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Anyone on 1 gbps Singtel Fibre notice its laggy and unstable?

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Old 08-10-2018, 01:54 PM   #1
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Angry Anyone on 1 gbps Singtel Fibre notice its laggy and unstable? (traceroute for proof)

Since last week, ive noticed that singtel 1gbps fibre has been lagging. i think that when they came up with the 1+1 gbps fibre plan they started re-routing the 1gbps traffic to hongkong instead of singapore.

I dont know if anyone else is having this issue or its just me.

I traced my connection to a singaporean server (13.76.159.75), it should connect in less than 10 but its connecting me to hongkong first and then back to the server which is going over 20 pings.

Is anyone else on singtel 1gbps having this issue?

i want to post an image of the trace but i cant as this is my first post.

Here is the text output of my traceroute. i have removed my IP address.

Tracing route to 13.76.159.75 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.x
2 1 ms 1 ms 1 ms bbxxx-xx-xxx-xxx.singnet.com.sg [xxx.xx.xxx.xxx]
3 4 ms 1 ms 1 ms 202.166.123.130
4 1 ms 1 ms 1 ms 202.166.123.129
5 1 ms 1 ms 1 ms ae8-0.qt-cr03.singnet.com.sg [202.166.121.101]
6 2 ms 1 ms 1 ms ae12-0.qt-er05.singnet.com.sg [202.166.120.221]
7 1 ms 1 ms 1 ms 202.166.126.114
8 10 ms 13 ms 2 ms ip-202-147-32-136.asianetcom.net [202.147.32.136]
9 5 ms 3 ms 3 ms be3.wr2.sin0.10026.telstraglobal.net [61.14.157.164]
10 4 ms 2 ms 2 ms xe0-2-0.gw1.sin2.pacnet.net [202.147.52.66]
11 4 ms 3 ms 3 ms po11-0-0.gw5.sin1.10026.telstraglobal.net [202.147.48.101]
12 4 ms 6 ms 6 ms i-92.sgpl-core02.telstraglobal.net [202.84.224.193]
13 6 ms 5 ms 6 ms i-15150.sgcn-core01.telstraglobal.net [202.84.140.165]
14 36 ms 35 ms 35 ms i-15251.hkth-core02.telstraglobal.net [202.84.141.110]
15 32 ms 32 ms 32 ms i-99.hkth12.telstraglobal.net [202.84.153.150]
16 37 ms 37 ms 36 ms unknown.telstraglobal.net [202.127.78.62]
17 33 ms 33 ms 34 ms ae0-0.hkg-96cbe-1b.ntwk.msn.net [104.44.226.173]
18 35 ms 35 ms 35 ms ae31-0.sg1-96cbe-1b.ntwk.msn.net [104.44.239.214]
19 40 ms 36 ms 37 ms ae21-0.sg1-96cbe-1a.ntwk.msn.net [104.44.239.195]
20 35 ms 35 ms 47 ms ae23-0.icr01.sg2.ntwk.msn.net [104.44.239.57]
21 * * * Request timed out.
22 * * * Request timed out.

as you can see, right before it times out (reaches the firewalled server), it has gone to hong kong before connecting back to a singaporean server.

i have run this trace on a myrepublic connection and a starhub connection (both less than 500mbps by the way) both connect straight to the singapore server in less than 6-10 hops before timing out.

i have yet to test it on another 1gbps singtel fibre connection.

Last edited by anarchy89; 08-10-2018 at 03:32 PM..
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Old 08-10-2018, 02:04 PM   #2
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Since last week, ive noticed that singtel 1gbps fibre has been lagging. i think that when they came up with the 1+1 gbps fibre plan they started re-routing the 1gbps traffic to hongkong instead of singapore.

I dont know if anyone else is having this issue or its just me.

I traced my connection to a singaporean server, it should connect in less than 10 but its connecting me to hongkong first and then back to the server which is going over 20 pings.

Is anyone else on singtel 1gbps having this issue?

i want to post an image of the trace but i cant as this is my first post.
What’s the IP address you’re tracing to?

Maybe we can help you and you compare?
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Old 08-10-2018, 02:13 PM   #3
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trace to 13.76.159.75

i also edited my original post to include the ip.

thanks.

