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Old 10-09-2014, 12:24 PM   #4501
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Those who had initiated a return of the surface 3, which is the best channel to do it ? i tried thru the live chat no luck. they say have to go direct thru the surface team, which i will be doing later.

I am very disappointed and have lost faith in microsoft. Better pray that your unit have no problem. otherwise it will be a big merry go round before your problem is solved, or not.
Call them with a phone. There's no better way to do this.
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Old 10-09-2014, 12:29 PM   #4502
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Those who had initiated a return of the surface 3, which is the best channel to do it ? i tried thru the live chat no luck. they say have to go direct thru the surface team, which i will be doing later.

I am very disappointed and have lost faith in microsoft. Better pray that your unit have no problem. otherwise it will be a big merry go round before your problem is solved, or not.
yeah this gens sp3 isnt perfect yet alot of issues such as heating etc. better wait till new processor launch, broadwell or skylake. this might actually solve the heating problems
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Old 10-09-2014, 12:55 PM   #4503
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Hi guys, sorry for asking a noob question. I see that some of you can set e processor speed under power option. I had followed the steps to disable Hyper-v. But e option is still not available. Any kind soul can help drop me a PM or post here w e steps required? Thanks in advance
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Old 10-09-2014, 01:03 PM   #4504
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Call them with a phone. There's no better way to do this.
anyone know which number to call ? i called the number given by the live chat person. say only surface pro team can do return. then they transfer me to microsoft store... wtf
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Old 10-09-2014, 01:10 PM   #4505
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Hi guys, sorry for asking a noob question. I see that some of you can set e processor speed under power option. I had followed the steps to disable Hyper-v. But e option is still not available. Any kind soul can help drop me a PM or post here w e steps required? Thanks in advance

You need to disable connected standby(InstantGo)



Just run Regedit


HKLM\System\CurrentControlSet\Control\Power\CsEnabled


Change it from 1 to 0
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Old 10-09-2014, 01:17 PM   #4506
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Be careful with the Intel drivers. I used Intel's drivers for my SP1 for a while before realizing that they cause a higher battery drain in return for that extra performance, although that performance was quite significant. Useful for gaming, especially when I was playing DotA 2 on that thing (about a 5-10 fps increase), but eventually I reverted to Microsoft's drivers for the SP1. Microsoft's drivers are supposedly customized versions of the Intel drivers for the Surfaces after all.

Anyway, there's a rather large firmware update for the SP3 that I just downloaded. One of the problems it's supposed to solve is WiFi instability and throttling. Since my SP3 never encountered that problem, I'll have to leave it to the other folks here to judge whether the update is successful or not


Hi,


Thanks for the warning..


So far, I actually don't see any performance improvement (ran some OpenCL programs, nothing much) But what I do notice is there is a slight drop in power drain when system is totally idle (like doing nothing) drop from about 3.5watts to 2.5watts which Is good for ebook reading as with that kind of drain, it would be about 11hours of reading.. have not done a full test.. need to find time to do...

Last edited by picagen; 10-09-2014 at 01:22 PM..
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Old 10-09-2014, 02:32 PM   #4507
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actually those people returning... what are the issues?

Heat? Or is it the warpping issue?

I think heat issues cannot avoid one leh. it's thin and runs a powerful processor. Of course will get hot.

Although my bluetooth issue is getting on my nerves... my bluetooth speaker still drops connection if i don't have sound playing through it... and still have to go turn the bluetooth off and on to get it back again.... but it's a problem I can live with I suppose.
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Old 10-09-2014, 02:42 PM   #4508
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anyone know which number to call ? i called the number given by the live chat person. say only surface pro team can do return. then they transfer me to microsoft store... wtf
Call MS Store. They're the most helpful so far from my experience.

1-800-818-5224
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Old 10-09-2014, 03:02 PM   #4509
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surface pro

was wondering if anyone knows where I can get the surface pro? cant seem to find it in stores or online
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Old 10-09-2014, 04:21 PM   #4510
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Hi, just to share my case and glass protector screen bought off evilbay. Total damage (include shipping) USD37.



Sorry about the finger prints. I'm poor in applying screen protectors.
Got the same glass screen protector from taobao, about SDG$13 before shipping. Easy to apply and nice to write on. Not as silky smooth as on the unprotected glass, but much smoother than the usual soft screen protectors. It doesn't cover right to the edge like the one available locally but its ok for me
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Old 10-09-2014, 04:45 PM   #4511
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was wondering if anyone knows where I can get the surface pro? cant seem to find it in stores or online
http://www.microsoftstore.com/mssg/en-sg/store/catalog/product/300530300
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Old 10-09-2014, 05:02 PM   #4512
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anyone know which number to call ? i called the number given by the live chat person. say only surface pro team can do return. then they transfer me to microsoft store... wtf
You could have saved some trouble if you had read the return policy on the ms store website. You can only do a return by calling the Microsoft store. The livechat is useless.

Once you call the right people the process is a breeze.

Also you might want to read the terms and conditions of the return policy to make sure you return the item properly so you get your refund.
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Old 10-09-2014, 06:15 PM   #4513
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wah ordered this morning now shipped liao
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Old 10-09-2014, 06:27 PM   #4514
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You could have saved some trouble if you had read the return policy on the ms store website. You can only do a return by calling the Microsoft store. The livechat is useless.

Once you call the right people the process is a breeze.

Also you might want to read the terms and conditions of the return policy to make sure you return the item properly so you get your refund.
I tried a few times on live chat. all tell me the same thing, wait for 24 to 72 hours. but nothing happen. Just called today and have to wait again.

Did you get a shipping label ? 1st time, i was told they will send me a shipping label. then subsequently, they told me someone will just come and collect the item, no shipping label is necessary in Singapore.

I have the original box and everything minus the plastic bag that contain the chargers etc. DO we need to pack it in a box like when they ship to us ?
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Old 10-09-2014, 07:54 PM   #4515
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wah ordered this morning now shipped liao
Which model did you order?
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