HWZ Forums

Login Register FAQ Mark Forums Read

SingPost/Vpost Bad Experience

Like Tree56Likes
View Poll Results: Please add to this poll if u have encountered a bad experience with Vpost deliveries...
this year 2012 74 93.67%
last year 2011 24 30.38%
Multiple Choice Poll. Voters: 79. You may not vote on this poll

Reply
 
LinkBack Thread Tools
Old 03-12-2013, 10:26 AM   #61
Junior Member
 
Join Date: Dec 2013
Posts: 3
Vpost service is appalling. I confirmed my consolidated shipment and it told me it would arrive 22-27 Nov. on 25th November I got an email saying my package was in singapore and out for delivery to jurong point post office which i chose as my delivery address but until 28th nov I had not got confirmation. I called them and they said it would be there within 3 work days. Called them again on 3rd December asking why I still had not got confirmation and this new lady says it was in JP post office on 21st nov but because I had not collected it, they sent it to paya lebar HQ! How ridiculous?! I asked her why I did not get any notification and why the previous person gave me wrong info 'our system got problem I can't do anything sorry' never using vpost again
B4mich is offline   Reply With Quote
Old 09-12-2013, 09:25 AM   #62
High Supremacy Member
 
Join Date: Jan 2004
Posts: 28,533
I ordered some items from amazon and shipped to singapore free.

It took so long that i almost forgotten about it, so i went to the nearest post office with all the tracking information from amazon "track my shipment".

Turns out the item got sent back to amazon!!!!
they claimed an attempt to deliver was made and the parcel got sent to the post office and after certain amount of days they returned it to the sender.

Bull-s-h-i-t, for the duration they specified, there was at least 1 person at home at all times, no missed delivery slip was left behind.

Not to mention on two occasions i caught the postman red handed for turning up at the door without parcel and putting the missed delivery slip. Very lazy mofos.
Le_coq is offline   Reply With Quote
Old 21-12-2013, 10:16 PM   #63
Junior Member
 
Join Date: Dec 2013
Posts: 1
vShop4U

I recently purchased something using vShop4U on 13/12/13 and it's due to deliver about 27/12/13 - 01/01/14. I understand that they will send me an email once the item reaches their warehouse but it's been a week already but no updates from them...

I'm quite scared cos it's my first time using this whole vpost/vShop4U thing. And after reading so many negative feedbacks, it makes me even more worried

In any case if I don't get my item or they didn't even process my order, will I be able to get my money back? Plus I've called their hotline but no responses so I'm trying my luck here to see if anyone can give me any answers or have experienced this before.
freida is offline   Reply With Quote
Old 23-12-2013, 05:28 PM   #64
Junior Member
 
Join Date: Oct 2007
Posts: 37
hotline customer service : zero service, because they can only give information you already knew from online tracking.
Overall reliability : -100% to 0%. encountered multiple delays on 1 single package. supposed to be delivered on 19Dec. delayed multiple times. ie. postpone to 20th then 21st, then 23rd then now told me 24th. I don't think they meant what they say, doubt they will deliver as promised on 24th.

I have encountered crappy postage services when I was in UK and Australia. However, Vpost is the champion of all crappy mail services. And we have to pay for Goods & "Service" Tax for such service? I'll choose any other postage service over Vpost from now on.

Last edited by cavok100; 23-12-2013 at 05:31 PM..
cavok100 is offline   Reply With Quote
Old 10-01-2014, 01:02 PM   #65
Liz
Senior Member
 
Liz's Avatar
 
Join Date: Jan 2000
Posts: 1,557
It is very sad we are forced to use this terrible service when the shop offers no alternatives to EMS. I wake up this morning to find a delivery note at my door (7am), claiming attempted delivery at 9pm last night. Of course it was ********. Tracking says item still in processing center. LOL Call CSO (8am), of course they tell me the same info on the tracking system. Ask me to call back after 10am for update. Follow up at 12pm, the tracking now says "Fail attempted at 9.18am this morning." I told the CSO, I was home and someone is at home the whole time...so? Where is your delivery man?? What failed delivery attempt? There was no attempt. She assures me the item will be deliver by today.

Just check tracking, now my item has been send to some post office waiting for me to go pick up. Gonna call them again to demand delivery by today.

