bank charges. For advance account, there will be $10 charges from HSBC.
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Old 16-05-2019, 10:00 PM   #4877
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It shld be eligible per the T&C.
exclude "transactions involving any pre-paid card and/or digital wallet top-ups, including but not limited to EZ-link, Transitlink or NETS FlashPay"

Grey area. SimplyGo is neither pre-paid card or digital wallet. But is it related to Transitlink?
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Old 16-05-2019, 10:13 PM   #4878
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exclude "transactions involving any pre-paid card and/or digital wallet top-ups, including but not limited to EZ-link, Transitlink or NETS FlashPay"

Grey area. SimplyGo is neither pre-paid card or digital wallet. But is it related to Transitlink?
For other CC, the ABT/SimplyGo transaction description is "BUS/MRT XXXXXX SINGAPORE SG"

Think have strong case to argue it is not top-up related & a genuine Visa transaction.
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Old 17-05-2019, 03:03 AM   #4879
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anyone recv bonus interest for $800 debit spend for march? or have to wait till end may..
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Old 17-05-2019, 08:17 AM   #4880
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anyone recv bonus interest for $800 debit spend for march? or have to wait till end may..
I Haven't receive too... think just have to wait till end May.

Last edited by NTTDoCoMo; 17-05-2019 at 08:20 AM..
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Old 17-05-2019, 08:17 AM   #4881
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exclude "transactions involving any pre-paid card and/or digital wallet top-ups, including but not limited to EZ-link, Transitlink or NETS FlashPay"

Grey area. SimplyGo is neither pre-paid card or digital wallet. But is it related to Transitlink?
I called them earlier for ez-reload and they said excluded
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Old 17-05-2019, 08:24 AM   #4882
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I Haven't receive too... think just have to wait till end May.
same here, havent
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Old 17-05-2019, 08:51 AM   #4883
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I called them earlier for ez-reload and they said excluded
Ez-reload is ezlink...I think it's quite clear cut.
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Old 17-05-2019, 11:13 AM   #4884
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any views if this is likely to be an on-going promotion ?
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Old 17-05-2019, 11:20 AM   #4885
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any views if this is likely to be an on-going promotion ?
Stepup promo is ongoing for the past 2.5 years and counting...
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Old 17-05-2019, 11:45 AM   #4886
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Stepup promo is ongoing for the past 2.5 years and counting...
thanks! anyone can share what be the optimum way to manoeuvre the "fresh funds". there is a 1 month "cooling period" before the next cycle starts right? do you guys typically open 1 account for each spouse to manage this ?
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Old 17-05-2019, 04:10 PM   #4887
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thanks! anyone can share what be the optimum way to manoeuvre the "fresh funds". there is a 1 month "cooling period" before the next cycle starts right? do you guys typically open 1 account for each spouse to manage this ?
each spouse? I only have 1 spouse

ok jokes aside. Typically, bros have 3 accounts:
Single Account A
Single Account B (spouse)
Joint Acct A&B
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Old 17-05-2019, 07:31 PM   #4888
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How much did you get charged for? I think the fee waiver applies to premier account only and exclude intermediary and beneficiary bank charges. For advance account, there will be $10 charges from HSBC.
$41. CSO said it was HSBC bank charges. Waiting for their reply in msg. Till now the previous CSO via phone never got back to me, 3 days...poor lousy service...really.
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Old 17-05-2019, 08:01 PM   #4889
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$41. CSO said it was HSBC bank charges. Waiting for their reply in msg. Till now the previous CSO via phone never got back to me, 3 days...poor lousy service...really.
Where did you remit to? Is the $41 Charge by intermediary bank?

The Option you choose for "Fee paid by" might determine where the Charges is charge to.
- Charges to be Shared
- All Charges to be paid from my account
- All Charges to be paid by beneficiary

If charges are paid by beneficiary, the amount to credit will be minus the overseas charges. If charges are paid from my account, the amount to debit will not include the charges. Charges (if any) will be shown separately from remittance amount in the account history page. If charges are to be shared, local charges will be paid by remitter, overseas by beneficiary.Overseas charges are levied by the intermediary and / or beneficiary banks to facilitate the remittance.
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Old 17-05-2019, 09:15 PM   #4890
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there are 3 charges when you do WW remittance, issuing bank, recipient bank, and intermediary bank. HSBC premier will only waive the outgoing charges but intermediary and recipient bank still will have charges. Cannot assume waiver of charges means zero fees for intermediary bank.

I was charged $40+ also from intermediary bank, appealed to HSBC, intermediary bank citi, and recipient morgan stanley, all rejected.
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