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Unable to setup singnet email on Outlook

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Old 29-11-2018, 02:03 AM   #1
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Unable to setup singnet email on Outlook

Previous installation was Windows 10 and Office 2016. Have been using Outlook with Singnet email all along.

Just reinstalled Windows and gotten Office 2019. But when I tried to set up, no matter what permutation I put, it just couldn't go through.

Incoming: pop.singnet.com.sg (110)
Outgoing: mail.singnet.com.sg (25). Heck I even tried bbom-smtp.stm.com.sg

Username is abc@singnet right? Anyway I tried all... abc, abc@singnet, abc@singnet.com.sg.... all cannot.

Incoming tried "This server requires an encrypted connection (SSL/TLS) and "Require logon using Secure Password Authentication (SPA)", both disabled, either one enabled, both enabled.

Outgoing tried "None", "SSL/TLS", "STARTTLS", "Auto" for encryption method. Check and uncheck "Require logon using SPA".

Toggle Incoming and Outgoing options also. Really is "system entry" liao.

But it always returned either:

"We couldn't log on to the incoming (POP) server. Please check your email address and password and try again."

"We couldn't connect to the outgoing (SMTP) server. None of the authentication methods supported by Outlook are supported by your server."

or about cannot logon with the encryption method.

Tried 32bit version, tried reinstall 2016 both 32bit and 64bit... all cannot.

Tried logging in webmail, no problem.

Any idea what could be the problem?
- XBA-N3, ES5, IE800S, IER-M9
- Elear, Clear, Momentum 2, HD600/650/660S/800S

Last edited by weng; 29-11-2018 at 02:06 AM..
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Old 18-01-2019, 08:10 PM   #2
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Met with same problem
I closed outlook 2016 and open control panel (search via taskbar) > mail (outlook)> email accounts> new - then singnet setup ok!

like all setup options are presented, not like the default simplified gui...
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Old 19-01-2019, 12:07 PM   #3
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call up singtel and ask for guide if any other settings for Office 2019 Outlook.
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Old 30-01-2019, 01:27 AM   #4
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dont use your lan or wifi. try using hotspot from your phone and setting it up. btw pop3 or imap? https://www.emailsettings.email/sear...email-settings check this link. hope it helps
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Old 07-02-2019, 07:50 PM   #5
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have u tried using terminal/command line to connect to e mail server?
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Old 11-02-2019, 02:32 PM   #6
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to clarify, the problem was not singnet pop email settings, which has not changed in yrs & yrs.

the problem was outlook's new updated simplified gui, somehow the settings dun work
bypass the simplified gui, get "old" setup gui - and it worked
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