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ViewQwest Fiber Broadband Official Thread - Part 5

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Old 04-12-2017, 05:27 PM   #5851
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their engineer confirmed just now
what exactly did he say?
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Old 04-12-2017, 05:31 PM   #5852
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my problem and yours might not be the same

the engineer change modem also then he call back his noc troubleshooted around 1hr i overheard some vpn issue
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Old 05-12-2017, 09:16 AM   #5853
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BTW, when would VQ be implementing a simple system to check details online, such as contract start/end dates, other services that we had subscribed to, etc? MR and whizcomms alrdy have one, i dunnoe why so difficult to implement one at start sia.... Making it difficult to track account.
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Old 05-12-2017, 09:41 AM   #5854
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BTW, when would VQ be implementing a simple system to check details online, such as contract start/end dates, other services that we had subscribed to, etc? MR and whizcomms alrdy have one, i dunnoe why so difficult to implement one at start sia.... Making it difficult to track account.
They did say something like this is coming up.. But went dead again as usual. No news or update...
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Old 05-12-2017, 11:46 AM   #5855
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BTW, when would VQ be implementing a simple system to check details online, such as contract start/end dates, other services that we had subscribed to, etc? MR and whizcomms alrdy have one, i dunnoe why so difficult to implement one at start sia.... Making it difficult to track account.
Because the company is slowly dying. The last time I met one of thier service guys he shared that the staff turnover was really high. A lot of the original staff had left. Some drama going on lah. Itís obvious when you consider their non existent ďserviceĒ, unanswered calls, bull crap CSOs. Think about it. Would a company behave this way if it was healthy?
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Old 05-12-2017, 02:26 PM   #5856
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Hi I want to terminate my VQ contract ended, they ask me to return the equipment and pay a $120+ termination fee despite my contract is ended.

Tell them I am not going to pay since I did not break my contract they say it’s written clearly when I signed up. Then threaten me with legal letter. Anyone know is it really written that termination is $120+
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Old 05-12-2017, 02:46 PM   #5857
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Hi I want to terminate my VQ contract ended, they ask me to return the equipment and pay a $120+ termination fee despite my contract is ended.

Tell them I am not going to pay since I did not break my contract they say itís written clearly when I signed up. Then threaten me with legal letter. Anyone know is it really written that termination is $120+

Check your Agreement. If you had not pay a lump sum to sign up VQ 2 year ago. 99% you will need to pay $120 for disconnection fee.


This is an old image. But the fee is something like this (Port Disconnection Fee $54.50) Different agreement diff fee
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Old 05-12-2017, 03:19 PM   #5858
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I no longer have or can find my agreement. Anyone tried playing punk with them? I mean I don’t believe $130 they will issue legal letter. I 1st time hear after contract still need pay money to terminate one. They sales also never highlight when I signing
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Old 05-12-2017, 03:45 PM   #5859
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Don't understand this type of speed...

stop complaining. it's a bonus when your line is up. speed is secondary
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Old 05-12-2017, 03:47 PM   #5860
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in before some smart ass comments about no SLA for consumer lines
it's the reality
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Old 05-12-2017, 03:50 PM   #5861
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I no longer have or can find my agreement. Anyone tried playing punk with them? I mean I donít believe $130 they will issue legal letter. I 1st time hear after contract still need pay money to terminate one. They sales also never highlight when I signing
Just learnt the lesson and move on. The last thing you want is they register you with credit bureau for unpaid bill

Another way is ....instead of you waiting for their legal letter. Why not you engage a lawyer and send your legal letter on your rights!!
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Old 05-12-2017, 04:25 PM   #5862
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@smileylee , refer to post #2298, http://forums.hardwarezone.com.sg/ne...65321-154.html

Over the years we've had a lot of promotions where we tested varying this setup fee. At one-time we removed it entirely from charging up-front and put it at the back of the contract - this is how this "termination fee" came to be. We kept it for a while since it seemed to be successful.

A few months ago we started to see a lot of negative feedback about this fee - so we removed it from new contracts & added a smaller one-time registration fee ($53.50) for new subscribers. Yes this does mean we're subsidising the remaining portion of the fee we used to charge.

Also beforehand i did clarify that for people who signed up a long-time ago when we had the full one-time fee charged at setup, they would not need to pay for the termination fee (even if they did re-contract during the period when this fee was part of the contract).

For current subscribers who first signed a contract with the termination fee - you can re-contract to our currently available plans and the fee will no longer apply. You do not need to pay the new registration fee either.

Hope that helps to clarify everything on this issue

-Nic

Last edited by tungsten2; 05-12-2017 at 04:54 PM..
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Old 05-12-2017, 05:38 PM   #5863
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I no longer have or can find my agreement. Anyone tried playing punk with them? I mean I donít believe $130 they will issue legal letter. I 1st time hear after contract still need pay money to terminate one. They sales also never highlight when I signing
then ask them for the agreement form you signed. on the form it clearly states the termination fee, under one time service charges - port disconnection fee. you don't pay then go to court. then you lose your case and pay extra for their lawyer fees
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Old 05-12-2017, 05:49 PM   #5864
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Contract ended still need to pay termination fees?
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Old 05-12-2017, 06:01 PM   #5865
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does your VPN work? i changed to google wifi and now the VPN does not work
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