HWZ Forums

Login Register FAQ Mark Forums Read

Microsoft Surface

Like Tree351Likes
Reply
 
LinkBack Thread Tools
Old 15-09-2014, 04:07 PM   #4621
Senior Member
 
Join Date: Jun 2008
Posts: 764
so far only one managed to return the surface pro 3 and gotten a refund. anyone else done it sucessfully?

one week after i called up....they still saying the same things to me..."the case is being handled by higher level pls wait 24 to 72 hours..." champion of service

Last edited by minute_me; 15-09-2014 at 04:11 PM..
minute_me is offline   Reply With Quote
Old 15-09-2014, 05:00 PM   #4622
Senior Member
 
Join Date: Jun 2008
Posts: 764
I checked thru my call log, they did call on 2 separate days a week plus ago. after that , they never call again.

So i called up their customer service, they said someone tried to contact me unsucessfully and so i gave them an alternative number. and they say they are going to escalate it to "higher level", wait 24 to 72 hours. I waited. nothing. so i called again, they tell me the same thing.

So i just check thru my call log and call them instead (the courier i supposed). The courier said microsoft did not ask them to call again (and did not even get the alternative phone number) despite my repeated request. So I guess the" higher level" at microsoft did no do anything.

The courier said they are coming to collect tomorrow. If i depend on the customer service, i think the return will probably never happen.

And for such a big and humongous tech company, you can't contact them thru email. wow !
minute_me is offline   Reply With Quote
Old 15-09-2014, 05:08 PM   #4623
Senior Member
 
Join Date: Sep 2000
Posts: 1,055
I checked thru my call log, they did call on 2 separate days a week plus ago. after that , they never call again.

So i called up their customer service, they said someone tried to contact me unsucessfully and so i gave them an alternative number. and they say they are going to escalate it to "higher level", wait 24 to 72 hours. I waited. nothing. so i called again, they tell me the same thing.

So i just check thru my call log and call them instead (the courier i supposed). The courier said microsoft did not ask them to call again (and did not even get the alternative phone number) despite my repeated request. So I guess the" higher level" at microsoft did no do anything.

The courier said they are coming to collect tomorrow. If i depend on the customer service, i think the return will probably never happen.

And for such a big and humongous tech company, you can't contact them thru email. wow !
To be fair they did call you twice..

The 3rd party courier is a bit iffy la but overall it was smooth. I guess because you changed the number it caused quite a bit of confusion?

The big issue is that the communication is poor. They never update on which step of the process you are at which makes it confusing.

What to do. Firstly MS is new to the hardware game. Singapore is also such a small market..

Last edited by sianz; 15-09-2014 at 05:12 PM..
sianz is offline   Reply With Quote
Old 15-09-2014, 05:55 PM   #4624
Arch-Supremacy Member
 
Join Date: May 2005
Posts: 17,706
Re

MS SP3s sells like hotcakes overseas. Read here

Microsoft sells out of Surface Pro 3s overseas due to higher than expected demand | Windows Phone Central
Apparatus is offline   Reply With Quote
Old 15-09-2014, 06:45 PM   #4625
Senior Member
 
Join Date: Jun 2008
Posts: 764
To be fair they did call you twice..

The 3rd party courier is a bit iffy la but overall it was smooth. I guess because you changed the number it caused quite a bit of confusion?

The big issue is that the communication is poor. They never update on which step of the process you are at which makes it confusing.

What to do. Firstly MS is new to the hardware game. Singapore is also such a small market..
They did call twice over a 2 day period. while I called 3 times over a one week period and apparently nothing was updated to the courier. Just because they called twice and couldn't get me, they keep giving me the excuse that they did call even after I called up 3 times to ask what is the progress.

changing the number is definitely not the cause of the confusion because microsoft did not even update the courier on the change. and it's not a change of contact number, it's an additional number given for them to contact me. and they kept telling that they tried calling but couldnt get me. I asked them when they contacted me , they couldn't say, which is rubbish because the courier did update microsoft on when they contacted me.

and the funny thing is , the customer service officer acts like a big f.....and even warn me not to use swear words or will hang up . I didn't know "bloody" is a swear word.

They don't know how to resolve the situation and keep repeating like a broken record with the same script when i questioned them . which makes people very irritated. Can you imagine hearing the same thing again and again when nothing was actually being done ?

