Why need to change if phone still functions as it supposed to be? btw, today went to Samsung service center to repair the phone, was very dismay with their service standards.
Firstly the phone requires 1- 2 weeks to repair which I was shocked to hear this from a well known established company for phones. They mentioned why this long as it is their protocol to check phone for further defects, escalate to their HQ for FOC hardware & then wait for parts to arrive to repair it. Unacceptable to me cos sending a phone to repair at local shops will take less than a day if they have ready spare parts, if no parts, I will look for one that has it.
Secondly, they said need to factory wipe entire phone even if it is a simple repair which has nothing to do with the software, They said this is SOP for them to do diagnostics to complete check the phone.
They also said if other components are found defective than the screen, they will call to let me know of the additional charges. If I refuse, phone be returned back to me, in a full data wipe condition. &#Gd&!!!!.
I being held ransom for this kind of practice.
Samsung, you are not catering to your customer needs here, instead follow a SOP of yours that inconvenience your customers. My last time to buy anything from this company, with so many complaints on them that I read through in the internet, wonder how they still continue to maintain their large customer base.