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Samsung Note 10/10+ issues

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Old 04-09-2019, 09:33 PM   #46
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Samsung needs to fix the Note10+ software fast enough.

Sometimes when I plug in the USB-C Cable into the port, I get an error message saying "This USB connector is not supported". I believe it has something to do with the system software rejecting the charge. Whenever I restart, the problem automatically goes away.
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Old 04-09-2019, 11:15 PM   #47
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Samsung needs to fix the Note10+ software fast enough.

Sometimes when I plug in the USB-C Cable into the port, I get an error message saying "This USB connector is not supported". I believe it has something to do with the system software rejecting the charge. Whenever I restart, the problem automatically goes away.
I never encountered this issue. Iím using my previous Note9ís fast charger.
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Old 05-09-2019, 12:20 AM   #48
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Charger got issue, try using other charger

Samsung needs to fix the Note10+ software fast enough.

Sometimes when I plug in the USB-C Cable into the port, I get an error message saying "This USB connector is not supported". I believe it has something to do with the system software rejecting the charge. Whenever I restart, the problem automatically goes away.
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Old 05-09-2019, 01:38 PM   #49
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UPDATE: Found out from the Samsung Plaza Singapura Service Centre that a new charging protection mechanism has been introduced with the Note10 and 10+. Such that only one side of the reversible type C connector will be recognised to avoid causing accidental damage to the phone's port. Only insert into the port the side of the type C with the ridges on the type C connector itself. Photo below.





On Type-C cables that don't have the ridges on either side, it will be a trial and error. Rest assured that only the phone port to type-C connector is the concern here. Plugging any way on the charger side doesn't matter.

Failure to insert the right way will sometimes cause the phone to prompt up a message saying "This USB connector isn't supported."

"Will take my set to Vivocity soon." (Old comment)

I never encountered this issue. I’m using my previous Note9’s fast charger.

Last edited by galaxyuser; 06-09-2019 at 04:32 PM..
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Old 08-09-2019, 08:54 PM   #50
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Anyone can get the video call working?

I tried calling out to another Samsung phone and an error message pops up saying 'Video call cannot be made to this phone number'

Video calling in from another Samsung phone also gives the same error message

I noticed Google Duo is installed by default. Is Samsung using Duo for video calling? Otherwise should I uninstall it?

Thanks

Last edited by Apparatus; 08-09-2019 at 09:06 PM..
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Old 08-09-2019, 11:03 PM   #51
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UPDATE: Found out from the Samsung Plaza Singapura Service Centre that a new charging protection mechanism has been introduced with the Note10 and 10+. Such that only one side of the reversible type C connector will be recognised to avoid causing accidental damage to the phone's port. Only insert into the port the side of the type C with the ridges on the type C connector itself. Photo below.





On Type-C cables that don't have the ridges on either side, it will be a trial and error. Rest assured that only the phone port to type-C connector is the concern here. Plugging any way on the charger side doesn't matter.

Failure to insert the right way will sometimes cause the phone to prompt up a message saying "This USB connector isn't supported."

"Will take my set to Vivocity soon." (Old comment)
Didnít know got such a theory. I remembered the ridges side are always facing below, but still no issue.
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Old 08-09-2019, 11:58 PM   #52
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UPDATE: Found out from the Samsung Plaza Singapura Service Centre that a new charging protection mechanism has been introduced with the Note10 and 10+. Such that only one side of the reversible type C connector will be recognised to avoid causing accidental damage to the phone's port. Only insert into the port the side of the type C with the ridges on the type C connector itself. Photo below.





On Type-C cables that don't have the ridges on either side, it will be a trial and error. Rest assured that only the phone port to type-C connector is the concern here. Plugging any way on the charger side doesn't matter.

Failure to insert the right way will sometimes cause the phone to prompt up a message saying "This USB connector isn't supported."

"Will take my set to Vivocity soon." (Old comment)
In this case the new charging protection mechanism defeat the "no wrong side plug-in" benefits of the type C connector.

In fact, it will causes even more inconvenience compared to the old micro-usb.
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Old 09-09-2019, 12:22 AM   #53
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UPDATE: Found out from the Samsung Plaza Singapura Service Centre that a new charging protection mechanism has been introduced with the Note10 and 10+. Such that only one side of the reversible type C connector will be recognised to avoid causing accidental damage to the phone's port. Only insert into the port the side of the type C with the ridges on the type C connector itself. Photo below.





On Type-C cables that don't have the ridges on either side, it will be a trial and error. Rest assured that only the phone port to type-C connector is the concern here. Plugging any way on the charger side doesn't matter.

Failure to insert the right way will sometimes cause the phone to prompt up a message saying "This USB connector isn't supported."

"Will take my set to Vivocity soon." (Old comment)
The ridges are not new. Even my Note 8 cables which came with the OG packaging have the ridges too. So, it is actually incorrect for the service centre personnel to say that the ridges are introduced for the Note 10/10+

And if I am not mistaken, Samsung outsourced to 3rd party for the service centres. So, not everything informed by the service centre is 100% accurate.
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Old 09-09-2019, 09:46 AM   #54
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Ok the answer to why my Note 10+ cannot make/receive video calls is found. BTW, I'm using Singtel service.

After exhaustive testings it's being found that there's no issue with the physical SIM card

As I'm uisng COMBO 3 now I have in total 3x SIM cards. 2x white color SIM cards with phone numbers starting with 8 and the latest red color problematic one with phone number starting with 9

The ones starting with 8 can send/receive video calls but not the one with a 9. I have tried using two different red color SIM cards starting with 9 and they don't work. One was my original new SIM card and the other is a replacement SIM card both with different numbers but starts with a 9.

Found the problem after calling 1688. Now can make video calls from Note 10+ leow.

It seems Singtel left out the video call provision in the new SIM cards which is supposed to be there in the first place

Last edited by Apparatus; 11-09-2019 at 04:54 PM..
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