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Old 11-06-2008, 11:14 AM   #16
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sorry thread...
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Last edited by huntzer; 11-06-2008 at 11:18 AM..
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Old 24-07-2008, 12:46 AM   #17
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new one at bishan j8
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Old 02-11-2008, 11:34 AM   #18
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the Eastpoint service centre have shifted to 2nd floor
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Old 26-01-2009, 07:38 PM   #19
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any idea whether the service centre at eastpoint will be open tml?
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Old 21-02-2009, 11:44 PM   #20
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do they replace hp headphone? Is it under warranty?
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Old 22-02-2009, 11:00 PM   #21
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do they charge for pick up service?
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Old 09-03-2009, 12:11 PM   #22
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do they charge for pick up service?
Yes, SGD 10.00 for pick up and return.
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Old 17-03-2009, 03:25 PM   #23
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Anyone has the number of J8 Branch?
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Old 20-07-2009, 02:04 PM   #24
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Got a friend forgotten the phone lock code went to the service center wanted to reset back the original code they say need to charge $25 what the hell is that our warrenty for what use?
Sorry my english is not good
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Old 05-08-2009, 10:33 PM   #25
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Got a friend forgotten the phone lock code went to the service center wanted to reset back the original code they say need to charge $25 what the hell is that our warrenty for what use?
Sorry my english is not good
Of course la.. User fault ma.. why should the warranty cover ???
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Old 13-09-2009, 11:29 PM   #26
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Sad to say, the reputation at Junction 8 has gone from good to bad for me.

I took my C905 phone to service last Monday. I thought need only 30 mins to wait when I last visited around March. After getting the queue number, I waited for some 1 hour and 30 mins before it is my turn. I even have enough time to grab a Mac Flurry and played the PS3 games at Sony there. There was like only 2 out of 5 counters opened for service.

While 'stoning' inside the shop, I was disgusted by a guy with specs at the sell phones and accesories. When people asked him about some specs of a phone, he merely gave some simple answers and keep turning away to talking and flirting to his 2 young and pretty girls colleagues. His phone ringtones also ring very freguently and loud that it irritates some customers who were also waiting for service. One of the boss there (quite a fat guy), also did the same thing when people enquire some specs for a phone.

While my phone is sent for service, I tried to call them on the 3rd day to ask why my phone isn't ready. I tried to call 10 times, and they kept ignoring my calls or put the line to busy. Finally, 1 last try, someone picked up the phone, but I was not pleased with the service by the speaker (suspecting he was the guy who flirted with the girls in the shop).

Me; Hi, can I check with you that if my phone is ready for collection.

Him: Orh, ok ah, wait.....

*I waited for a long time, heard some laughters in the background

Him: Oh your phone ah, haven ready yet leh, must wait for another 1 to 2 days.

Me: Oh, can you ask them to speed up the work because I need to use the phone quite urgently...

Him: OK la ok I try... Bye.(Hung up).

Thats it. Anyone can tell that he is not keen to speak to his customer in a nice tone, let alone his vast amount of Singlish. And he actually dared to hung up without saying "Thank You" before I could.

Waited for 6 days, before I went back to get my phone back. Today went there, same thing happened. Saw him flirting with girls, ignoring customers until customers must raise their tone then he attend to them, and blasting the music speakers.

I think I will rather take my phone to Wisma to service next time. J8 is simply horrible.
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Old 27-09-2009, 08:09 PM   #27
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Sad to say, the reputation at Junction 8 has gone from good to bad for me.

I took my C905 phone to service last Monday. I thought need only 30 mins to wait when I last visited around March. After getting the queue number, I waited for some 1 hour and 30 mins before it is my turn. I even have enough time to grab a Mac Flurry and played the PS3 games at Sony there. There was like only 2 out of 5 counters opened for service.

While 'stoning' inside the shop, I was disgusted by a guy with specs at the sell phones and accesories. When people asked him about some specs of a phone, he merely gave some simple answers and keep turning away to talking and flirting to his 2 young and pretty girls colleagues. His phone ringtones also ring very freguently and loud that it irritates some customers who were also waiting for service. One of the boss there (quite a fat guy), also did the same thing when people enquire some specs for a phone.

