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On 1Gbps plan but speedtest only shows ~90Mbps

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Old 11-03-2018, 10:51 PM   #1
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On 1Gbps plan but speedtest only shows ~90Mbps

hey guys, facing some funny thing now.

i am on SH 1Gbps plan, am on lan connection now. when i try speedtest.net, my download/upload speed is merely ~90Mbps. is it some issue with starhub side now?

previously i've checked (randomly) and it was usually 900Mbps. currently using Asus AC68U with merlin firmware 380.68.4.

this is the setting i got from my ASUS router site:



i am on LAN 1. but i'm confused though.. how come WAN is 100 Mbps? WAN is connecting from my ONT to my router, right?

Last edited by bjornng; 11-03-2018 at 10:59 PM..
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Old 11-03-2018, 10:54 PM   #2
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hey guys, facing some funny thing now.

i am on SH 1Gbps plan, am on lan connection now. when i try speedtest.net, my download/upload speed is merely ~90Mbps. is it some issue with starhub side now?

previously i've checked (randomly) and it was usually 900Mbps. currently using Asus AC68U with merlin firmware 380.68.4.
If you changed plan recently, it might take some time.

LAN (cable) directly from router to laptop/computer?
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Old 11-03-2018, 10:58 PM   #3
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If you changed plan recently, it might take some time.

LAN (cable) directly from router to laptop/computer?
not really, already >6 months. previously i check it was always ~900Mbps.

LAN directly from router to PC, you are right.

this is the setting i got from my ASUS router site:



i am on LAN 1. but i'm confused though.. how come WAN is 100 Mbps? WAN is connecting from my ONT to my router, right?
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Old 11-03-2018, 11:12 PM   #4
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not really, already >6 months. previously i check it was always ~900Mbps.

LAN directly from router to PC, you are right.

this is the setting i got from my ASUS router site:



i am on LAN 1. but i'm confused though.. how come WAN is 100 Mbps? WAN is connecting from my ONT to my router, right?
I am no expert so I speak from experience. Did you update the firmware recently? If so, try downgrading.
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Old 11-03-2018, 11:17 PM   #5
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Faulty LAN cable between ONT and router?
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Old 11-03-2018, 11:20 PM   #6
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hey guys, facing some funny thing now.

i am on SH 1Gbps plan, am on lan connection now. when i try speedtest.net, my download/upload speed is merely ~90Mbps. is it some issue with starhub side now?

previously i've checked (randomly) and it was usually 900Mbps. currently using Asus AC68U with merlin firmware 380.68.4.

this is the setting i got from my ASUS router site:



i am on LAN 1. but i'm confused though.. how come WAN is 100 Mbps? WAN is connecting from my ONT to my router, right?
Ensure you are wired connect direct to ONT Port-1 for internet.

Usually ONT Port-2 is reserved for IPTV which is at 100mbps.

Do restart both ONT and Router.


Edit:
Ensure the LAN cable is secured properly by remove and re-insert.
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Old 12-03-2018, 07:39 AM   #7
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Ensure you are wired connect direct to ONT Port-1 for internet.

Usually ONT Port-2 is reserved for IPTV which is at 100mbps.

Do restart both ONT and Router.


Edit:
Ensure the LAN cable is secured properly by remove and re-insert.
Hey bro, thanks for your reply! Now it is back to 1Gbps ; I restarted both ONT and router. ONT was connected to Port 1 all along.

But I am curious bro. How come this happened? I didn't change any settings at all. Only thing I noticed was on Lan 2 of my router was an Aztech 500mbps homeplug (not sure who put it there) , but as you can see it's also only 100mbps.

I updated from official firmware to merlin few months ago - might it be because of that?
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Old 12-03-2018, 07:50 AM   #8
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Hey bro, thanks for your reply! Now it is back to 1Gbps ; I restarted both ONT and router. ONT was connected to Port 1 all along.

But I am curious bro. How come this happened? I didn't change any settings at all. Only thing I noticed was on Lan 2 of my router was an Aztech 500mbps homeplug (not sure who put it there) , but as you can see it's also only 100mbps.

