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OCBC Plus Saving Account application - Horrendous experience

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Old 12-06-2019, 09:33 AM   #1
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OCBC Plus Saving Account application - Horrendous experience

Beginning of May 19, I submitted the Plus Saving Account application form thru the mail. After 2 weeks did not received any acknowledgement, I submitted one more time and after more than a week without any news I called the hotline to check the status of my applications. Was told that they did not received both applications and was advised to apply at the branch. On 1st Jun, I visited the branch at Jurong Point SC and was told to fill in the same form and told to wait for further notice. Until today, I did not received any notification. Couple of days back, I wrote to OCBC facebook and the OCBC feedback website. I received calls telling me that they will check. I was wondering why all my applications went missing, is there a black hole in the system? Most frustrating thing is that, the application thru the branch also went missing. Why a simple account opening becomes such a complicated process? Hope someone can forward my complaint to the CEO and ask him to get someone who can process my application directly to assist. This is really a horrendous experience.

Last edited by ideatalk; 12-06-2019 at 09:38 AM..
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Old 12-06-2019, 09:38 AM   #2
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Learn to paragraph.
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Old 12-06-2019, 09:53 AM   #3
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Beginning of May 19, I submitted the Plus Saving Account application form thru the mail.
Why use paper application form?
Just use myinfo to open account online by using singpass.
Instant approval.
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Old 12-06-2019, 11:41 AM   #4
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Beginning of May 19, I submitted the Plus Saving Account application form thru the mail. After 2 weeks did not received any acknowledgement, I submitted one more time and after more than a week without any news I called the hotline to check the status of my applications. Was told that they did not received both applications and was advised to apply at the branch. On 1st Jun, I visited the branch at Jurong Point SC and was told to fill in the same form and told to wait for further notice. Until today, I did not received any notification. Couple of days back, I wrote to OCBC facebook and the OCBC feedback website. I received calls telling me that they will check. I was wondering why all my applications went missing, is there a black hole in the system? Most frustrating thing is that, the application thru the branch also went missing. Why a simple account opening becomes such a complicated process? Hope someone can forward my complaint to the CEO and ask him to get someone who can process my application directly to assist. This is really a horrendous experience.
Hi ideatalk,

We apologise for the unpleasant service experience & will like to look into this matter urgently. Can you share your Bank registered contact number with us via private message?

Thank you.

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Old 12-06-2019, 12:27 PM   #5
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Can you share your Bank registered contact number with us via private message?
How do you plan to use this information?
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Old 12-06-2019, 06:17 PM   #6
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How do you plan to use this information?
Hi BBCWatcher,

We require the contact details, to identify our customer & to retrieve his/her account information so that we can check on the application.

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