strangerjun
Greater Supremacy Member
- Joined
- Mar 25, 2008
- Messages
- 96,258
- Reaction score
- 5
Was trading with one of the brokers and these happened:
-My open positions which were at an overall loss were forced closed due to technical error on their platform not due to insufficient margin whatsoever
- The loss was realized, initially, the losses came up to be 6 figures erroneously
- There was no communication from them when such outage occurred leaving me distressed (seeing 6 figures losses and entire account wiped out)
- During the outage, I couldn't trade at all and the market would have moved during the disruption
- After that, positions were reopened and I was puzzled on new positions opened. Before that, there was a complete blank on the platform because my positions were liquidated. I was confused and did not know what to do (should I trade normally or wait for further advice from the broker?)
- The broker later clarified that due to a technical error, they eventually rectified the mistakes and reopened the positions at the same price at the point when they were closed. Losses were adjusted to the actual amount
The broker told me it is materially the same had the positions were to left open versus it was liquidated.
Please advise the recourse.
-My open positions which were at an overall loss were forced closed due to technical error on their platform not due to insufficient margin whatsoever
- The loss was realized, initially, the losses came up to be 6 figures erroneously
- There was no communication from them when such outage occurred leaving me distressed (seeing 6 figures losses and entire account wiped out)
- During the outage, I couldn't trade at all and the market would have moved during the disruption
- After that, positions were reopened and I was puzzled on new positions opened. Before that, there was a complete blank on the platform because my positions were liquidated. I was confused and did not know what to do (should I trade normally or wait for further advice from the broker?)
- The broker later clarified that due to a technical error, they eventually rectified the mistakes and reopened the positions at the same price at the point when they were closed. Losses were adjusted to the actual amount
The broker told me it is materially the same had the positions were to left open versus it was liquidated.
Please advise the recourse.