I need to change the service I am using cuz I don't want to use EMS...Sigh
waterflock likes this.
__________________
=No Gaming, No Life=
My consoles: PS2, PS3, PS4, PSP, PSVita, Wii, 3DSLL, 3DSXL Xbox360
Liz is offline   Reply With Quote
Old 06-02-2014, 01:17 AM   #66
Junior Member
 
Join Date: May 2013
Posts: 18
Postcard delivery

Does anybody know how long it takes for a postcard to be delivered from Singapore to Indonesia?

On the website it says 4-8 working days (airmail), but i sent mine about 3 weeks ago and it still haven't arrive yet. Asked the customer service and they too stated that it should be delivered in 4-8 working days.

I could've wrote email, but for sentimental reasons, email wouldn't suffice.

Thanks in advance.
bighungrypanda is offline   Reply With Quote
Old 10-02-2014, 03:38 PM   #67
Junior Member
 
Join Date: Feb 2014
Posts: 1
It is very sad we are forced to use this terrible service when the shop offers no alternatives to EMS. I wake up this morning to find a delivery note at my door (7am), claiming attempted delivery at 9pm last night. Of course it was ********. Tracking says item still in processing center. LOL Call CSO (8am), of course they tell me the same info on the tracking system. Ask me to call back after 10am for update. Follow up at 12pm, the tracking now says "Fail attempted at 9.18am this morning." I told the CSO, I was home and someone is at home the whole time...so? Where is your delivery man?? What failed delivery attempt? There was no attempt. She assures me the item will be deliver by today.

Just check tracking, now my item has been send to some post office waiting for me to go pick up. Gonna call them again to demand delivery by today.

I need to change the service I am using cuz I don't want to use EMS...Sigh
I wish I had read this forum before I signed up with Vpost. This is a fraudulent "service" which makes misleading claims to the public. I agree with everything that's been complained about in these posts
-lies about attempted deliveries (I have a family where someone is always at home so there is no way that a delivery man attempted to deliver but no one was home)
- impossible to lodge a complaint on the phone due to inefficient staff
- yes, on the hotline, their staff really do cover up for each others' inefficiencies
- they refuse to divulge names of senior officers who might be able to handle the case better.
- I had an experience where an "attempted" delivery happened. I was emailed twice and both mails mentioned 2 separate attempted delivery dates (a day apart). Neither one really happened. On the phone- I was told to collect the parcel the next day. No one bothered to mention that they were closed that day. So it was a wasted trip.Finally, I went down to post office when they reopened after the public holiday to collect and was informed that the item had been moved to another post office. Again, no one bothered to inform me.I Had to rush down there. Just for the record- I had incurred SGD$100 for Vpost postage for this parcel and it was supposed to be delivered to my doorstep. Instead I had to deal with all this hassle.
- most recently, Vpost has lost my item. They initially said they did not have the item. I sent proof that the item was delivered to their warehouse. I was promised a full refund by their staff on their hotline. Since then I have received not less than 4 emails. In each email, they ask me to ignore the previous email and that they made a mistake. Sorry for the "inconvenience" and all I get is a measly SGD $10 refund. The original price if the item is SGD 50 plus shipping. I have also been offered a discount on my next shipment. I assured them that the next shipment will not be happening as I have no intention of using their "services" again
I plan to pursue the matter with Consumer Association of Singapore. More hassle, yes, but Vpost needs to get its act together. I similarly encourage other disgruntled members to do the same. If there is enough evidence against them on record, at least we consumers will have some protection.
- I have also sensed that their claims of being more economical in shipment charges are misleading. They are equally if not more expensive, and they are certainly less efficient. I will, in future, use Fedex or equivalent even if it means paying more.
- in a nutshell, this service is not all what it claims to be and is highly inefficient. I am appalled and ashamed as a Singaporean that this is even allowed to happen and goes unchecked.
premniki is offline   Reply With Quote
Old 07-03-2014, 02:00 PM   #68
Junior Member
 
Join Date: Mar 2014
Posts: 1
storetoship

I ordered some items from amazon and shipped to singapore free.

It took so long that i almost forgotten about it, so i went to the nearest post office with all the tracking information from amazon "track my shipment".

