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Atrix Aurora Computer - Laptop Purchase

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Old 07-05-2020, 09:43 PM   #1
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Atrix Aurora Computer - Laptop Purchase

Hi,

I’m not sure if this is the right place to ask this.

I ordered for an Acer Predator Helios 300 on Lazada. The seller is Atrix Aurora Computers and as I was reading some old threads here and I happen to see they have a bad review and now I’m worried(should I be?). I saw some good reviews on shopee, unless that’s faked, also the seller has been very responsive. How do I check for the authenticity of the product. Btw, I have already paid the complete amount too.

Appreciate the help.

Thanks!

Last edited by RKReloaded; 07-05-2020 at 09:48 PM..
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Old 07-05-2020, 10:00 PM   #2
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Good seller. At least on Lazada, they are responsive and fast to deliver the products.
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Old 02-07-2020, 10:15 PM   #3
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I just bought a laptop from them. Now i was worried got cheated by them. Sequence of event:
1. I placed order for an asus model($999) which is out-of stock.
2. Then they propose a HP model which cost sgd$999.
3. I look around their site and found the same HP model however selling at $799 only. So, i told them i decided this $799.
4. The seller told me this is EOL model, and the $999 suggested by them is 2020 model just in stock.
5. I believed in them, and decided $999, even thou same spec, same model.

Now iím trying to check with HP whether what they claimed is true.
Iíve saved the screenshot of all our message conversation as evidence.
If HP denied that this model is not EOL, i will ask them to refund the $200.
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Old 03-07-2020, 10:22 AM   #4
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I just bought a laptop from them. Now i was worried got cheated by them. Sequence of event:
1. I placed order for an asus model($999) which is out-of stock.
2. Then they propose a HP model which cost sgd$999.
3. I look around their site and found the same HP model however selling at $799 only. So, i told them i decided this $799.
4. The seller told me this is EOL model, and the $999 suggested by them is 2020 model just in stock.
5. I believed in them, and decided $999, even thou same spec, same model.

Now i’m trying to check with HP whether what they claimed is true.
I’ve saved the screenshot of all our message conversation as evidence.
If HP denied that this model is not EOL, i will ask them to refund the $200.
Based on what you have mentioned, I would have done either of the below,
1. Check in advance before agreeing to take up the replacement they proposed, or,

2. Outright reject their proposal and request for a refund.

Since you are mentioned you will ask them to refund the 200 bucks, my guess you have already agreed to the replacement. Whether EOL or not, you can somewhat validate by scrutinizing the specs if you know what to look for. If not, then you need to assume you are getting a new product and do your research before committing. I am in no way affiliated to this company, but I providing my opinion on what is the logical thing to do.
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Old 03-07-2020, 10:42 AM   #5
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Hi,

Iím not sure if this is the right place to ask this.

I ordered for an Acer Predator Helios 300 on Lazada. The seller is Atrix Aurora Computers and as I was reading some old threads here and I happen to see they have a bad review and now Iím worried(should I be?). I saw some good reviews on shopee, unless thatís faked, also the seller has been very responsive. How do I check for the authenticity of the product. Btw, I have already paid the complete amount too.

Appreciate the help.

Thanks!
Why don't buy straight from the official Acer store on Lazada? Safer lor... anyway, your purchase is insured on Lazada right? So they will take care if the seller isn't honest... but just relax and wait lor... should be ok lar...
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Old 03-07-2020, 11:51 AM   #6
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The seller has acknowledged there was a misunderstanding in the model recommended to me....They have agreed to refund the difference immediately after they confirm the case....:-)
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Old 03-07-2020, 12:53 PM   #7
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The seller has acknowledged there was a misunderstanding in the model recommended to me....They have agreed to refund the difference immediately after they confirm the case....:-)
That's great!
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Old 05-07-2020, 03:41 PM   #8
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As long as the status of the item has not been shipped out, you can always cancel the order. Lazada will do the refund.
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Old 06-07-2020, 09:39 AM   #9
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The seller has acknowledged there was a misunderstanding in the model recommended to me....They have agreed to refund the difference immediately after they confirm the case....:-)
It is good service that they refunded you the difference. In any case, I feel you should rethink about how you should deal with such cases in the future. You should not have accepted the counter proposal before doing your homework. Some shops likely will not entertain your request to refund once you agreed to the swap.

Glad that you sorted this out.
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Old 06-07-2020, 09:44 AM   #10
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Isn't lenovo legion with gtx1650 cheaper than Acer Predator Helios 300?

Anyway if seller no stock just refund and buy lenovo
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Old 07-08-2020, 10:45 AM   #11
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One thing I know is that they ship damn fast.
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