I updated from official firmware to merlin few months ago - might it be because of that?
Merlin’s firmware does not cause a drop in lan speed. There is a good chance your cables might be faulty, leading to short circuiting or the ONT itself is faulty..
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Old 12-03-2018, 06:33 PM   #9
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Hey bro, thanks for your reply! Now it is back to 1Gbps ; I restarted both ONT and router. ONT was connected to Port 1 all along.

But I am curious bro. How come this happened? I didn't change any settings at all. Only thing I noticed was on Lan 2 of my router was an Aztech 500mbps homeplug (not sure who put it there) , but as you can see it's also only 100mbps.

I updated from official firmware to merlin few months ago - might it be because of that?
Actually just need to unplug the lan cable from the computer. Then plug in lan cable. It will be ok.
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Old 12-03-2018, 06:42 PM   #10
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Hey bro, thanks for your reply! Now it is back to 1Gbps ; I restarted both ONT and router. ONT was connected to Port 1 all along.

But I am curious bro. How come this happened? I didn't change any settings at all. Only thing I noticed was on Lan 2 of my router was an Aztech 500mbps homeplug (not sure who put it there) , but as you can see it's also only 100mbps.

I updated from official firmware to merlin few months ago - might it be because of that?
Normally the Router connection speed would drop to the the lowest range in order for to provide the connection for that particular LAN port.

Meaning if any of the LAN port drop to 100 Mbps then the overall speed of the router will be at 100mbps as indicated in the WAN port.

Whereas other LAN port may not be affected as it still show 1 Gbps.


This is why ONT Ports are not fully utilize for in Starhub.
As ONT Port-2 is mainly reserve for IPTV which is 100 Mbps.
A separate Port for different connection speed &or purpose.


Regards.
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Old 13-03-2018, 07:00 PM   #11
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Normally the Router connection speed would drop to the the lowest range in order for to provide the connection for that particular LAN port.

Meaning if any of the LAN port drop to 100 Mbps then the overall speed of the router will be at 100mbps as indicated in the WAN port.

Whereas other LAN port may not be affected as it still show 1 Gbps.


This is why ONT Ports are not fully utilize for in Starhub.
As ONT Port-2 is mainly reserve for IPTV which is 100 Mbps.
A separate Port for different connection speed &or purpose.


Regards.
Actually even if speed dropped it will not affect the user much. 100 Mbps is quite sufficient.
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Old 13-03-2018, 08:27 PM   #12
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Normally the Router connection speed would drop to the the lowest range in order for to provide the connection for that particular LAN port.

Meaning if any of the LAN port drop to 100 Mbps then the overall speed of the router will be at 100mbps as indicated in the WAN port.

Whereas other LAN port may not be affected as it still show 1 Gbps.

This is why ONT Ports are not fully utilize for in Starhub.
As ONT Port-2 is mainly reserve for IPTV which is 100 Mbps.
A separate Port for different connection speed &or purpose.
I don't think this is correct info.
All the ports (wan/lan) have independent link speeds. A 100Mbps connection on one of the LAN ports should never cause the WAN port or other LAN port to change to the same.
I have 100Mbps connection on one of my ac68 lan port and the wan and other lan ports still link at 1000Mbps.
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Old 13-03-2018, 10:57 PM   #13
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I don't think this is correct info.
All the ports (wan/lan) have independent link speeds. A 100Mbps connection on one of the LAN ports should never cause the WAN port or other LAN port to change to the same.
I have 100Mbps connection on one of my ac68 lan port and the wan and other lan ports still link at 1000Mbps.
Oic.

A restart on the ONT and Router would resolve this connection issue...
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Old 14-03-2018, 09:02 AM   #14
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I don't think this is correct info.
All the ports (wan/lan) have independent link speeds. A 100Mbps connection on one of the LAN ports should never cause the WAN port or other LAN port to change to the same.
I have 100Mbps connection on one of my ac68 lan port and the wan and other lan ports still link at 1000Mbps.
I think it is the notebook lan port that has issue. I had this issue a few times and i will just plug out and plug in the lan cable to resolve the issue.
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Old 14-03-2018, 10:28 AM   #15
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Do you have another ethernet cable to try and see if the link state for wan is still 100Mbps?
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