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-   -   Lost recovery password for 2FA authentication (https://forums.hardwarezone.com.sg/online-services-basic-membership-support-feedback-46/lost-recovery-password-2fa-authentication-5826542.html)

azarel41 10-05-2018 10:36 AM

Lost recovery password for 2FA authentication
 
Hi Mods,

How do i reset my 2FA code? by mistake i enabled it but without setting it up in google authenticator and i also didn't take down the recovery code.. what can i do? The only link i can find is the reset of password but not for 2FA as i will need the recovery code.

Cheers

Intrinion 10-05-2018 11:51 AM

Contact membership@hardwarezone.com.sg for help.

Quote:

Originally Posted by azarel41 (Post 114311412)
Hi Mods,

How do i reset my 2FA code? by mistake i enabled it but without setting it up in google authenticator and i also didn't take down the recovery code.. what can i do? The only link i can find is the reset of password but not for 2FA as i will need the recovery code.

Cheers


azarel41 10-05-2018 01:30 PM

thanks for the reply. i have dropped them an email, hopefully they will get back to me soon.

azarel41 15-05-2018 11:48 PM

Quote:

Originally Posted by Intrinion (Post 114312996)

hi can any mods help? i have been sending emails to the membership team for the past week but no one is replying me at all... is there a better way to contact them? thanks in advance.

Intrinion 16-05-2018 07:20 AM

Let me ping them internally for you. :zotto:

Quote:

Originally Posted by azarel41 (Post 114415096)
hi can any mods help? i have been sending emails to the membership team for the past week but no one is replying me at all... is there a better way to contact them? thanks in advance.


azarel41 16-05-2018 09:23 AM

Quote:

Originally Posted by Intrinion (Post 114416668)
Let me ping them internally for you. :zotto:

Thanks Intrinion, appreciate your help. i'll pm you separately with details which i earlier sent to the membership team.

Cheers

Ernestx 18-05-2018 09:19 PM

Hi Mod,

I need your help me to disable 2FA.

I accidentally enable it 2FA setting and i did not configure and save setting Now i unable to login use my PC. My phone HWZ app running ok.

azarel41 19-05-2018 10:26 AM

Sigh still no reply from the membership team at all..

Sent from Sony H8324 using GAGT

Ernestx 24-05-2018 12:04 AM

Any Mod can help us?

Milo T-REX 04-06-2018 04:50 PM

Ello Ernestx, I will proceed to disable the 2FA for your account?

Quote:

Originally Posted by Ernestx (Post 114466459)
Hi Mod,

I need your help me to disable 2FA.

I accidentally enable it 2FA setting and i did not configure and save setting Now i unable to login use my PC. My phone HWZ app running ok.


Ernestx 04-06-2018 04:50 PM

yes please proceed thx

Quote:

Originally Posted by Milo T-REX (Post 114761792)
Ello Ernestx, I will proceed to disable the 2FA for your account?


Milo T-REX 04-06-2018 04:50 PM

Ello azarel41, just to check that everything is working fine now?

Quote:

Originally Posted by azarel41 (Post 114472820)
Sigh still no reply from the membership team at all..

Sent from Sony H8324 using GAGT


Ernestx 04-06-2018 04:55 PM

still not working still enable 2FA. :(

Quote:

Originally Posted by Ernestx (Post 114761816)
yes please proceed thx


Ernestx 09-06-2018 12:55 AM

anyone??????

bosssaizo 11-06-2018 11:28 AM

Quote:

Originally Posted by Ernestx (Post 114761915)
still not working still enable 2FA. :(

hold on a sec
:s22:


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