HWZ Forums

Login Register FAQ Mark Forums Read

Lost recovery password for 2FA authentication

Reply
 
LinkBack Thread Tools
Old 10-05-2018, 10:36 AM   #1
Junior Member
 
Join Date: May 2018
Posts: 38
Lost recovery password for 2FA authentication

Hi Mods,

How do i reset my 2FA code? by mistake i enabled it but without setting it up in google authenticator and i also didn't take down the recovery code.. what can i do? The only link i can find is the reset of password but not for 2FA as i will need the recovery code.

Cheers
azarel41 is offline   Reply With Quote
Old 10-05-2018, 11:51 AM   #2
Moderator
 
Intrinion's Avatar
 
Join Date: Dec 2012
Posts: 29,332
Contact membership@hardwarezone.com.sg for help.

Hi Mods,

How do i reset my 2FA code? by mistake i enabled it but without setting it up in google authenticator and i also didn't take down the recovery code.. what can i do? The only link i can find is the reset of password but not for 2FA as i will need the recovery code.

Cheers
__________________


Unsure of what to get? Need help with Notebook issues? Join in the discussions at Notebook Clinic!

Keep up with the latest in mobile technology with Residential Phone Gurus over at Mobile Communication Technology!

Need Assistance? Fret not! Feel free to contact me via PM for Forum Related Issues or any Other Issues that may require immediate assistance and I will get back to you as soon as I can.
Intrinion is offline   Reply With Quote
Old 10-05-2018, 01:30 PM   #3
Junior Member
 
Join Date: May 2018
Posts: 38
thanks for the reply. i have dropped them an email, hopefully they will get back to me soon.
azarel41 is offline   Reply With Quote
Old 15-05-2018, 11:48 PM   #4
Junior Member
 
Join Date: May 2018
Posts: 38
Contact membership@hardwarezone.com.sg for help.
hi can any mods help? i have been sending emails to the membership team for the past week but no one is replying me at all... is there a better way to contact them? thanks in advance.
azarel41 is offline   Reply With Quote
Old 16-05-2018, 07:20 AM   #5
Moderator
 
Intrinion's Avatar
 
Join Date: Dec 2012
Posts: 29,332
Let me ping them internally for you.

hi can any mods help? i have been sending emails to the membership team for the past week but no one is replying me at all... is there a better way to contact them? thanks in advance.
__________________


Unsure of what to get? Need help with Notebook issues? Join in the discussions at Notebook Clinic!

Keep up with the latest in mobile technology with Residential Phone Gurus over at Mobile Communication Technology!

Need Assistance? Fret not! Feel free to contact me via PM for Forum Related Issues or any Other Issues that may require immediate assistance and I will get back to you as soon as I can.
Intrinion is offline   Reply With Quote
Old 16-05-2018, 09:23 AM   #6
Junior Member
 
Join Date: May 2018
Posts: 38
Let me ping them internally for you.
Thanks Intrinion, appreciate your help. i'll pm you separately with details which i earlier sent to the membership team.

Cheers
azarel41 is offline   Reply With Quote
Old 18-05-2018, 09:19 PM   #7
Senior Member
 
Ernestx's Avatar
 
Join Date: Jan 2001
Posts: 1,393
Hi Mod,

I need your help me to disable 2FA.

I accidentally enable it 2FA setting and i did not configure and save setting Now i unable to login use my PC. My phone HWZ app running ok.
__________________
God Who Know!!

Why Anywhere Dot.Com
Ernestx is offline   Reply With Quote
Old 19-05-2018, 10:26 AM   #8
Junior Member
 
Join Date: May 2018
Posts: 38
Sigh still no reply from the membership team at all..

Sent from Sony H8324 using GAGT
azarel41 is offline   Reply With Quote
Old 24-05-2018, 12:04 AM   #9
Senior Member
 
Ernestx's Avatar
 
Join Date: Jan 2001
Posts: 1,393
Any Mod can help us?
Ernestx is offline   Reply With Quote
Old 04-06-2018, 04:50 PM   #10
Administrator
 
Milo T-REX's Avatar
 
Join Date: Jan 2018
Posts: 382
Ello Ernestx, I will proceed to disable the 2FA for your account?

Hi Mod,

I need your help me to disable 2FA.

I accidentally enable it 2FA setting and i did not configure and save setting Now i unable to login use my PC. My phone HWZ app running ok.
__________________


iOS & Android App | Email | Feedback/ Issues
Milo T-REX is offline   Reply With Quote
Old 04-06-2018, 04:50 PM   #11
Senior Member
 
Ernestx's Avatar
 
Join Date: Jan 2001
Posts: 1,393
yes please proceed thx

Ello Ernestx, I will proceed to disable the 2FA for your account?
Ernestx is offline   Reply With Quote
Old 04-06-2018, 04:50 PM   #12
Administrator
 
Milo T-REX's Avatar
 
Join Date: Jan 2018
Posts: 382
Ello azarel41, just to check that everything is working fine now?

Sigh still no reply from the membership team at all..

Sent from Sony H8324 using GAGT
__________________


iOS & Android App | Email | Feedback/ Issues
Milo T-REX is offline   Reply With Quote
Old 04-06-2018, 04:55 PM   #13
Senior Member
 
Ernestx's Avatar
 
Join Date: Jan 2001
Posts: 1,393
still not working still enable 2FA.

yes please proceed thx
Ernestx is offline   Reply With Quote
Old 09-06-2018, 12:55 AM   #14
Senior Member
 
Ernestx's Avatar
 
Join Date: Jan 2001
Posts: 1,393
anyone??????
__________________
God Who Know!!

Why Anywhere Dot.Com
Ernestx is offline   Reply With Quote
Old 11-06-2018, 11:28 AM   #15
Senior Moderator
 
bosssaizo's Avatar
 
Join Date: Jun 2015
Posts: 19,046
still not working still enable 2FA.
hold on a sec
__________________
Former admin | just ORD-ed~
bosssaizo is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On