HWZ Forums

Login Register FAQ Mark Forums Read

HP Laptop Screen Freeze

LinkBack Thread Tools
Old 05-06-2018, 11:09 PM   #1
Junior Member
Join Date: Jun 2010
Posts: 81
HP Laptop Screen Freeze

Hi all,

I recently got a new laptop for work. However, the issue with it is that the screen always freezes after sometime whenever I extend the display to an external monitor. Is it a hardware issue with the laptop or the external monitor?
lelales is offline   Reply With Quote
Old 06-06-2018, 12:14 AM   #2
Senior Member
Join Date: Oct 2000
Posts: 1,228
Check if there are updated drivers for the graphics card.

Also worth to check if the cable connecting the laptop to the monitor could be the issue (other cables to try?)
SiaoAngMoh is offline   Reply With Quote
Old 06-06-2018, 10:53 AM   #3
Supremacy Member
yusoffb01's Avatar
Join Date: Jun 2008
Posts: 9,066
send to service centre
There will be a time when gold can be found on Euphrates(river in iraq) and people will kill for it
yusoffb01 is offline   Reply With Quote
Old 08-06-2018, 04:45 PM   #4
Junior Member
Join Date: Nov 2017
Posts: 37
Definitely hardware problem, send back to service center
gemini_mouse is offline   Reply With Quote
Old 10-06-2018, 10:28 PM   #5
Senior Member
it_geek's Avatar
Join Date: Feb 2017
Posts: 2,117
Seems like an outdated graphics driver.

Since you got it through your workplace, give it back to them and request a new unit.

Fixing this ain't your daiji.
I can't and I don't give legal advice.
it_geek is offline   Reply With Quote
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.

Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On