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Lenovo A485 with no hard disk cage...

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Old 30-01-2019, 03:42 PM   #1
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Lenovo A485 with no hard disk cage...

I recently bought the Lenovo Thinkpad A485 and I am really satisfied with my purchase. Will do a mini review after CNY.

However, just minutes ago, I received my DDR4 16 GB ram from Amazon and decided to open up to install it. To my unsuspected surprise, I realized my A485 did not come with the Hard Disk Cage for future installations of 2.5" SATA SSD. Although I did not choose to have that option in my First Hard Drive selection during the purchase, I always thought I should be receiving the empty cage.

Am I suppose to receive the cage and did Lenovo cheap out on me? Any bros out there who have an A485 can verify?

Here are some pics of my internals

A proper internals with the hard disk cage that I found online


My A485 Internals


Empty...
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Old 30-01-2019, 03:46 PM   #2
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Think if you didn't choose HDD, there won't be the cage.
But you can check with Lenovo for it.
You may have to pay for it.
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Old 30-01-2019, 04:38 PM   #3
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I recently bought the Lenovo Thinkpad A485 and I am really satisfied with my purchase. Will do a mini review after CNY.

However, just minutes ago, I received my DDR4 16 GB ram from Amazon and decided to open up to install it. To my unsuspected surprise, I realized my A485 did not come with the Hard Disk Cage for future installations of 2.5" SATA SSD. Although I did not choose to have that option in my First Hard Drive selection during the purchase, I always thought I should be receiving the empty cage.

Am I suppose to receive the cage and did Lenovo cheap out on me? Any bros out there who have an A485 can verify?

Here are some pics of my internals

A proper internals with the hard disk cage that I found online
https://i.ibb.co/mRnNdrV/We-Chat-Screenshot-20190130153047.png

My A485 Internals
https://i.ibb.co/4KbQXDt/1.jpg

Empty...
https://i.ibb.co/q9SC635/2.jpg
Sometimes it could be removing unnecessary items in the package may due to transportation &or final cost saving.

The missing item should be the bracket holding the storage drive.

Refer to > A485 User Guide - page 104 Replacing the internal storage drive
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Old 30-01-2019, 05:53 PM   #4
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However, just minutes ago, I received my DDR4 16 GB ram from Amazon and decided to open up to install it. To my unsuspected surprise, I realized my A485 did not come with the Hard Disk Cage for future installations of 2.5" SATA SSD. Although I did not choose to have that option in my First Hard Drive selection during the purchase, I always thought I should be receiving the empty cage.
You think companies give people things for free?

Also, you will never be able to install a 2.5" SATA drive in this unit. Lenovo removed the proprietary SATA cable that connects to the mainboard as well. So got cage also pointless.

And before you rant, this is very common practice. Acer goes one step further; a unit sold or configured without a 2.5" drive ships with a different board that removes the physical connector entirely.
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Old 30-01-2019, 06:22 PM   #5
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When I ordered my Thinkpad E585 configured with NVMe SSD, it was shipped with the 2.5" drive cage, dummy 2.5" drive and SATA-Mobo ribbon cable installed in the laptop.
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Old 30-01-2019, 06:31 PM   #6
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Think if you didn't choose HDD, there won't be the cage.
But you can check with Lenovo for it.
You may have to pay for it.
The cheaper e485 has it
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Old 30-01-2019, 06:42 PM   #7
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I recently bought the Lenovo Thinkpad A485 and I am really satisfied with my purchase. Will do a mini review after CNY.

However, just minutes ago, I received my DDR4 16 GB ram from Amazon and decided to open up to install it. To my unsuspected surprise, I realized my A485 did not come with the Hard Disk Cage for future installations of 2.5" SATA SSD. Although I did not choose to have that option in my First Hard Drive selection during the purchase, I always thought I should be receiving the empty cage.

Am I suppose to receive the cage and did Lenovo cheap out on me? Any bros out there who have an A485 can verify?

Here are some pics of my internals

A proper internals with the hard disk cage that I found online


My A485 Internals


Empty...
It's normal for A485.

