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<RANT> Don't buy anything from courts online.

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Old 05-04-2018, 04:53 PM   #16
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buy from lazada, fuss free 2 weeks return period
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Old 05-04-2018, 05:06 PM   #17
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Just go down to their store and buy.
Fuss free and can collect on the spot.
Their online store maybe they don't focus.
Why?
Physical store not only deal with direct purchase as well as flexi plan product.
If you are sales you will want to focus on area that bring in more $.
For online shoppers, use Lazada and etc.
Sometimes the online deal can be quite attractive. Plus, I noticed they started coming up with those coupon codes for online purchase as well.

Anyway, I strongly recommend steering clear of the Flexi Plan. Flexi it is with up to a very long repayment period, but the interest you pay can probably get you another of the same item if not more. Which means you pay more than double the principal amount.
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Old 05-04-2018, 06:07 PM   #18
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I had bad experience from courts walk in too.. Promised delivery but never deliver not even a sound from them.. had to call in and ask...

After all the dings and dongs from the CSO and salesperson.. Salesperson promised some vouchers etc.. Which never appeared Cannot be bothered to call in and kpkb anymore... probably never going back to them
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Old 05-04-2018, 06:13 PM   #19
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Dont bother with Courts la.
Some salesmen so cocky and price not attractive also.

Qoo10 / Lazada is much better.
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Old 05-04-2018, 06:19 PM   #20
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Sometimes the online deal can be quite attractive. Plus, I noticed they started coming up with those coupon codes for online purchase as well.

Anyway, I strongly recommend steering clear of the Flexi Plan. Flexi it is with up to a very long repayment period, but the interest you pay can probably get you another of the same item if not more. Which means you pay more than double the principal amount.
Yeah stay away from their installment plan. My friend wanted to get a laptop in the past which cost 2k+ but the sales person told him that the installment good cuz pay monthly but after I calculate, its 5k+ which is 2x the price . Doesn't even make any sense. Even lazada and Qoo10 offer installment plan with 0% interest.

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Old 05-04-2018, 07:18 PM   #21
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Yeah stay away from their installment plan. My friend wanted to get a laptop in the past which cost 2k+ but the sales person told him that the installment good cuz pay monthly but after I calculate, its 5k+ which is 2x the price . Doesn't even make any sense. Even lazada and Qoo10 offer installment plan with 0% interest.

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Don't take their in house installment. Take those from credit card company, no different from those offer by Qoo10.
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Old 05-04-2018, 07:35 PM   #22
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They kept their installment plan because they know there are people that can't qualify for credit cards and will need the loan. This is just passive income for them.
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Old 05-04-2018, 07:39 PM   #23
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They kept their installment plan because they know there are people that can't qualify for credit cards and will need the loan. This is just passive income for them.
The effective interest rate on installment plans are usually quite horrendous, unless it is one of those bank zero interest rate plans.
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Old 05-04-2018, 11:16 PM   #24
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They kept their installment plan because they know there are people that can't qualify for credit cards and will need the loan. This is just passive income for them.
That is why their focus is on this as well as physical store.
Online store they try to woo customer give you coupon
to buy.

Sorry if I say this, for electronics best go down take a look
and buy. Don't be lazy, thinking can just click than it will come.
Online maybe cheap but:

- What if other retailers offer cheaper price?
- Does it suit you than just a pic you are looking at.
- Do you know got any bundle or not or even discount.

I know these days everything is online but some retailers still
focus on physical goods rather than e-commerce.
So far electronics I buy from electronic store usually the sales
will give me discount.

Even my new 4K TV, Courts gave me some discount as well as
voucher and free HDMI cable. Can you get this from online?
Not likely.

I do buy from Courts, another thing is if you can find the right sales person.
Who knows he can give you a real good deal.
Online is not for me, where is the fun to hunt for something?
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Old 06-04-2018, 08:53 PM   #25
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I feel you, I ordered a monitor and it didn't arrive after waiting for a week. In the end tell me no stock so I waited for nothing. Got a refund, never ordering from them ever.
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Old 06-04-2018, 09:38 PM   #26
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That is why their focus is on this as well as physical store.
Online store they try to woo customer give you coupon
to buy.

Sorry if I say this, for electronics best go down take a look
and buy. Don't be lazy, thinking can just click than it will come.
Online maybe cheap but:

- What if other retailers offer cheaper price?
- Does it suit you than just a pic you are looking at.
- Do you know got any bundle or not or even discount.

I know these days everything is online but some retailers still
focus on physical goods rather than e-commerce.
So far electronics I buy from electronic store usually the sales
will give me discount.

Even my new 4K TV, Courts gave me some discount as well as
voucher and free HDMI cable. Can you get this from online?
Not likely.

I do buy from Courts, another thing is if you can find the right sales person.
Who knows he can give you a real good deal.
Online is not for me, where is the fun to hunt for something?
I don't deny that. But don't forget, you can check prices online too. So far, I do check my purchases by going to the shops to take a look, but rarely see physical stores selling cheaper than online if you do your due diligence before buying. They may mark it up a lot before a big discount like Qoo10, but they typically should be same if not cheaper after applying coupon discounts. Also, some products have controlled prices, which means you can't get any discount from the stores though they can give you a bunch of useless gifts.
There are items which I will strongly recommend to try out before buying, like laptops, cameras, monitors/ TVs, etc, from a hardware perspective.
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Old 28-05-2019, 11:27 AM   #27
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have been contemplating to buy a fridge from Courts but saw that online not as reliable as buying in-stores, is it true?
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Old 28-05-2019, 12:55 PM   #28
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That sucks.

Courts have no experience in online sales so expect it to suck.

Have you tried charging back using your credit card?
The bank usually will tell you to settle with the merchant. In this case, TS has done so with a reply that refund will be given in 3 weeks.

Don't abuse the chargeback feature. There are pre-requisites to abide by.
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Old 28-05-2019, 02:03 PM   #29
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Courts Customer Service through email is one of the worst in Singapore based on my encounter with them.
I have since purchase from Harvey instead which provide much better customer service.
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Old 28-05-2019, 02:14 PM   #30
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Probably fine if you don't have a strict timeline to deal with?
I ordered a mattress thru their online store as it was a better deal than in-store.

If fixed date/time is preferred, better stick to the retail Courts store - you can see they take notes and it's written on your DO, so you have it in black and white for reference.

have been contemplating to buy a fridge from Courts but saw that online not as reliable as buying in-stores, is it true?
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