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Serious Starhub service failure

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Old 11-09-2020, 05:07 AM   #1
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Serious Starhub service failure

I have visited your Starhub shop on 21 August between 12-1pm to cancel my subscription for the Homehub, together with the return of the set top box.
I also requested to change to the $39.90 monthly broadband and I was told I will be given a call on the same day once the disconnection is successful.

2 major service failure by StarHub:
1. The staff mentioned to me that the subscription will cease on the same day on 21 August within a few hours, however when I looked at my bill, I was continued to be charged till 11 Sep, a full month worth of homehub subscription. He had informed me that the cancellation of the homehub service has been processed.

To that I also double checked and assure me that nothing else was required on my end. The set-top box was also returned in good order as the staff did not contest to any issues

2. The sales call (to sign up to a $39.90 broadband with 3 Months free) that the staff promised to arrange never came even after 3 weeks. I am already late by 6 months to renew and now your staff had to delay by a further 3 weeks to renew my contract to a cheaper rate.

I will continue to forget about it because you had conveniently ignore and disregard my requests even though I personally made a visit to your shop to cancel my homehub subscription and take up the $39.90 broadband instead.

Last edited by Successor.; 11-09-2020 at 05:15 AM..
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Old 11-09-2020, 09:39 PM   #2
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suggest posting here. more attention

https://forums.hardwarezone.com.sg/i...king-clinic-4/
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Old 11-09-2020, 10:53 PM   #3
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not happy with the operator , then cancel service lo.
wat do you achieve by writing a wall of text.
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Old 12-09-2020, 03:08 PM   #4
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I have visited your Starhub shop on 21 August between 12-1pm to cancel my subscription for the Homehub, together with the return of the set top box.
I also requested to change to the $39.90 monthly broadband and I was told I will be given a call on the same day once the disconnection is successful.

2 major service failure by StarHub:
1. The staff mentioned to me that the subscription will cease on the same day on 21 August within a few hours, however when I looked at my bill, I was continued to be charged till 11 Sep, a full month worth of homehub subscription. He had informed me that the cancellation of the homehub service has been processed.

To that I also double checked and assure me that nothing else was required on my end. The set-top box was also returned in good order as the staff did not contest to any issues

2. The sales call (to sign up to a $39.90 broadband with 3 Months free) that the staff promised to arrange never came even after 3 weeks. I am already late by 6 months to renew and now your staff had to delay by a further 3 weeks to renew my contract to a cheaper rate.

I will continue to forget about it because you had conveniently ignore and disregard my requests even though I personally made a visit to your shop to cancel my homehub subscription and take up the $39.90 broadband instead.
sorry about what happen. you wont be getting your money back. Thank you for your donation
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Old 12-09-2020, 03:48 PM   #5
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sorry about what happen. you wont be getting your money back. Thank you for your donation
You from Starhub?
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