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Old 17-07-2016, 12:27 PM   #3631
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I got the same prob with Vpost UK.

Item delivered on 11 Jul and up till now, still not reflected in my account!!!
did you ask them to investigate? i just sent my invoice and tracking number waiting for their reply. gonna keep calling them till i get a reply
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Old 17-07-2016, 12:42 PM   #3632
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did you ask them to investigate? i just sent my invoice and tracking number waiting for their reply. gonna keep calling them till i get a reply
Yes i did. I sent them merchant invoice and proof of delivery. But i dony understand why must i do that since they verbally told me they have received the item but not yet updated the system
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Old 17-07-2016, 12:44 PM   #3633
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Yes i did. I sent them merchant invoice and proof of delivery. But i dony understand why must i do that since they verbally told me they have received the item but not yet updated the system
hmm mine says they received it too. what is the name of the employee that signed your package?
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Old 17-07-2016, 01:46 PM   #3634
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hmm mine says they received it too. what is the name of the employee that signed your package?
U mean the person from UK? I dont know
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Old 17-07-2016, 06:18 PM   #3635
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U mean the person from UK? I dont know
you try to send them proof of delivery. got the signature of their employee.

damn pekcek my shoes suppose to come this week
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Old 18-07-2016, 12:30 PM   #3636
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you try to send them proof of delivery. got the signature of their employee.

damn pekcek my shoes suppose to come this week
Did you see the announcement on Vpost website?

Announcement: Due to an unexpected increased in volume at our Europe warehouse, package(s) will take an additional of 2 working days to process.
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Old 18-07-2016, 08:03 PM   #3637
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Did you see the announcement on Vpost website?

Announcement: Due to an unexpected increased in volume at our Europe warehouse, package(s) will take an additional of 2 working days to process.
yeap just saw it. but i called in on wednesday the day my package arrived and they say 2 days

just called, promised will get a update by tomorrow. will see then
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Old 23-07-2016, 07:51 PM   #3638
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I just paid for express shipping on CGW today which is supposed to be 3-5 days but the estimated arrival is 2nd August, what's going on?
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Old 23-07-2016, 10:37 PM   #3639
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I just paid for express shipping on CGW today which is supposed to be 3-5 days but the estimated arrival is 2nd August, what's going on?
Do you have a repack? If you do, it adds a few days on top of the shipping time
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Old 24-07-2016, 03:53 PM   #3640
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Just be patient. I have been using them for years. Once they have the DHL tracking number , just track from that. The shipping time is usually faster than what they estimate.
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Old 28-07-2016, 11:54 AM   #3641
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Just an update on the Vpost UK nightmare.

All except one of my items took a week for it to be reflected. The arrival date indicated on each item by Vpost is pure nonsense since the seller's courier service showed that the items were delivered a week earlier.

I gave up on Vpost and paid premium via Borderlinx. The experience was so different and in a positive way. With items delivered to Borderlinx, every item that was mailed out took about 2 days from the time the seller indicated that the item had shipped out before Borderlinx sent me an email that they had received the item. This means Borderlinx processes the item and updates users immediately.

Vpost customer service is terrible. Calls to their hotline were instead transferred to Speedpost, likely due to high call volumes. High call volumes to a customer service line suggests that bad things are happening. The standard answer their customer service provides is 'please give us another 2 to 3 days etc' regardless of the number of days that had passed since the last call. Promises to call back do not materialise i.e. they will never call you back if an issue goes unresolved, even though they told you they will.

I would suggest people out there to reconsider Vpost UK. If you really have to use Vpost UK, do it with a tracking number that you can monitor, because Vpost is now resorting to asking for proof of delivery to starve off complaints. And thereafter, cross your fingers, wait indefinitely, and hope for the best.
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Old 28-07-2016, 12:28 PM   #3642
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Just an update on the Vpost UK nightmare.

All except one of my items took a week for it to be reflected. The arrival date indicated on each item by Vpost is pure nonsense since the seller's courier service showed that the items were delivered a week earlier.

I gave up on Vpost and paid premium via Borderlinx. The experience was so different and in a positive way. With items delivered to Borderlinx, every item that was mailed out took about 2 days from the time the seller indicated that the item had shipped out before Borderlinx sent me an email that they had received the item. This means Borderlinx processes the item and updates users immediately.

Vpost customer service is terrible. Calls to their hotline were instead transferred to Speedpost, likely due to high call volumes. High call volumes to a customer service line suggests that bad things are happening. The standard answer their customer service provides is 'please give us another 2 to 3 days etc' regardless of the number of days that had passed since the last call. Promises to call back do not materialise i.e. they will never call you back if an issue goes unresolved, even though they told you they will.

I would suggest people out there to reconsider Vpost UK. If you really have to use Vpost UK, do it with a tracking number that you can monitor, because Vpost is now resorting to asking for proof of delivery to starve off complaints. And thereafter, cross your fingers, wait indefinitely, and hope for the best.
Forget about Vpost, UK or US. I also had a bad experience with them having an item lost. The run around I got from them over a period of a month was incredible. Kept giving excuses of, let us check, give us a few days etc etc. Finally just told me it's lost aka stolen at the hub over there. Although they said it was lost. Eventually they reimbursed the item but the thing was that it was a special autographed item that you can't just go out and buy again.

From that incident onwards, Vpost has been blacklisted
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Old 28-07-2016, 04:53 PM   #3643
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new here! may i know which forwarder is the cheapest for backpacks (weighs about 6kg vol weight) from US?

i'm not sure if it'd be best to sent via the web itself (cost approx S$75) or i'm thinking either via ezbuy or CGW? thanks!
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Old 01-08-2016, 08:55 AM   #3644
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Been not a fan of vpost for a very long time but no choice as I don't have a citi card to use with Borderlinx anymore and comgateway has no UK addresses.

If only CGW has a UK address, I'll use them in the skip of a heartbeat.
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Old 01-08-2016, 09:05 AM   #3645
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Been not a fan of vpost for a very long time but no choice as I don't have a citi card to use with Borderlinx anymore and comgateway has no UK addresses.

If only CGW has a UK address, I'll use them in the skip of a heartbeat.
Does Borderlinx require a citibank card to use? It says on the site that it accepts payments via Visa, mastercard, amex or paypal
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