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MS surface pro 4 in singapore?

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Old 02-01-2020, 01:55 PM   #3751
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Anyway I tried and I shall update everyone here (So that no one will end up wasting their time). For the flickering issue, MS is willing to extend 2 years of warranty on top of your original 1 year warranty. Hence if your unit is within 3 years of your purchase date, you are technically out of warranty but MS is able to replace your unit. If your unit is beyond 3 years of your purchase date, MS will not replace your unit.

So for me, my unit is beyond 3 years of purchased. Iím mad at NS for not doing a total recall but there is nothing I can do. This will be the last time Iím dealing with MS products.

Anyway thank you to the bros whom assisted, truly appreciated Especially Big_Fish.
glad to be of help so did you managed to get your SP4 replaced?
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Old 14-01-2020, 11:38 PM   #3752
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Do you guys get back a pro 4 or a newer model since the pro 4 has been out of sales for so long.
I received my RMA with refurbished set
I tried calling in MS and they said they are unable to provide out of warranty replacement It will cost over $900 to repair the screen instead. The officer said that if anyone has received a replacement unit for free under an out of warranty period, they will do the same for me too. Are you able to help me out and provide me with your case ID or something so that I can show it to them as a reference? Please :X
Hi everyone,

i just called microsoft today regarding the flickering issue on my SP4
However, they told me that they can only do replacement for purchases in Dec 2016 onwards, and mine was in Feb 2016.

Hence i am not eligible for the replacement, he gave me 2 options
1) pay 800++ to get SP 5
or
2) Trade in my faulty set and get a new product

Is there anyway i can still get the replacement pls?
Thank you for taking the trouble to return with an update! It confirmed my fears as my SP4 was bought in March 2016 and beyond the 3 years deadline too.

I wasted 30min talking to the luckless CSO who took my call and got the same ultimatum as everyone else - pay $885 for a SP5 or get some 3rd party to fix it. MS is a dead end.

On the bright side, I saw that digital hospital is doing a screen replacement for SP4 at $279. One of their listed problems for a screen replacement is 'Screen Flicker', which is probably a common problem for SP4 everywhere. The replacement screen comes with 3 months warranty and a 92% success rate (their words).

I am considering the deal even though I don't need an SP4, because the alternative is a dead elephant in storage. If anyone else is interested, here's the carousell link I saw -

https://sg.carousell.com/p/12-12-c02...ort_by=popular
now im using dell laptop but it is very old ba. but still can use. because i go sim lim and give it fresh life. now i need to get another device to read ebooks in the train and take notes in class.

for tablet i am only looking at these 2 brands. i saw one yishun shop the second hand prices for ipad pro 9.7'' is ($399) and 10.5'' is ($499) and microsoft Surface (havent seen any shop selling at second hand yet).

i am looking at second hand. which one should i get and why? also where to buy second hand beside carousell? any physical shop you recommend? thanks.
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Old 20-01-2020, 10:56 PM   #3753
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  1. Dial 800 1013659
  2. Home User Press 1
  3. Technical Support Press 1
  4. Surface Device Press 3
  5. Within Warranty Press 1 otherwise Press 2

Tried calling the support hotline but keep failing at step 5 (tried both 1 & 2)...the line keep getting cut off once it says connecting my call.
Common problem, use the online call back function during Singapore time office hours instead
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Old 20-01-2020, 11:08 PM   #3754
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Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on.

Waiting for the sp4 to reach them and a replacement to be shipped back.

UPDATE:

Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.
It hasn't been so smooth for me.

In my first attempt at arranging for replacement, MS CSO got my postal code wrong. I realised when I logged in to my MS service & repair account online and saw the wrong postal code. Asked if I can call SingPost to change my delivery postal code, they said they had no idea. I called SingPost but they couldn't entertain me because the courier service request hadn't reached them. So I called MS again to explain but they asked me to cancel the order and arrange a new one to update my postal code instead. Delayed by a whole day due to this.

Second attempt at arranging for replacement went by successfully, and got my refurbished surface a full week later including weekends. But it took me half a day of MS updates on Win10 to realise that the touchscreen really wasn't working and it had nothing to do with updating the OS.

So went for third round of arranging for a replacement. Haven't got the refurbished product yet... It is now day 11.

But counting the days I had endured flickergate, 11 days is a miniscule amount of time.

Really bad experience for a S$2k premium product. I will be moving to Dell next unless MS somehow changes my mind with some excellent service recovery and damage control.

I will update here. I hope MS reads this but I know unlikely.

Update on 22 Jan: Got my replacement with everything in working order. All right for out of warranty exchange. Earlier experience was just unfortunate.

Last edited by KingPinz; 22-01-2020 at 11:55 PM..
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Old 23-01-2020, 07:41 PM   #3755
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anyone got issue with the pen not inking but the button still work? i am able to click the button for the different shortcut but the pen just won't write. i have tried resetting the surface pro 4 and it work for a while but after the comp went to sleep, it just stop working again.
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Old 28-01-2020, 11:39 AM   #3756
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anyone got issue with the pen not inking but the button still work? i am able to click the button for the different shortcut but the pen just won't write. i have tried resetting the surface pro 4 and it work for a while but after the comp went to sleep, it just stop working again.
Have you tried replacing the battery of the pen?
You may refer to this page for help.
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Old 29-01-2020, 10:34 AM   #3757
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tried all method already including changing the battery. The microsoft support just say it is the pen hardware problem. Guess i will only know if i buy a new pen to test but new pen is really expensive
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Old 29-01-2020, 05:23 PM   #3758
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tried all method already including changing the battery. The microsoft support just say it is the pen hardware problem. Guess i will only know if i buy a new pen to test but new pen is really expensive
Carousell is your friend
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Old 14-02-2020, 04:11 PM   #3759
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https://www.microsoft.com/en-sg/p/surface-pro-7-i5-8gb-ram-128gb-ssd-type-cover-surface-pen-bundle-s-270/8S4N4H475P6H?OCID=ema_6288654&WT.mc_id=PromoEmail_6288654_Toolkit_en_sg_Toolkit_Circular_14feb_021420_en_SG_2-14-2020_Module2&activetab=pivot%3aoverviewtab

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Old 14-02-2020, 06:39 PM   #3760
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https://www.microsoft.com/en-sg/p/surface-pro-7-i5-8gb-ram-128gb-ssd-type-cover-surface-pen-bundle-s-270/8S4N4H475P6H?OCID=ema_6288654&WT.mc_id=PromoEmail_6288654_Toolkit_en_sg_Toolkit_Circular_14feb_021420_en_SG_2-14-2020_Module2&activetab=pivot%3aoverviewtab

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8gb ram on windows 10..cmi leh..regret last time took the 8gb ram..

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