I can now understand how people feel when they try to get a refund from tigerair or those LCC. No one gives a shxt and those customer service officer won't be held accountable because there is no avenue to complain to the management.
minute_me is offline   Reply With Quote
Old 15-09-2014, 08:00 PM   #4626
Senior Member
 
Join Date: Jan 2008
Posts: 986
I checked thru my call log, they did call on 2 separate days a week plus ago. after that , they never call again.

So i called up their customer service, they said someone tried to contact me unsucessfully and so i gave them an alternative number. and they say they are going to escalate it to "higher level", wait 24 to 72 hours. I waited. nothing. so i called again, they tell me the same thing.

So i just check thru my call log and call them instead (the courier i supposed). The courier said microsoft did not ask them to call again (and did not even get the alternative phone number) despite my repeated request. So I guess the" higher level" at microsoft did no do anything.

The courier said they are coming to collect tomorrow. If i depend on the customer service, i think the return will probably never happen.

And for such a big and humongous tech company, you can't contact them thru email. wow !
so far only one managed to return the surface pro 3 and gotten a refund. anyone else done it sucessfully?

one week after i called up....they still saying the same things to me..."the case is being handled by higher level pls wait 24 to 72 hours..." champion of service
I already got my refund, 3 sept I return the package, took them till yesterday to push the refund back to me... I think this is still within their time procedure of 5 to 7 days pick up package and 5 to 8 days in refund process.
miragez is offline   Reply With Quote
Old 15-09-2014, 08:35 PM   #4627
Arch-Supremacy Member
 
noobzpro's Avatar
 
Join Date: Mar 2010
Posts: 11,437
Knowing that you just got the SP3, is your lag due to Windows updates? i3 shouldn't be that weak. Perhaps you can bring your set to compare against the display sets at Challenger Funan. I think their version is i5/128.
no le bro i set my updates to manual de....and the first thing i did out of the box was to do windows update

No worries, not intending to change your mind, but I try testing my sp3.


I go over to Apple - iPhone 6 no shutter (beside the apple site, have open 20 tabs in IE desktop, -hardwarezone, yahoo.com.sg, facebook, gmail, yahoo mail, dpreview at gallery viewing images, ebay, qooo10.com and other etc sites, memory usage is at 1.4GB for IE alone, running a notepad and a hardware monitoring sw and the task manager . Tried facebook with pictures and videos.. no shutter..


Also tried Apple - Apple Watch with the 5 big image swapping right to left, I can scroll up and down with no shutter even while the image is changing and I am scrolling.. my current CPU package temperature is at 44 degree C.


Tried auto-hide taskbar, no spikes I can see
(note: running at 599MHz CPU usage went up about 5% or less, not really a spike.. fixed cpu speed at 1497MhHz,, cpu goes up 1% or less cpu temp at about 46C)

I do a encoding of a 2GB mp4 video file using ffmpeg (cpu up to 100% 1497MHz cpu temp at 66C memory at 74%) with ie still open with 20 tabs and tried again with the apple site... iphone6.. no lag or shutter... I scroll up.. and down quickly.. page follows... using a Bluetooth 3.0 HP Z5000 mouse


My indexing is not turn off, my hibernation file is always there.(at default 75% of memory - 3GB).. fixed my pagefile to 1GB... disable InstantGo.. running on main plug power... not using the default MS graphics driver but the latest Intel HD graphics driver 3907
no problem bro.....tbh i feel quite sad needing to return it

hmmm what browser are you using? im using fire fox and all my test is running on battery because thats the way i will probably be using most of the time. i still got a few more days before they come collect will be bringing it to school next few days see how it goes
__________________
IWC.
Engineered for men.
Official supplier to men.
noobzpro is offline   Reply With Quote
Old 15-09-2014, 10:15 PM   #4628
Senior Member
 
Join Date: Apr 2001
Posts: 1,425
Seeing as how some people are treating the buy and return policy like a risk free trial, I think MS might do away with this benefit..at least for Singapore lol.
Nirvani is offline   Reply With Quote
Old 15-09-2014, 10:16 PM   #4629
Master Member
 
savage's Avatar
 
Join Date: Jan 2000
Posts: 3,157
Today I reach home, saw a package on the table from Microsoft Online Store promotion. it's the "limited edition" messenger bag... LOL~
so weird. they never say anything about sending it and just send it like that...
__________________
With hardwork, even geniuses can be defeated....
savage is offline   Reply With Quote
Old 15-09-2014, 10:33 PM   #4630
Banned
 
