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Note 8 problems - phone sensors not working

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Old 06-12-2017, 09:30 PM   #1
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Note 8 problems - phone sensors not working

My 2 months old note 8 sensors like accelerometer, gyroscope, magnetic, proximity and step counter all stopped working suddenly. Can't auto rotate too. Reset the hp also same. Think need to go back to Samsung service center liao...sian😒
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Old 07-12-2017, 08:00 AM   #2
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Did you drop the phone?
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Old 07-12-2017, 08:22 AM   #3
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Nope, protected it well since day 1. Gonna sent it in when I am free

Did you drop the phone?
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Old 07-12-2017, 09:20 AM   #4
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My 2 months old note 8 sensors like accelerometer, gyroscope, magnetic, proximity and step counter all stopped working suddenly. Can't auto rotate too. Reset the hp also same. Think need to go back to Samsung service center liao...sian😒
use service diagnostic menu to try. this menu will bypass application layer and dive straight into core.

*#0*# in phone dialer, then choose appropriately to test which sensor in concern.
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Old 07-12-2017, 12:23 PM   #5
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Already done that, it showed none of the sensors worked. Strange, maybe the software problem or bug. Need to go down to service center to get it fix.

use service diagnostic menu to try. this menu will bypass application layer and dive straight into core.

*#0*# in phone dialer, then choose appropriately to test which sensor in concern.
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Old 07-12-2017, 01:23 PM   #6
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Already done that, it showed none of the sensors worked. Strange, maybe the software problem or bug. Need to go down to service center to get it fix.
Reset Liao still the same? Then likely the sensor chip has burnt.. only can change the whole board.. lol
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Old 07-12-2017, 04:42 PM   #7
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Is there a built-in compass apps?
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Old 07-12-2017, 05:14 PM   #8
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Compass not working too.

Is there a built-in compass apps?
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Old 14-12-2017, 09:04 AM   #9
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Just got the Note8 from Starhub last Sunday. Last night I noticed the Auto Rotate is not working. After all the checking I realized all the sensors are not working too.
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Old 14-12-2017, 09:12 AM   #10
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Does starhub have 7 days 1 to 1?if not, request to buy concierge. Then go claim 1 to 1 from Samsung.
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Old 14-12-2017, 09:48 AM   #11
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Does starhub have 7 days 1 to 1?if not, request to buy concierge. Then go claim 1 to 1 from Samsung.
My recontract comes with SmartSupoort Basic @ 10sgd/month. Just called them for 1 to 1 replacement and OMG replacement service fee is 130sgd. 😢
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Old 14-12-2017, 09:49 PM   #12
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My recontract comes with SmartSupoort Basic @ 10sgd/month. Just called them for 1 to 1 replacement and OMG replacement service fee is 130sgd. 😢
Send for repair is foc
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Old 18-12-2017, 01:36 PM   #13
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Got it fixed at home via Samsung Concierge and it was the phone motherboard that was faulty and that's why all the senors stopped working.

The samsung techie said that this was the common problem amongst the note 8.
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Old 18-12-2017, 11:51 PM   #14
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Got it fixed at home via Samsung Concierge and it was the phone motherboard that was faulty and that's why all the senors stopped working.

The samsung techie said that this was the common problem amongst the note 8.
What is done to get it fix? Can enlighten? Thanks
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Old 19-12-2017, 04:31 AM   #15
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The technician changed the note 8 motherboard as all the sensors were embedded there.


What is done to get it fix? Can enlighten? Thanks
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