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Ordeal just to terminate Starhub Homehub 1000

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Old 22-06-2018, 09:52 PM   #1
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Ordeal just to terminate Starhub Homehub 1000

Was told Fibre TV termination cannot be done on my own, needs to make appt, 8 days in advance and only Mon to friday 10 am to 6 pm.

After 3 calls to 1633, 8 messages on starhub community ( several replies of “ relevant dept informed” yr case is eacalated) over 2 weeks and still nothing.

Consider this when signing up with Starhub plans with fibre TV
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Old 22-06-2018, 10:15 PM   #2
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Wah really like damn troublesome lol XD
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Old 22-06-2018, 10:38 PM   #3
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Still not resolved.
Not sure how unique is this case on termination of both services.

Maybe you could raise this matter direct to HQ CS Division via email
customerservice@starhub.com
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Old 23-06-2018, 07:53 AM   #4
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Need to go down personally to the Starhub branches either Plaza Singapura or Vivocity, if I am not wrong to do it. Cannot do it at any other places. I learnt it the hard way too.
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Old 23-06-2018, 09:17 AM   #5
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FIber TV service needs to be terminated physically. i only got an answer as to why after numerous starhub community posts and calls to 1633. Apparently there is a need to reset the fiber connection port ( whether thats BS or not I dunno). Its infuriating their CSO on the community forum refused to answer my query why i cant just bring down the boxes and cables to terminate, like what most people assume.

Called again and demanded an appt to terminate and not wait until someone calls me. Finally they relented but I Nearly flipped when they said $50 transport charge, i demanded it to be waived cos i was never informed, they “agreed to waive”
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Old 26-06-2018, 04:21 PM   #6
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Was charged $30 more after my home hub 1000 contract expired. Called 1633 and request to terminate starhub tv and recontract 1 Gb fibre broadband but only got a return call for termination of starhub tv. Starhub will send someone to pickup the set up box. Was told there will be $30 charges if want to terminate starhub fibre broadband.
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Old 02-07-2018, 04:56 PM   #7
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Starhub disconnection ripoff

When i called customer service to argue why I can't just disconnect and bring down the items, they said their technicians need to "do something to the Fiber TV connection". The starhub trooper came and just said " only need to collect the boxes, cables and powerplugs". Basically there was no "technical" things they needed to do.

So its an exercise to charge $30 disconnection + $50 "transport fee" (which I demanded it to be waived)!

Subscribers beware!


Was told Fibre TV termination cannot be done on my own, needs to make appt, 8 days in advance and only Mon to friday 10 am to 6 pm.

After 3 calls to 1633, 8 messages on starhub community ( several replies of “ relevant dept informed” yr case is eacalated) over 2 weeks and still nothing.

Consider this when signing up with Starhub plans with fibre TV
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Old 06-07-2018, 03:08 PM   #8
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When i called customer service to argue why I can't just disconnect and bring down the items, they said their technicians need to "do something to the Fiber TV connection". The starhub trooper came and just said " only need to collect the boxes, cables and powerplugs". Basically there was no "technical" things they needed to do.

So its an exercise to charge $30 disconnection + $50 "transport fee" (which I demanded it to be waived)!

Subscribers beware!
I think Starhub should waive this off especially when Hub Trooper came down and said only need to collect the boxes, cables and ac adapters.

This would be the same when I terminate my VQ to switch back to Starhub (Homehub plan) where I simply need to disconnect the VQ provided Starlink Modem. Bring the Modem, the AC Adapter and the provided Fibre Cable (I actually pass VQ the brand new set since it would be a hassle to pull out the existing fibre cable from the wall feature). No termination cost as I had done the upfront payment when I signed up with VQ 5 years back.
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Old 06-07-2018, 03:09 PM   #9
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Was told Fibre TV termination cannot be done on my own, needs to make appt, 8 days in advance and only Mon to friday 10 am to 6 pm.

After 3 calls to 1633, 8 messages on starhub community ( several replies of “ relevant dept informed” yr case is eacalated) over 2 weeks and still nothing.

Consider this when signing up with Starhub plans with fibre TV
Why do you want to terminate Starhub Fiber TV though? Moving house? Switching to Singtel Mio TV?
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Old 06-07-2018, 03:25 PM   #10
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Why do you want to terminate Starhub Fiber TV though? Moving house? Switching to Singtel Mio TV?
TS is terminating all services as in Fibre broadband and IPTV.

TS issue was that want to bring the equipment to shop but was told that it can be done only by appointment for technician to do "something".
On top of these there are additional charges added to this service on collection.
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Old 08-07-2018, 09:38 AM   #11
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TS is terminating all services as in Fibre broadband and IPTV.

TS issue was that want to bring the equipment to shop but was told that it can be done only by appointment for technician to do "something".
On top of these there are additional charges added to this service on collection.
Yes I understand. By terminating all services from Starhub, does this mean migration to Singtel, M1, VQ, etc? Unless TS no longer need Internet at home?
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Old 08-07-2018, 12:42 PM   #12
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I decided I don’t really watch much Fiber TV so wanted to terminate. Went for Singtel instead Cos their fiber BB comes with VOIP and 500Mb mobile while StarHub fiber now has none of both. Had $10 /mth discount during the last IT show for switching over from SH.

Yes I understand. By terminating all services from Starhub, does this mean migration to Singtel, M1, VQ, etc? Unless TS no longer need Internet at home?
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Old 08-07-2018, 04:45 PM   #13
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Yes I understand. By terminating all services from Starhub, does this mean migration to Singtel, M1, VQ, etc? Unless TS no longer need Internet at home?
how is your question relevant to the discussion? lol. im sure TS has his reasons for wanting to terminate. And we know that the other telcos do not charge 'disconnection fees' when we want to terminate their service at the end of the contract period. It is obviously a money grab by Starhub. Even their technicians admit! They just collect the box and do nothing else!!!!!
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Old 08-07-2018, 04:50 PM   #14
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Haha thanks, maybe his question wasn’t crafted properly.

Yes it’s ridiculous and time waster for someone like myself who stay in my own to make time during the weekday hours as well for this “technical” disconnection...
how is your question relevant to the discussion? lol. im sure TS has his reasons for wanting to terminate. And we know that the other telcos do not charge 'disconnection fees' when we want to terminate their service at the end of the contract period. It is obviously a money grab by Starhub. Even their technicians admit! They just collect the box and do nothing else!!!!!
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Old 10-07-2018, 12:05 PM   #15
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how is your question relevant to the discussion? lol. im sure TS has his reasons for wanting to terminate. And we know that the other telcos do not charge 'disconnection fees' when we want to terminate their service at the end of the contract period. It is obviously a money grab by Starhub. Even their technicians admit! They just collect the box and do nothing else!!!!!
I am just curious. TS answered anyway.

Check VQ? Provided you paid upfront like me when I first signed up with them some 5+ years ago. VQ now did not charge any sign-up fee but upon termination, the subscribers would need to pay termination fees beside bringing down the 3 items to either their Bukit Timah HQ or Suntec outlet.
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