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Lost recovery password for 2FA authentication

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Old 10-05-2018, 10:36 AM   #1
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Lost recovery password for 2FA authentication

Hi Mods,

How do i reset my 2FA code? by mistake i enabled it but without setting it up in google authenticator and i also didn't take down the recovery code.. what can i do? The only link i can find is the reset of password but not for 2FA as i will need the recovery code.

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Old 10-05-2018, 11:51 AM   #2
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Contact membership@hardwarezone.com.sg for help.

Hi Mods,

How do i reset my 2FA code? by mistake i enabled it but without setting it up in google authenticator and i also didn't take down the recovery code.. what can i do? The only link i can find is the reset of password but not for 2FA as i will need the recovery code.

Cheers
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Old 10-05-2018, 01:30 PM   #3
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thanks for the reply. i have dropped them an email, hopefully they will get back to me soon.
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Old 15-05-2018, 11:48 PM   #4
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Contact membership@hardwarezone.com.sg for help.
hi can any mods help? i have been sending emails to the membership team for the past week but no one is replying me at all... is there a better way to contact them? thanks in advance.
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Old 16-05-2018, 07:20 AM   #5
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Let me ping them internally for you.

hi can any mods help? i have been sending emails to the membership team for the past week but no one is replying me at all... is there a better way to contact them? thanks in advance.
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Old 16-05-2018, 09:23 AM   #6
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Let me ping them internally for you.
Thanks Intrinion, appreciate your help. i'll pm you separately with details which i earlier sent to the membership team.

Cheers
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Old 18-05-2018, 09:19 PM   #7
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Hi Mod,

I need your help me to disable 2FA.

I accidentally enable it 2FA setting and i did not configure and save setting Now i unable to login use my PC. My phone HWZ app running ok.
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Old 19-05-2018, 10:26 AM   #8
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Sigh still no reply from the membership team at all..

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