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Vpost? Borderlinx? Comgateway?

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Old 09-12-2013, 05:25 PM   #2506
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Been using comgateway when I wanted to buy from US online. Vpost lost
my item till now still no ans from them even the CSO called me once, but
after that no more news from them...Vpost.
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Old 09-12-2013, 06:02 PM   #2507
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I tot was alone. Seem like many people kena the same as me. Order a small simple bag. Was slapped with volumetric weight. Uses the dimension of the bag to charge. Ended up I have to pay around $70 for the shipping. That's more than the discount I got for buying online. I felt so stupid and tell myself never to use them ever again.

BTW I'm referring to vpost.
I kanna the same thing as well when i was using Borderlinx to ship my Backpack. The bag itself weights 3kg, they charge me a volumetric weight of $18 kg and tell me no way to repack as their standard packaging will not fit.

Then i have to pay SGD$150 to freaking pay for a bag that only cost me USD$50+ after all the discount i get.

The only consolation that I can give myself is that with shipping involved, the bag still cost cheaper than if i were to buy it in Singapore. Luckily got 20% off at ebags.com, plus cashback savings.
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Old 09-12-2013, 06:07 PM   #2508
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Anyway, anyone here familiar with Borderlinx?
Giving them a shot now to see how their service is like compared to vPost.

One thing that I don't quite like is I don't know the actual shipping cost per package, and have to use their cost calculator which seems random as hell (at least I hope it is, cause they're charging me way more for a particular item than vPost does).

Also, do they open EVERY package they receive? I can understand if they do so to repack stuff, but if they just open for the sake of it or to inspect goods then I'm less inclined to keep using them...
Hi BlackLab,

I just got charged a volumetric weight of 18 kg for a 3 kg backpack because they say their standard packaging will not fit even with repacking my North Face Terra 65. The bag only cost me USD$50+ after taking into account all the discounts.

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Old 09-12-2013, 06:32 PM   #2509
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Hi BlackLab,

I just got charged a volumetric weight of 18 kg for a 3 kg backpack because they say their standard packaging will not fit even with repacking my North Face Terra 65. The bag only cost me USD$50+ after taking into account all the discounts.
Hey thanks for the info. Hmmm seems like Borderlinx not exactly cheap either.
Their per kg rate is actually higher than vPost... Do they have flat per shipment fee in addition to the individual package costs?
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Old 09-12-2013, 07:24 PM   #2510
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any current cgw promo code?
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Old 09-12-2013, 07:26 PM   #2511
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why cant i track my package? its been given me at 8dec2.03am
it says Shipment information received.
anyone????
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Old 09-12-2013, 09:43 PM   #2512
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same goes for singpost, they slapped me with a 3kg volume weight and guess what was inside?


1 polo tee.






no repacking allowed, bunch of cheats.
Sorry to hear that. Comgateway got live quote. My quote was 1.5 kg for 3 polos. I know the package sure bigger that that cos my watch also was 1.5 kg. Package came was 3.0 kg (2.85 rounded up). So with the live quote, pay for 1.5 kg only. So from $25.25, I pay only $16.70 + $3 before misc expenses.

With DBS card, got free upgrade to express and 10% discount so I pay only $17.05 + $3 final total.

Your live quote would probably be only 0.5 kg. Make use of the live quote guys! Of course it is only worth it if the weight is 1 kg more than expected since every 0.5 kg is $2.85 more and the quote itself costs $3.
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Last edited by standarture; 09-12-2013 at 09:50 PM..
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Old 09-12-2013, 10:51 PM   #2513
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Comgateway any discounts?

Was slap with a 3.5kg volume weight and not allowed for repacking.

Actual weight for 2 Levis jeans $1.82kg
Bought 3 Levis jeans also charged for 3.5kg volumetric weight, maybe Levis uses a box of the same size. Actual weight 2.18kg, volumetric weight 3.31kg.

Last edited by koreanlover; 10-12-2013 at 10:11 AM..
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Old 10-12-2013, 10:43 AM   #2514
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Sorry to hear that. Comgateway got live quote. My quote was 1.5 kg for 3 polos. I know the package sure bigger that that cos my watch also was 1.5 kg. Package came was 3.0 kg (2.85 rounded up). So with the live quote, pay for 1.5 kg only. So from $25.25, I pay only $16.70 + $3 before misc expenses.

With DBS card, got free upgrade to express and 10% discount so I pay only $17.05 + $3 final total.

Your live quote would probably be only 0.5 kg. Make use of the live quote guys! Of course it is only worth it if the weight is 1 kg more than expected since every 0.5 kg is $2.85 more and the quote itself costs $3.
There is live quote for vpost as well, i got quotation for some toys, only 1.6kg.

Guess how much the chargeble weight was when it arrived?


6.5kg


when told them to repack, they said its not available because it will compromise the item. Bullshiat.

I am going to complain to CASE.
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Old 10-12-2013, 12:16 PM   #2515
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Last time I'm using CGW!

Just sharing my experience with CGW!

I had an item from Toysrus.com delivered via UPS to CGW two weeks ago. Since it was a holiday (Thanksgiving and weekend) I was patient enough to wait for it to arrive on my US address. A week had passed and still nothing! Went to live chat was told they got my package but having problem with documentation. After two days I check in again was was told they will escalate the problem with the Warehouse manager.

Now, two weeks passed and still no sign of my package in my US address. Went to live chat again and guess what I was told, that there are no records, of the tracking number I gave them, of being delivered to CGW.

This is so disappointing. First experience with CGW and it got screwed up like this! Last time I'm using them!
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Old 10-12-2013, 04:57 PM   #2516
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safe to use Comgateway repack service?

Hi

I'm new here. May i know if it is safe to use CGW's repack service, as i am afraid that they will cause damage to my items when repacking.
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Old 10-12-2013, 09:50 PM   #2517
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im a new user of vpost. tried to use the $20 off promo code with my citibank amex premiermiles card. but it says cannot be used.
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Old 10-12-2013, 10:09 PM   #2518
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Postal codes in the U.S. are unique to a region (unlike Singapore, where each building has a unique postal code). Also, road names can be similar (For example, in the state of California alone, we note there are 3 counts of "Lemon Avenue" ). Hence misdeliveries can, and do happen. Merchants may also accidentally address your items to the wrong location. If this occurs, please contact the merchant immediately to seek their help in refunds, or to resend the item.

@jcml10588 - We've PM'd you multiple times in an attempt to help, but have received no reply. Please check your inbox, and respond. If you would like more help on the issue. Cheers
you might have misunderstood me, there's no mis-delivery because you guys confirmed last week that my package got received but cannot be documented thus cannot be accounted to my account (US address)... however today when I went to live chat I was told no record of my package... so which is which?! last week and this week information not consistent...
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Old 10-12-2013, 10:16 PM   #2519
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There is live quote for vpost as well, i got quotation for some toys, only 1.6kg.

Guess how much the chargeble weight was when it arrived?


6.5kg


when told them to repack, they said its not available because it will compromise the item. Bullshiat.

I am going to complain to CASE.
Didn't know vpost so terrible. But what I forgot to add to add is that ComGateway got live quote guarantee. Means no matter what they'll honour the live quote weight unless it is lighter. Does vPost have this live quote guarantee?
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Old 11-12-2013, 01:01 PM   #2520
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If delivery is to residential address, possible to call DHL and ask for evening delivery? On a weekday I meant.
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