U need to order with the sata or m2 option in order to have the proper cage n ribbon connectors for these drives.
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Old 30-01-2019, 07:22 PM   #8
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Best that you write to Lenovo Customer Services at sgcs@lenovo.com and check with them. Don't bother to call the hotline. They will also ask you to email to the same address.
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Old 30-01-2019, 07:34 PM   #9
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Best that you write to Lenovo Customer Services at sgcs@lenovo.com and check with them. Don't bother to call the hotline. They will also ask you to email to the same address.
Oh wow they still have the same useless phone line from when I dealt with them in 2016. Do they at least reply the emails on time now?
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Old 30-01-2019, 08:14 PM   #10
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Usually a response after two or more working days. So far all my email was responded. Just need to be patient.

Oh wow they still have the same useless phone line from when I dealt with them in 2016. Do they at least reply the emails on time now?
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Old 30-01-2019, 08:22 PM   #11
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I called the hotline and got a staff (Name him Agent W first, will name and compliment him once settled) understanding that it does not make sense for consumers to be denied the chance to have the option to install a drive down the road despite not having chosen to purchase one from Lenovo in the first place.

Initially he told me to call their eCommerce team and I find that the person picking up the call was very irresponsible and bochap in his job. He first told me that it was not his department responsibility (despite handling order delivery issues like wrong config, etc) and redirected me to the technical support department (where I came from) but Agent W and I agree that if no parts were faulty, there is nothing the technical support team can do.

Anyway I will wait for more response from Lenovo before updating here. My stand is simple: I paid for the laptop, I expect the laptop to be functional as per described in user manual (did mention inside can use a 2.5" or M.2 2280 SSD). I chose not to pay for first hard drive option = I am not going to enjoy the benefit of having extra storage on top of the default 128GB M.2 2242 SSD.
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Old 30-01-2019, 08:25 PM   #12
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When I ordered my Thinkpad E585 configured with NVMe SSD, it was shipped with the 2.5" drive cage, dummy 2.5" drive and SATA-Mobo ribbon cable installed in the laptop.
The cheaper e485 has it
Funny thing... the ecommerce guy said E series is low-end series, so also dont have the 2.5" bracket if never choose at the point of purchase... hmm seems like a taichi king to me
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Old 30-01-2019, 08:29 PM   #13
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You think companies give people things for free?

Also, you will never be able to install a 2.5" SATA drive in this unit. Lenovo removed the proprietary SATA cable that connects to the mainboard as well. So got cage also pointless.

And before you rant, this is very common practice. Acer goes one step further; a unit sold or configured without a 2.5" drive ships with a different board that removes the physical connector entirely.
Thanks for the reply but I agree to disagree with you bro. I am not ranting here, just trying to find out if any bros here have the same issue as me and had it resolved. If no bros here have the same issue i'm going through, I'd just have to be the first and stand up for my rights as a consumer and have this thread become a source of reference for future bros who may encounter the same issue.

End of day, rant so much, no action taken to resolve the issue, whats the point?

Last edited by moveman69; 30-01-2019 at 08:33 PM..
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Old 30-01-2019, 09:27 PM   #14
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https://www.aliexpress.com/item/-/32834950597.html

In case you want to install a 2.5 inch drive while waiting for your case to be resolved. But please go ahead and nag them, I think it is good that companies should be held responsible to provide what is stated and nothing less.
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Old 30-01-2019, 10:26 PM   #15
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I called the hotline and got a staff (Name him Agent W first, will name and compliment him once settled) understanding that it does not make sense for consumers to be denied the chance to have the option to install a drive down the road despite not having chosen to purchase one from Lenovo in the first place.

Initially he told me to call their eCommerce team and I find that the person picking up the call was very irresponsible and bochap in his job. He first told me that it was not his department responsibility (despite handling order delivery issues like wrong config, etc) and redirected me to the technical support department (where I came from) but Agent W and I agree that if no parts were faulty, there is nothing the technical support team can do.

Anyway I will wait for more response from Lenovo before updating here. My stand is simple: I paid for the laptop, I expect the laptop to be functional as per described in user manual (did mention inside can use a 2.5" or M.2 2280 SSD). I chose not to pay for first hard drive option = I am not going to enjoy the benefit of having extra storage on top of the default 128GB M.2 2242 SSD.
Well, as u said "I chose not to pay for first hard drive option = I am not going to enjoy the benefit of having extra storage on top of the default 128GB M.2 2242 SSD", this is no lenovo fault.

Overseas peeps who bought the A485 without the choosing the first hard drive option also got an empty slot, i dun really know what u kpkb about?
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