Join Date: Nov 2006
Posts: 1,097
I am using the Logitech M557 bluetooth mouse for my Surface Pro 3 and IMO better value to get the Arc Mouse Surface Edition. The ONLY reason people going for the Arc Mouse (Surface Edition) is the bluetooth connectivity. And of course when not in use, flatten it which will not take up much space. But Logitech M557 mouse is much cheaper and if you are a Chrome browser user like me, you will need the Smooth Scrolling extension of the Logitech mouse to make browsing and scrolling a breeze.




Bro, can I know which mouse pad are you using.....the pointer like not as stable or as smooth.
eijnaix is offline   Reply With Quote
Old 15-09-2014, 10:41 PM   #4631
Senior Member
 
Join Date: Dec 2011
Posts: 945
Today I reach home, saw a package on the table from Microsoft Online Store promotion. it's the "limited edition" messenger bag... LOL~
so weird. they never say anything about sending it and just send it like that...
post a photo leh,

i want to see how the bag look like
__________________
Need Priority Pass (1 year, Free 2 Pass) for $20 . PM me
hotyrole is offline   Reply With Quote
Old 15-09-2014, 10:59 PM   #4632
High Supremacy Member
 
~大.芒.果~'s Avatar
 
Join Date: Nov 2007
Posts: 27,335
post a photo leh,

i want to see how the bag look like
looks very cui.

http://i.imgur.com/SlxjnSy.jpg

~大.芒.果~ is offline   Reply With Quote
Old 15-09-2014, 11:29 PM   #4633
Master Member
 
savage's Avatar
 
Join Date: Jan 2000
Posts: 3,157
looks very cui.

http://i.imgur.com/SlxjnSy.jpg

yeah thats how it looks like. a typical cheap sling bag that can hold the SP3.
I think the sleeve I bought was of much better quality. but I wish it had a sling like this one...
__________________
With hardwork, even geniuses can be defeated....
savage is offline   Reply With Quote
Old 16-09-2014, 12:22 AM   #4634
Senior Member
 
Join Date: Dec 2011
Posts: 945
ok ah, not too bad.

it's free
__________________
Need Priority Pass (1 year, Free 2 Pass) for $20 . PM me
hotyrole is offline   Reply With Quote
Old 16-09-2014, 12:30 AM   #4635
Banned
 
Join Date: Nov 2006
Posts: 1,097
They did call twice over a 2 day period. while I called 3 times over a one week period and apparently nothing was updated to the courier. Just because they called twice and couldn't get me, they keep giving me the excuse that they did call even after I called up 3 times to ask what is the progress.

changing the number is definitely not the cause of the confusion because microsoft did not even update the courier on the change. and it's not a change of contact number, it's an additional number given for them to contact me. and they kept telling that they tried calling but couldnt get me. I asked them when they contacted me , they couldn't say, which is rubbish because the courier did update microsoft on when they contacted me.

and the funny thing is , the customer service officer acts like a big f.....and even warn me not to use swear words or will hang up . I didn't know "bloody" is a swear word.

They don't know how to resolve the situation and keep repeating like a broken record with the same script when i questioned them . which makes people very irritated. Can you imagine hearing the same thing again and again when nothing was actually being done ?

I can now understand how people feel when they try to get a refund from tigerair or those LCC. No one gives a shxt and those customer service officer won't be held accountable because there is no avenue to complain to the management.
Currently facing similar issue....

Chat with an online guy to confirm got stock on 2 Sep, placed order immediately for an i7 with warranty compelete.... Warranty complete $299.00 instantly charge my credit card... Surface pro no charge... I know something wrong liao

Now 16 Sep liao.... Call them, chat them a few time for the past week... simi sai all done...

They just keep giving emotionless reply ma chiam robot saying case have been passed to higher level management that will contact me within 24-48 hours.

But this 24-48 hour I heard it last Thursday... Say will give email. Today evening still no news or email, I call again... Say give them another 24-48 hour....

First time I spend money felt so helpless and so much anger build up... #@$&%
eijnaix is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On