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Old 01-09-2014, 12:33 PM   #4141
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Microsoft Surface - SP3 i7

My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.
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Old 01-09-2014, 12:57 PM   #4142
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My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.
What cpu bro
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Old 01-09-2014, 01:02 PM   #4143
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Is i7 according to the post
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Old 01-09-2014, 01:07 PM   #4144
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My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.
What's the process for an exchange like? I have requested a return but just wondering if it's any more convenient to do an exchange.
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Old 01-09-2014, 01:11 PM   #4145
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Lol Paiseh Nvr pay attenttion.
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Old 01-09-2014, 01:54 PM   #4146
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Guys for the extended service or Microsoft complete you need to call their hotline Singapore.

Name of the product:
Microsoft Complete Warranty Protection for Surface Pro
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Old 01-09-2014, 02:42 PM   #4147
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Guys for the extended service or Microsoft complete you need to call their hotline Singapore.

Name of the product:
Microsoft Complete Warranty Protection for Surface Pro
yeah! I just called in too to Microsoft Store Singapore. Asked them why the form isn't working and the cso replied that it happens. :/ If wanna send for servicing also need to call in.
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Old 01-09-2014, 02:58 PM   #4148
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I pushing a refund now and make another order the curve though its slight I prefer a straight one.
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Old 01-09-2014, 03:03 PM   #4149
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I pushing a refund now and make another order the curve though its slight I prefer a straight one.
Will probably take around 15 business days to get your money back so don't order till your refund in confirmed!
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Old 01-09-2014, 03:04 PM   #4150
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My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.
Yes, overheating is the number 1 issue for SP3 now. Heard there will be a major update coming up in the next few weeks which might resolve this, but at a price, which I think is throttling.
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Old 01-09-2014, 03:06 PM   #4151
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Yes, overheating is the number 1 issue for SP3 now. Heard there will be a major update coming up in the next few weeks which might resolve this, but at a price, which I think is throttling.
Only for i7. i3 and i5 confirm don't have this problem.
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Old 01-09-2014, 03:18 PM   #4152
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Will probably take around 15 business days to get your money back so don't order till your refund in confirmed!
Really ? Is this refund situation very messy ?
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Old 01-09-2014, 03:18 PM   #4153
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One thing to note is that overheating = quicker for battery to go bust. Might be worthwhile to place a small USB fan to aid in its ventilation. There's an article somewhere that shows that this help.
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Old 01-09-2014, 03:23 PM   #4154
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So anybody else started the return process for their surface yet? I called the hotline and they said I must wait for their back end to call me within 48hrs to tell me what to do next.

Edit: I got the email from their back end. They are going to send me a prepaid shipping label for me to send back my unit.
It's pre-paid but when U get your refund I think they will deduct the shipping costs all from the refund. Do check with the CS on this.
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Old 01-09-2014, 03:26 PM   #4155
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I pushing a refund now and make another order the curve though its slight I prefer a straight one.
I thought you already accepted the fate of your "curved" surface I thought its minor only? Can you state the batch # of your surface? (it's printed on the box)
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