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Defect new acer swift 5

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Old 04-08-2018, 12:24 AM   #1
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Defect new acer swift 5

Got a new swift 5 on this tues. Found out few defects.

1) can hear noise coming from the keyboard, like static sound. Confirm its not fan sound.

2) after 2 days of usage, the paint on the top of the lip starts to peel. Very lousy paint job.

Intending to go down jurong to have it check. Do you think they will do anything? Or what can I do?

Please advise me bro.
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Old 04-08-2018, 09:05 AM   #2
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Are you going down to the shop or service center?

If going down to service center then let them do what they do. Shop wise not sure but should the same as service center.

But u can do your backup your data and take pictures of the paint job.
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Old 07-08-2018, 01:14 PM   #3
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Got a new swift 5 on this tues. Found out few defects.

1) can hear noise coming from the keyboard, like static sound. Confirm its not fan sound.

2) after 2 days of usage, the paint on the top of the lip starts to peel. Very lousy paint job.

Intending to go down jurong to have it check. Do you think they will do anything? Or what can I do?

Please advise me bro.
Can also try to go back to shop and ask for exchange?
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Old 08-08-2018, 07:55 PM   #4
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Bought it from Qoo10 acer offical store. Requested for a 1-1 exchange.

2nd time to the store. Damn DL.

Will need to see their mood if they will exchange or repair, even though it's within 7 days

Can also try to go back to shop and ask for exchange?
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Old 08-08-2018, 09:25 PM   #5
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Bought it from Qoo10 acer offical store. Requested for a 1-1 exchange.

2nd time to the store. Damn DL.

Will need to see their mood if they will exchange or repair, even though it's within 7 days
LOLOL

maybe its the last time u buying from them lei
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Old 08-08-2018, 11:07 PM   #6
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See whether you can return and get a refund, then do another order?

Bought it from Qoo10 acer offical store. Requested for a 1-1 exchange.

2nd time to the store. Damn DL.

Will need to see their mood if they will exchange or repair, even though it's within 7 days
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Old 09-08-2018, 09:57 AM   #7
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Why bought from Q10?

Harvey Norman can exchange within 7 days, if your warranty still didn't register yet.

Otherwise you may bring back to Acer service center in Jurong east.
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Old 10-08-2018, 03:37 PM   #8
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Q10 was selling at 1798 n there's a 150 discount with coupons. I paid 1648 eventually, for i7, free office home edition, Bluetooth mouse, acer sleeve, 3yrs anti virus.

Good deal.
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Old 10-08-2018, 05:03 PM   #9
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So what is the outcome of the issues with your Acer laptop?
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Old 11-08-2018, 04:29 PM   #10
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Not yet know. Acer is still deciding if they want to exchange 1-1 for me or repair

So what is the outcome of the issues with your Acer laptop?
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Old 12-08-2018, 07:15 PM   #11
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Not yet know. Acer is still deciding if they want to exchange 1-1 for me or repair
Use lemon law on them....
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Old 16-10-2018, 09:11 PM   #12
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Hi guys, just like to share on my experience for acer swift 5 and acer service center.

Managed to change a new laptop with acer. Same model n colour. Unfortunately, when I brought back home and play with it, the static sound returns on the new laptop.

Also need to work on some presentation, I had no choice but to continue using it. I brought it back recently, last week for servicing. Front desk heard the sound n agreed that they too heard the static buzzing sound.

This week, got a call from acer, the tech guy, who was very good BTW, good in customer service and very understanding. He said acer Taiwan mention that the static buzzing sound is common issue and the acceptable range is 30-40 decibels. So I was like common issues doesn't mean its acceptable. I dont see my 7 years old macbook air having this issue, I don't see my lenovo laptop, ssd has this issue. I don't see any of my gadget has this static buzzing sound issue.

The technician agreed and he offered me another replacement of new set. But if the sound still persists, they can't do anything else n I need to accept the problem. So I requested for full refund instead n they agreed after one day.

Conclusion: the service center is kind of customer oriented. Totally unexpected outcome. The laptop is light, touchscreen n cost less than 1.7k. Good budget for these specs. But too bad, I can't stand the static buzzing sound. I would surly get a laptop with a onsite service next. Save all the hassle in travelling.

Anyone has any recommendations of a similar laptop? Thanks for reading.
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Old 17-10-2018, 01:51 PM   #13
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How about HP envy ah0035 or ah0050? Think it's going about 1.7k too. But no precision touchpad.

Otherwise, Lenovo IdeaPad 720s 13, but some people complain about fan noise (I find it ok and it's real value for money with TB3 at that price point).
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Old 17-10-2018, 02:56 PM   #14
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Thanks man. Will check it out. Looking at

1) less than 1.2kg
2) 13-14"
3) touch screen
4) 512ssd
5) fingerprint scan
6) around $1.7k will be good



How about HP envy ah0035 or ah0050? Think it's going about 1.7k too. But no precision touchpad.

Otherwise, Lenovo IdeaPad 720s 13, but some people complain about fan noise (I find it ok and it's real value for money with TB3 at that price point).
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Old 17-10-2018, 03:09 PM   #15
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Thanks man. Will check it out. Looking at

1) less than 1.2kg
2) 13-14"
3) touch screen
4) 512ssd
5) fingerprint scan
6) around $1.7k will be good
Aftershock P-14. 1.4k for i7-8550u, 512gb SSD, has thunderbolt 3 port. Cheaper than any of the laptops listed here by the other users.

0.7in thin, 1.3kg light. Build quality is comparable/better than the other budget ultrabooks listed here. Only lacking point is no touchscreen.
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