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Old 27-07-2013, 06:29 AM   #2191
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Comgateway service is recommended. I had processed 8 shipments with them for the pass year and I had no problems at all. Recent case when I asked for a live quote, I was quoted 26 usd and i had purchased a guarantee for a mere 3usd.

My items arrived and the actual shipment price was 126 usd. after a short email to comgateway and they immediately change to the shipment costs which they quoted me at live quote.

Why choose others when comgateway is just better.
Great suggestion! I may try Live Quote too, never tried before.

I agree with u, comgateway has excellent service. I'm glad I found them.
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Old 28-07-2013, 12:35 AM   #2192
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Borderlinx users take note.

If your US purchase consistently comes in bigger
box then usual, regardless your items is big or small inside the box please post your description here for awareness.

I have had two small items from Amazon which weighs less than 1kg now becomes more than 2.5kg when arrived at my suite. (And yes I know what is volumetric weight.) And it seems every item you bought big or small will be at least 2.5kg when arrived at Borderlinx.

Amazon packing is usually within reasonable estimation depending on what your items are. For example. I bought a small item and the box is only 1/6 the size of a tissue box. But it came with a shipping box which could contain more than a dozen. I bought the same item last year and it came in a much smaller shipping Amazon box.

My past experience with Amazon packaging has been realistic and expected. Now it's getting very suspicious when arrived at Borderlinx. Everything is now minimum 2.5kg. So take note and take care of your wallet.
The same thing happened to me now except it is with CGW CitiGlobeshopper. I just came across this thread and going back a bit and found the above which is very similar to my situation now.

My package is 0.64kg and shows up as 7x7x7 inch in Fedex. It is a very light and flat item. Using comgateway calculation, it should be 1.2 kg volumetric weight, but the package status is in CGW shows up a 2.28kg volumetric weight? And round up to 2.5kg, exactly as stated above. (I tried 8x8x8 inch and it still comes out as 1.7kg, I wonder how they got 2.28kg. Do they round up the inches so much??)

How do we go on disputing this with CGW? I already email them but I now felt that I will get the standard reply.

Should I re-dispute with them when I receive my parcel? I don't mind paying for 2.5kg if the parcel is really bigger, but Fedex measurement shows that the size is really not that big. 1kg extra is approx usd6.8(?) if use express. Not a big number but I don't like being taken for a ride or a fool. My earlier shipment was like 1.3kg + 2.1kg, but I was still being charged 1.5kg + 2.5kg = 4kg (instead of 3.4kg or 3.5kg). Certain borderline practises, based on practical reasons, I can give allowance for, but this parcel overcalculation to to me is a bit excessive.

I seriously hope this is not an unethical practice by CGW. I really like the earlier services from them and had fast items shipped before this.

Last edited by zabuton; 28-07-2013 at 12:37 AM..
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Old 28-07-2013, 12:54 AM   #2193
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The same thing happened to me now except it is with CGW CitiGlobeshopper. I just came across this thread and going back a bit and found the above which is very similar to my situation now.

My package is 0.64kg and shows up as 7x7x7 inch in Fedex. It is a very light and flat item. Using comgateway calculation, it should be 1.2 kg volumetric weight, but the package status is in CGW shows up a 2.28kg volumetric weight? And round up to 2.5kg, exactly as stated above. (I tried 8x8x8 inch and it still comes out as 1.7kg, I wonder how they got 2.28kg. Do they round up the inches so much??)

How do we go on disputing this with CGW? I already email them but I now felt that I will get the standard reply.

Should I re-dispute with them when I receive my parcel? I don't mind paying for 2.5kg if the parcel is really bigger, but Fedex measurement shows that the size is really not that big. 1kg extra is approx usd6.8(?) if use express. Not a big number but I don't like being taken for a ride or a fool. My earlier shipment was like 1.3kg + 2.1kg, but I was still being charged 1.5kg + 2.5kg = 4kg (instead of 3.4kg or 3.5kg). Certain borderline practises, based on practical reasons, I can give allowance for, but this parcel overcalculation to to me is a bit excessive.

I seriously hope this is not an unethical practice by CGW. I really like the earlier services from them and had fast items shipped before this.
when everything is all about the price, and it becomes unsustainable, what do u think will happen?
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Old 28-07-2013, 12:33 PM   #2194
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Anyone got a CGW Live Quote for messenger bags (Timbuk2 Classic Messenger S size to be specific) before? They quoted me 3.5kg. Official Timbuk2 website lists weight of bag to be 1kg. Even with packaging, can jump 2.5kg? Since it's a soft bag it can be flattened as well, pretty sure volumetric weight will not be significant.
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Old 28-07-2013, 01:20 PM   #2195
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Anyone got a CGW Live Quote for messenger bags (Timbuk2 Classic Messenger S size to be specific) before? They quoted me 3.5kg. Official Timbuk2 website lists weight of bag to be 1kg. Even with packaging, can jump 2.5kg? Since it's a soft bag it can be flattened as well, pretty sure volumetric weight will not be significant.
there's NO WAY that thing can weight 3.5kg! I've had a medium timbuk2 messenger shipped to me before. Definitely didnt weight 3.5kg...
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Old 28-07-2013, 02:48 PM   #2196
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there's NO WAY that thing can weight 3.5kg! I've had a medium timbuk2 messenger shipped to me before. Definitely didnt weight 3.5kg...
What's interesting is, I did another Live Quote with the official Timbuk2 page (previous quote URL was an external store)...Quoted me 4.5kg. That's crazy. I'll be damned if the bag even goes above 2kg when it arrives at their storage. No way am I purchasing a guarantee on this one LOL.
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Old 28-07-2013, 08:03 PM   #2197
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so guys which is the cheapest currently? cgw or vpost? and any promo codes?
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Old 28-07-2013, 10:09 PM   #2198
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vpost has promotional for DBS/POSB. 25%
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Old 28-07-2013, 11:00 PM   #2199
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What's interesting is, I did another Live Quote with the official Timbuk2 page (previous quote URL was an external store)...Quoted me 4.5kg. That's crazy. I'll be damned if the bag even goes above 2kg when it arrives at their storage. No way am I purchasing a guarantee on this one LOL.
Order 3 item they pack in 1 parcel box. Different url but why enter 3? Live quote Shipping will be more ex
pls learn from metzalx who is using common sense to identify that the live quote may cost him more, and making the cognitive Decision to not use it. You can do it too.