Turns out the item got sent back to amazon!!!!
they claimed an attempt to deliver was made and the parcel got sent to the post office and after certain amount of days they returned it to the sender.

Bull-s-h-i-t, for the duration they specified, there was at least 1 person at home at all times, no missed delivery slip was left behind.

Not to mention on two occasions i caught the postman red handed for turning up at the door without parcel and putting the missed delivery slip. Very lazy mofos.
Well, I have been using a local shipping company when I buy branded bags, shoes, electronic goods from US and they usually take about 2 weeks to deliver. So far so good since last year.
mardao is offline   Reply With Quote
Old 22-04-2014, 01:56 PM   #69
Member
 
Join Date: Oct 2008
Posts: 138
Thursday was supposed to receive my item, but due to high vol.. they can't deliver to mi... =.= I spammed calls.. like about 10 times on Monday make sure they deliver to us but didn't!

today Tuesday.. 12.30pm see nth outside my door, 1pm A PAPER APPEARRED WTF?! I called and spam 3 more times and finally a manager called mi. she's mdm wong, a new manager I think? promised mi that I will receive my item between 2pm to 3pm.. I wonder how true will that b... zzz


^ gt it at 02:03pm wow

Last edited by Icyshockz; 22-04-2014 at 02:03 PM..
Icyshockz is offline   Reply With Quote
Old 03-05-2014, 05:46 PM   #70
Member
 
Join Date: Feb 2009
Posts: 220
I sold some stuff online and normal mail took almost 3 weeks to deliver. Horrible services
veryred is offline   Reply With Quote
Old 04-05-2014, 05:18 PM   #71
Supremacy Member
 
enfant's Avatar
 
Join Date: Feb 2009
Posts: 5,854
Angry

just got email said my vpost delivery failed at 4 am on saturday morning. who the **** is awake at 4 am to receive packages? also, did not leave any collection chit at my doorstep. how would i know which post office my parcel is at now? KAN NI NA
enfant is offline   Reply With Quote
Old 08-05-2014, 10:28 PM   #72
High Supremacy Member
 
cannotliao's Avatar
 
Join Date: May 2003
Posts: 47,977
so scary?
i got 1 parcel coming
must cross fingers liao
last time i used vpost few times got no issue, only slow compare to other like cgw, dhl
cannotliao is offline   Reply With Quote
Old 09-05-2014, 10:07 AM   #73
Junior Member
 
Join Date: Apr 2009
Posts: 12
PLEASE DON'T USE VPOST. It is the most incompetent company that I have seen.
1) The couriers are liars. They lied that they were not able to send the parcel to me coz I was not at home. I was at home the entire day and no one came by. I didn't receive any paper notification that they came by.
2) 1605 is manned by a bunch of clowns from India.
3) called on 5 May to request delivery. Ah neh CSO said ok logged in system
4) called on 6 May to check what time they are coming and Was told by another ah neh that there was no request. Was told that the parcel is at post office, will require operation to pick it up and deliver to me within 2 days, even confirm time.
5) waited like an idiot on 8 May but nobody came. Called 1605 again. Was told need 2 days for operation to pick up from post office and another 2 days to send to me. I blew my top and asked to speak to Mgr. Was told Mgr knocked off work at 5pm sharp. Was promised that Mgr will call me at 8 am on 9 May
6) nobody call me so I call 1605 again at 8.30. Was told that Mgr only start work at 11am. She is the ONLY person that can pick up the phone to call the operation to check when they call send my parcel. The rest of the Ah Nehs can only stared at the screen and read off the status.
7) tried to call 68412000 to ask for further help. Got diverted to 1605 aka clowns again.
peppermint9163 is offline   Reply With Quote
Old 17-05-2014, 12:32 PM   #74
High Supremacy Member
 
cannotliao's Avatar
 
Join Date: May 2003
Posts: 47,977
my parcel status just updated to 'With Delivery Courier'
wait and see will vpost delivery today..
cannotliao is offline   Reply With Quote
Old 18-05-2014, 02:02 AM   #75
High Supremacy Member
 
cannotliao's Avatar
 
Join Date: May 2003
Posts: 47,977
received my parcel yesterday(Sat) early evening
i paid on the 8th, vpost usa shipped out on the 9th and i received on 17th
so far my experiences or luck with vpost quite good
cannotliao is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On