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Old 30-08-2014, 07:42 PM   #4036
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I have decided to return my unit and repurchase. because according to the chat person, the exchange unit could be a refurbished one.

ANyone done returns before ? is it difficult to get your money back ?

On the other hand I think i will get another set n then decide if i want to return . Cos everything set up already
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Old 30-08-2014, 07:44 PM   #4037
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I have decided to return my unit and repurchase. because according to the chat person, the exchange unit could be a refurbished one.

ANyone done returns before ? is it difficult to get your money back ?
the first livechat was awful, told me there will be restocking fee etc....when i asked her/him if he/she understand the 14 day return policy, he/she couldn't answer. anyway to complain the live chat ?
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Old 30-08-2014, 07:44 PM   #4038
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Paisei noob questions. Batt need to do the first charge thing or not. =x
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Old 30-08-2014, 07:47 PM   #4039
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Paisei noob questions. Batt need to do the first charge thing or not. =x
Nope! 10kkj
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Old 30-08-2014, 08:20 PM   #4040
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I went to comex and look at their demo set. it's flat and when you close the type cover, there is no visible gaps between the cover and the screen.

2nd thing, has anyone check for light bleeding (is this what you call them) ? mine has visible light bleeding at the top and sides (lanscape mode) which i suspect is due to the "curvature" of the screen.
For your case...no need to mull over it too much. You just need to get it replaced OR like you mentioned - you rather make a re-purchase since the "exchanged" one probably is a re-cond set.
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Old 30-08-2014, 08:26 PM   #4041
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the first livechat was awful, told me there will be restocking fee etc....when i asked her/him if he/she understand the 14 day return policy, he/she couldn't answer. anyway to complain the live chat ?
the live chat people are sales agents from my understanding, any support issues they need to escalate and tell you it takes 48-72hours to respond to you.

thats why i took more than a week and still did not had my issues resolved untill some ang moh guy in north america is now following up personally.
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Old 30-08-2014, 08:42 PM   #4042
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the live chat people are sales agents from my understanding, any support issues they need to escalate and tell you it takes 48-72hours to respond to you.

thats why i took more than a week and still did not had my issues resolved untill some ang moh guy in north america is now following up personally.
I think register it then go live chat for SP3 support. US have live chats, I think Singapore is only call in.
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Old 30-08-2014, 08:47 PM   #4043
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i checked the microsoft store site. i think office 365 home is better. see this.

Office 365 Home , Office Apps, Cloud Services

You get all benefits of office 365 personal, plus you are allowed to install office to up to 5 PC or Mac, plus 5 iPad or Windows tablets. So you can share it with your family and/or friends. In addition, all those whom you share the subscription also get automatic 1TB free of OneDrive storage.
365 Home ($13.80 a month for 5 PCs + 5 tablets/phones) is definitely more worth it than 365 Personal ($9.80 a month for 1 PC + 1 tablet/phone). But 365 University is the best ($2.25 a month over 4 years for 2 devices if you buy at the start of your university studies)!
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Old 30-08-2014, 09:06 PM   #4044
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I tried live chat too it was awful the guy said I need to call in. Looks like Monday have to call.
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Old 30-08-2014, 09:06 PM   #4045
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365 Home ($13.80 a month for 5 PCs + 5 tablets/phones) is definitely more worth it than 365 Personal ($9.80 a month for 1 PC + 1 tablet/phone). But 365 University is the best ($2.25 a month over 4 years for 2 devices if you buy at the start of your university studies)!
yeah just now I see the office 365 university. comparing with office 365 personal and office 365 home, office 365 university is definitely the best deal.
BTW, do any of you know whats the difference in features between office 365 offline office vs. office professional 2013? thanks!

thinking of getting the 365 university one.
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Old 30-08-2014, 09:34 PM   #4046
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the first livechat was awful, told me there will be restocking fee etc....when i asked her/him if he/she understand the 14 day return policy, he/she couldn't answer. anyway to complain the live chat ?
I tried live chat too it was awful the guy said I need to call in. Looks like Monday have to call.
the live chat people are sales agents from my understanding, any support issues they need to escalate and tell you it takes 48-72hours to respond to you.

thats why i took more than a week and still did not had my issues resolved untill some ang moh guy in north america is now following up personally.
I will await you guys solution I might consider as well by the way all of you pre-order online from microsoft store ? But student price like can only buy once only
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Old 30-08-2014, 09:43 PM   #4047
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yeah just now I see the office 365 university. comparing with office 365 personal and office 365 home, office 365 university is definitely the best deal.
BTW, do any of you know whats the difference in features between office 365 offline office vs. office professional 2013? thanks!

thinking of getting the 365 university one.
from what i read....getting 365 is like a rental...but u get perks that new version out u also get to use it during the contract...whereby office professional is 100% ur property
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Old 30-08-2014, 09:46 PM   #4048
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With ms its always a license. Even with office professional only limited to 1 or 2 pc.
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Old 30-08-2014, 09:57 PM   #4049
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Regarding the curved surface issue, as I ordered mine thru a local vendor, which would be a better way?
1) Call Microsoft and ask for a replacement, risking that they'll give you a refurbished set, or
2) Wait 2-3 weeks until that local vendor has stock (according to them) and do the exchange then.

The first one might be faster but somehow, I am more inclined to opt for the second option. At least can choose the right set. What do you think?
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Old 30-08-2014, 10:01 PM   #4050
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Regarding the curved surface issue, as I ordered mine thru a local vendor, which would be a better way?
1) Call Microsoft and ask for a replacement, risking that they'll give you a refurbished set, or
2) Wait 2-3 weeks until that local vendor has stock (according to them) and do the exchange then.

The first one might be faster but somehow, I am more inclined to opt for the second option. At least can choose the right set. What do you think?
Second option. You didn't pay for a refurbished price so you don't deserve a refurbished set.
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