[mindgamey]

pai000000 wrote:

I just got it yesterday.
They gave me SP4 i7 8GB RAM 256GB.
My previous one was SP3 i5 8GB RAM 256GB.

Replacement warranty only 3 months.

Beware of screen flickering issue that plagues SP4.

Don't be too happy.

[pai000000]

mindgamey wrote:

Beware of screen flickering issue that plagues SP4.

Don't be too happy.

Does your SP4 flicker? How many months of normal usage before it starts flickering?

[kohkindachi]

Hey guys, I bought my SP4 last year online from Microsoft website. However right now my SP4 totally can't turn on at all.

Instead of shipping my surface back to the US, can I get technical help in SG?

[mindgamey]

pai000000 wrote:

Does your SP4 flicker? How many months of normal usage before it starts flickering?

18 months after use.

[shanrui_91]

kohkindachi wrote:

Hey guys, I bought my SP4 last year online from Microsoft website. However right now my SP4 totally can't turn on at all.

Instead of shipping my surface back to the US, can I get technical help in SG?

https://gizmodo.com/microsoft-finall...ith-1825992970

[joesph]

shanrui_91 wrote:

https://gizmodo.com/microsoft-finall...ith-1825992970

Microsoft Finally Agrees to Replace Surface Pro 4s With Horrible Screen Flickering That Can't Be Patched

Sent from Samsung SM-G965F using GAGT

[Spongy]

My surface pro 3 connector with the typewrite keyboard has stopped working. I have tried all methods like hard restarting and resetting the keyboard and even with a new Microsoft keyboard, which still didn't work. Anyone knows if Microsoft replaces the connector and if yes, how much would that be please?

Edit: just tried to create a repair order and there is a SGD849 charge since it is out of warranty. Damn.

[GotBetrayed]

Spongy wrote:

My surface pro 3 connector with the typewrite keyboard has stopped working. I have tried all methods like hard restarting and resetting the keyboard and even with a new Microsoft keyboard, which still didn't work. Anyone knows if Microsoft replaces the connector and if yes, how much would that be please?

Edit: just tried to create a repair order and there is a SGD849 charge since it is out of warranty. Damn.

Don’t waste your money. Daylight robbery.

[E_T]

Spongy wrote:

My surface pro 3 connector with the typewrite keyboard has stopped working. I have tried all methods like hard restarting and resetting the keyboard and even with a new Microsoft keyboard, which still didn't work. Anyone knows if Microsoft replaces the connector and if yes, how much would that be please?

Edit: just tried to create a repair order and there is a SGD849 charge since it is out of warranty. Damn.

If Microsoft charges you $$$, it is because they will replace a new similar spec Surface Pro for you.

So you are basically paying 849 for a new Surface Pro (4th-gen) most likely...

[manofsorrows]

Microsoft’s support is horrendous on the phone. I gotta repeat myself alot alot of times. One simple request of buying Microsoft Complete can take forever.

[SHaKuA]

pai000000 wrote:

I just got it yesterday.
They gave me SP4 i7 8GB RAM 256GB.
My previous one was SP3 i5 8GB RAM 256GB.

Replacement warranty only 3 months.

You mean you send in SP3 then they replace you a SP4? Sounds like quite a worthwhile deal!

[mirage_77]

Spongy wrote:

My surface pro 3 connector with the typewrite keyboard has stopped working. I have tried all methods like hard restarting and resetting the keyboard and even with a new Microsoft keyboard, which still didn't work. Anyone knows if Microsoft replaces the connector and if yes, how much would that be please?

Edit: just tried to create a repair order and there is a SGD849 charge since it is out of warranty. Damn.

Like to check here is there are any advice that could be given.

I having a SP3, and just a few days ago my cover keyboard stopped working (I know I should try attach another keyboard to test, but I don't have any friends using Surface Pro for me to lend a keyboard to try.)

I googled and tried most of the steps below (less full reset which I am reluctant to).

https://support.microsoft.com/en-us/...er-or-keyboard

1. For Hardware Manager, is there supposingly a driver for "Surface Type Cover filter device"? I only can find "HID Keyboard Device" but after updating this driver etc, still don't work. I can't find any link to download the fore-mentioned driver.

2. Ran Surface Diagnostic Software available on Microsoft website with no errors found.

3. Since there is no official Microsoft Support Centre here, any repair shops able to recommend for Diagnostic/ reasonable repair cost?

TIA.

[Spongy]

mirage_77 wrote:

Like to check here is there are any advice that could be given.

I having a SP3, and just a few days ago my cover keyboard stopped working (I know I should try attach another keyboard to test, but I don't have any friends using Surface Pro for me to lend a keyboard to try.)

I googled and tried most of the steps below (less full reset which I am reluctant to).

https://support.microsoft.com/en-us/...er-or-keyboard

1. For Hardware Manager, is there supposingly a driver for "Surface Type Cover filter device"? I only can find "HID Keyboard Device" but after updating this driver etc, still don't work. I can't find any link to download the fore-mentioned driver.

2. Ran Surface Diagnostic Software available on Microsoft website with no errors found.

3. Since there is no official Microsoft Support Centre here, any repair shops able to recommend for Diagnostic/ reasonable repair cost?

TIA.

I would also like to know if there are any shops in SG that can repair the keyboard connector.

[mirage_77]

Spongy wrote:

I would also like to know if there are any shops in SG that can repair the keyboard connector.

In the end, I goggled and went to one of the repair shops around Kallang.

They quoted me $800+ to change the motherboard etc, so of cos I didnt continue. Now using a Bluetooth keyboard instead

[Streetsoldier]

mirage_77 wrote:

In the end, I goggled and went to one of the repair shops around Kallang.

They quoted me $800+ to change the motherboard etc, so of cos I didnt continue. Now using a Bluetooth keyboard instead

Happened to me before. I just cleaned the connectors on the laptop and keyboard. There were some obstruction preventing the connectors to communicate. Cleaned and it works perfectly.

Sent from Samsung SM-G965F using GAGT