furnituresales
Junior Member
- Joined
- Aug 27, 2011
- Messages
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I highly suggest those who are considering signing up or switching to VIEWQUEST to RECONSIDER.
Sharing my experience here, have been using Singtel for few years with no issue, switched to viewquest end 2016 and had many problems, service connection lost, not able to connect to some websites (especially those Chinese website such as Taobao etc). Called Customer service, always not sure when the connection would be back, promised to call back but no follow up. Sometimes have to wait for a long time on the call just to speak to them. Had at least 5times of service disconnection in 1-year time, and it all took days for the connection to come back. And usually the customer service not sure what happened so have to spend hours to explain to them. One time the router broke down, very obvious it's the router issue, they still want us to do test for a few hours, To be honest, most of the technical support we spoke to not properly trained or not sure what is happening.
So please, to make your life easier and save your time, don't use VIEWQUEST.
Sharing my experience here, have been using Singtel for few years with no issue, switched to viewquest end 2016 and had many problems, service connection lost, not able to connect to some websites (especially those Chinese website such as Taobao etc). Called Customer service, always not sure when the connection would be back, promised to call back but no follow up. Sometimes have to wait for a long time on the call just to speak to them. Had at least 5times of service disconnection in 1-year time, and it all took days for the connection to come back. And usually the customer service not sure what happened so have to spend hours to explain to them. One time the router broke down, very obvious it's the router issue, they still want us to do test for a few hours, To be honest, most of the technical support we spoke to not properly trained or not sure what is happening.
So please, to make your life easier and save your time, don't use VIEWQUEST.