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HP Laptop Screen Freeze

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Old 05-06-2018, 11:09 PM   #1
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HP Laptop Screen Freeze

Hi all,

I recently got a new laptop for work. However, the issue with it is that the screen always freezes after sometime whenever I extend the display to an external monitor. Is it a hardware issue with the laptop or the external monitor?
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Old 06-06-2018, 12:14 AM   #2
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Check if there are updated drivers for the graphics card.

Also worth to check if the cable connecting the laptop to the monitor could be the issue (other cables to try?)
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Old 06-06-2018, 10:53 AM   #3
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send to service centre
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Old 08-06-2018, 04:45 PM   #4
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Definitely hardware problem, send back to service center
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Old 10-06-2018, 10:28 PM   #5
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Seems like an outdated graphics driver.


Since you got it through your workplace, give it back to them and request a new unit.


Fixing this ain't your daiji.
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