While my phone is sent for service, I tried to call them on the 3rd day to ask why my phone isn't ready. I tried to call 10 times, and they kept ignoring my calls or put the line to busy. Finally, 1 last try, someone picked up the phone, but I was not pleased with the service by the speaker (suspecting he was the guy who flirted with the girls in the shop).

Me; Hi, can I check with you that if my phone is ready for collection.

Him: Orh, ok ah, wait.....

*I waited for a long time, heard some laughters in the background

Him: Oh your phone ah, haven ready yet leh, must wait for another 1 to 2 days.

Me: Oh, can you ask them to speed up the work because I need to use the phone quite urgently...

Him: OK la ok I try... Bye.(Hung up).

Thats it. Anyone can tell that he is not keen to speak to his customer in a nice tone, let alone his vast amount of Singlish. And he actually dared to hung up without saying "Thank You" before I could.

Waited for 6 days, before I went back to get my phone back. Today went there, same thing happened. Saw him flirting with girls, ignoring customers until customers must raise their tone then he attend to them, and blasting the music speakers.

I think I will rather take my phone to Wisma to service next time. J8 is simply horrible.
alamak
now then i see this.

just went there to send in xperia for service.

yea, pretty girls alright


but waited quite long...1hr++
they have 5 counters, but only 3 are running.
kinda inefficient if u ask me.


wisma....hmm
i think u would rather wish u dun have to ever service again.
lol
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Old 29-09-2009, 12:46 AM   #28
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my 0 button spoil and still got warranty. will they fix for free? the button suddenly spoil one not my fault also
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Old 24-10-2009, 01:22 PM   #29
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Lastest update

Sony Ericsson Service Centers:

3 Simei Street 6
East Point Mall, #03-01
Singapore 528833
Operating Hours:
Monday - Saturday : 11.00am - 8.00pm
Sunday & Public Holiday : 11.00am - 5.00pm

Isetan Orchard
435 Orchard Road
#04-01, Wisma Atria
Singapore 238877
Operating Hours:
Monday - Saturday : 11.00am - 8.30pm
Sunday & Public Holiday : 11.00am - 8.30pm

CJ GLS Building
20 Toh Guan Road, #07-01
Singapore 608839
Operating Hours:
Monday - Friday : 9.00am - 5.45pm
Saturday : 9.00am - 12.45pm
Sunday & Public Holiday : Closed

Junction 8
9 Bishan Place #02-28
Singapore 579837
Operating Hours:
Monday - Friday : 11.00am - 8.30pm
Monday - Saturday : 11.00am - 8.30pm
Sunday & Public Holiday : 11.00am - 8.30pm

Sony Ericsson “Call & Pickup” Service
Pick up service at a convenient place within Singapore.
Call hotline @ 67440733

Sony Ericsson Hotline @ 67440733
Monday-Friday : 9.00am - 6.00pm
Saturday : p.00am - 1.00pm

Sony Ericsson E-mail:

Parts not under warrenty:
LCD, Keypad, Cover

Services provided :
1) Upgrade of Software (Free if within warranty period)
2) Repairing/servicing of phones, (Free if within 1yr warranty)
3) Replacement of accessories (Batteries/handsfree if within 1yr warranty)

Warrenty void if(even within a year):
1) Corrosion Set
2) Physical Damage

Documents needed:
1) Warrenty Card and/or
2) Proof of Purchase(receipt) and/or
3) Letter from telco (if contact/recontact with telco)

Firmware:
Call SE hotline for details.
hope this helps......
20 Toh Guan Road, #07-01
near the IMM,Jurong East
Great.
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Old 03-12-2009, 07:34 PM   #30
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Got a friend forgotten the phone lock code went to the service center wanted to reset back the original code they say need to charge $25 what the hell is that our warrenty for what use?
Sorry my english is not good
i also have the same problem with samsung phone. but the centre help me unlock for free
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