Last edited by anarchy89; 08-10-2018 at 03:15 PM..
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Old 08-10-2018, 10:07 PM   #4
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Read this article about why some Singapore-based traffic end up being connected via Hong Kong instead:
https://www.techgoondu.com/2015/03/0...-in-singapore/

tl;dr: Singtel is a big bully and IMDA doesn't want to do anything about it.
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Old 09-10-2018, 08:11 AM   #5
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Read this article about why some Singapore-based traffic end up being connected via Hong Kong instead:
https://www.techgoondu.com/2015/03/0...-in-singapore/

tl;dr: Singtel is a big bully and IMDA doesn't want to do anything about it.
That was 3 years ago so what is today?
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Old 09-10-2018, 10:38 AM   #6
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I guess nothing changed!
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Old 09-10-2018, 01:28 PM   #7
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has anyone with a 1gbps connection run a traceroute yet ? maybe its just me
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Old 10-10-2018, 04:22 AM   #8
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singtel 1gbps at 10kkj
tried 5 times cos idk is it i using wifi or busy traffic or singtel side issue... (high ping)
Spoiler!

Last edited by wolnavi; 10-10-2018 at 04:53 AM..
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Old 10-10-2018, 11:46 AM   #9
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That was 3 years ago so what is today?
Still valid to this day. Singtel, being one of the large ISPs, still refuses to peer with content providers with local presence (unless maybe you're big enough that you cause issues when people's stuff don't work properly i.e. to say CloudFlare), unless you pay them for direct access.

Therefore, the way Singtel routes allows most content providers direct access into their network, but Singtel's outbound routing will never use a local route and will always prefer a HK/LAX route towards your network.
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Old 10-10-2018, 01:10 PM   #10
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Have been experiencing it since last week or the week before... and i thought it was because i switched over to Mesh

Ping shot up to few hundreds
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Old 10-10-2018, 02:24 PM   #11
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yeah man im getting pretty annoyed, they sent the technician over to my house to check the modem and router and when i called them they were like lets send another, i kept telling them theres no point theres nothing wrong with the hardware and i wanted to speak to an engineer or something, they just keep brushing me off.

i dont care if it routed me thru somewhere else if it was connecting to an overseas server, but what the hell this server is located in singapore.

im thinking of contacting imda but i doubt they will do anything unless they get a lot of complaints

Last edited by anarchy89; 10-10-2018 at 02:27 PM..
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Old 11-10-2018, 12:24 AM   #12
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Still valid to this day. Singtel, being one of the large ISPs, still refuses to peer with content providers with local presence (unless maybe you're big enough that you cause issues when people's stuff don't work properly i.e. to say CloudFlare), unless you pay them for direct access.

Therefore, the way Singtel routes allows most content providers direct access into their network, but Singtel's outbound routing will never use a local route and will always prefer a HK/LAX route towards your network.
Yes. But there's a workaround. If u notice carefully, connection to digitalocean will be either through telstra global or starhub internet exchange and then equinix or sgix. U wont be able to see the whole route on traceroute due to blackholing. But the latency is <10ms, from there if u rent a cheap $5/mth vps u can make your own tunnel to anywhere u want from equinix sg exchange.

But of course the best way is just to use m1. No ******** peering. But ppl like me have singtel tv ... what to do? :x

Last edited by miloaisdino; 11-10-2018 at 12:37 AM..
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Old 11-10-2018, 07:57 AM   #13
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yeah man im getting pretty annoyed, they sent the technician over to my house to check the modem and router and when i called them they were like lets send another, i kept telling them theres no point theres nothing wrong with the hardware and i wanted to speak to an engineer or something, they just keep brushing me off.

i dont care if it routed me thru somewhere else if it was connecting to an overseas server, but what the hell this server is located in singapore.

im thinking of contacting imda but i doubt they will do anything unless they get a lot of complaints
You are not the only user so you can not be the only one having the issue.
Email IMDA to complaint.
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Old 11-10-2018, 08:28 AM   #14
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Aiya the tech can only check simple stuff like see if cables connected etc. Asking them about routing is out of their League. Singtel also won't entertain you because if they do they will have to fix their underlying problem which is their **** routing
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Old 11-10-2018, 09:40 AM   #15
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Yes. But there's a workaround. If u notice carefully, connection to digitalocean will be either through telstra global or starhub internet exchange and then equinix or sgix. U wont be able to see the whole route on traceroute due to blackholing. But the latency is <10ms, from there if u rent a cheap $5/mth vps u can make your own tunnel to anywhere u want from equinix sg exchange.

But of course the best way is just to use m1. No ******** peering. But ppl like me have singtel tv ... what to do? :x

Cut the cord & switch to streaming services or self hosted ones via PleX
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