)

How do we go on disputing this with CGW? I already email them but I now felt that I will get the standard reply.

Should I re-dispute with them when I receive my parcel? I don't mind paying for 2.5kg if the parcel is really bigger, but Fedex measurement shows that the size is really not that big. 1kg extra is approx usd6.8(?) if use express. Not a big number but I don't like being taken for a ride or a fool. My earlier shipment was like 1.3kg + 2.1kg, but I was still being charged 1.5kg + 2.5kg = 4kg (instead of 3.4kg or 3.5kg). Certain borderline practises, based on practical reasons, I can give allowance for, but this parcel overcalculation to to me is a bit excessive.

I seriously hope this is not an unethical practice by CGW. I really like the earlier services from them and had fast items shipped before this.
If you want the item repacked specifically you can give explicit instructions (like you want it folded in half, etc). I emailed them before regarding a canvas tote and they did do it.

Also I got the same issue before - the different carriers got different way of measuring. My FedEx label once said 4 lbs when the actual item was 1kg (I bought necklaces from jcrew. It came in a small pizza box).

In the end i started measuring every pkg. quite a few shipments so far. So far so good. No discrepancies
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Old 29-07-2013, 01:43 AM   #2200
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Vpost supporter!!
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Old 29-07-2013, 01:44 AM   #2201
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Vport for the win!
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Old 29-07-2013, 07:43 AM   #2202
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pls learn from metzalx who is using common sense to identify that the live quote may cost him more, and making the cognitive Decision to not use it. You can do it too.



If you want the item repacked specifically you can give explicit instructions (like you want it folded in half, etc). I emailed them before regarding a canvas tote and they did do it.

Also I got the same issue before - the different carriers got different way of measuring. My FedEx label once said 4 lbs when the actual item was 1kg (I bought necklaces from jcrew. It came in a small pizza box).

In the end i started measuring every pkg. quite a few shipments so far. So far so good. No discrepancies
My item weight is 0.64kg. (measured by Fedex). Just shy of the 2kg differences for them to re-pack again. The advise is helpful for those who buy bags though.
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Old 29-07-2013, 03:41 PM   #2203
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The same thing happened to me now except it is with CGW CitiGlobeshopper. I just came across this thread and going back a bit and found the above which is very similar to my situation now.

My package is 0.64kg and shows up as 7x7x7 inch in Fedex. It is a very light and flat item. Using comgateway calculation, it should be 1.2 kg volumetric weight, but the package status is in CGW shows up a 2.28kg volumetric weight? And round up to 2.5kg, exactly as stated above. (I tried 8x8x8 inch and it still comes out as 1.7kg, I wonder how they got 2.28kg. Do they round up the inches so much??)

How do we go on disputing this with CGW? I already email them but I now felt that I will get the standard reply.

Should I re-dispute with them when I receive my parcel? I don't mind paying for 2.5kg if the parcel is really bigger, but Fedex measurement shows that the size is really not that big. 1kg extra is approx usd6.8(?) if use express. Not a big number but I don't like being taken for a ride or a fool. My earlier shipment was like 1.3kg + 2.1kg, but I was still being charged 1.5kg + 2.5kg = 4kg (instead of 3.4kg or 3.5kg). Certain borderline practises, based on practical reasons, I can give allowance for, but this parcel overcalculation to to me is a bit excessive.

I seriously hope this is not an unethical practice by CGW. I really like the earlier services from them and had fast items shipped before this.
one should not fully rely on Fedex's measurement for reference. I have, in certain cases, found Fedex's measurement to be completely off.
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Old 29-07-2013, 07:53 PM   #2204
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one should not fully rely on Fedex's measurement for reference. I have, in certain cases, found Fedex's measurement to be completely off.
oh.. ok. Thanks for the info.
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Old 29-07-2013, 11:14 PM   #2205
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The only reason I used Vpost was because they had $20 off but the measurement didnt seem to be right, so I had a less than 1kg package weighted at 1.5 kgs = $27. I paid 7 for the shipment, then kthxbye lol.

I'm glad Amazon provides free shipping for order over US$125 to Singapore, but too bad a lot of things I need is not eligible.
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