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Old 24-06-2020, 02:27 PM   #181
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got my tv from them. 2 months uplorry. exchange one refurbished set. now this set go backlight bleeding. customer service very jia latt
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Old 24-06-2020, 10:16 PM   #182
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got my tv from them. 2 months uplorry. exchange one refurbished set. now this set go backlight bleeding. customer service very jia latt
thought got real review here say customer service is top notch and can even get new replacement or refund if u want
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Old 24-06-2020, 11:55 PM   #183
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Anyone here who has a Prism + hooked up to a PS4 pro? Are you able to select the 4K settings on your console? For some reason mine is only going up to 1080p. The PS4 shows hdr not supported. Iím using a E43
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Old 25-06-2020, 09:54 AM   #184
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thought got real review here say customer service is top notch and can even get new replacement or refund if u want
I guess it depends on individual expectation
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Old 25-06-2020, 03:29 PM   #185
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impulse-bought the 32inch @ $269 -- realised not feasible for drywall installation and trying hard to find a non-bulky TV console high enough, so i can watch from my bed. kind of drawn in my the positive reviews on their website but looks like they are actively trimming bad reviews per the forum, wtf??

Anybody has suggestions on a Tv console?
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Old 25-06-2020, 04:36 PM   #186
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i think i will pass and buy LGCX.
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Old 30-06-2020, 09:16 AM   #187
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Latest firmware update a few days ago. All good and stable now. No more Netflix shutdown by itself.
Honestly no complain at this price. Assume buying a cheap electronic without premium insurance. At your own risk but still no brainer. Letís see how long it will last. Electronic any brand I would say still need a bit of luck.. some last some not... will try to update here again after a few months.

Last edited by endrue; 30-06-2020 at 09:21 AM..
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Old 30-06-2020, 05:01 PM   #188
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Latest firmware update a few days ago. All good and stable now. No more Netflix shutdown by itself.
Honestly no complain at this price. Assume buying a cheap electronic without premium insurance. At your own risk but still no brainer. Letís see how long it will last. Electronic any brand I would say still need a bit of luck.. some last some not... will try to update here again after a few months.
How to update firmware ? Through TV or manual push via USB ? Thanks
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Old 30-06-2020, 05:14 PM   #189
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For me it suddenly prompt on the screen when I turn it on.

How to update firmware ? Through TV or manual push via USB ? Thanks
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Old 01-07-2020, 03:37 AM   #190
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Customer service sent me email few days back, saying there will be firmware update to solve the netflix crash topic. But after checking my TV serial number, it's not include in update deployment yet. However, they offer me refund few times.

I don't think we can compare this TV with LG or Samsung. If we have budget to buy LG or Samsung, why not. We can consider to get Xiaomi/TCL TV which running android OS, but doesn't mean Xiaomi TV has no problem.

I choose Prism+ TV because I have bright living room and Prism+ TV has 400nit brightness. And 3 years warranty service + part is most important thing when buying electronic.

Last edited by sheshen; 01-07-2020 at 03:42 AM..
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Old 01-07-2020, 04:08 AM   #191
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Customer service sent me email few days back, saying there will be firmware update to solve the netflix crash topic. But after checking my TV serial number, it's not include in update deployment yet. However, they offer me refund few times.

I don't think we can compare this TV with LG or Samsung. If we have budget to buy LG or Samsung, why not. We can consider to get Xiaomi/TCL TV which running android OS, but doesn't mean Xiaomi TV has no problem.

I choose Prism+ TV because I have bright living room and Prism+ TV has 400nit brightness. And 3 years warranty service + part is most important thing when buying electronic.
What kind of problem does Xiaomi Android tv have?
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Old 04-07-2020, 12:31 PM   #192
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I was looking for a new tv and was 'wowwed' by Prism's marketing and purchased the Prism+E43 as it listed on their website as sale is ending. Later i found out that their sale is "forever ending" just like the $2 closing down shop that never closes. Its just a tactic to pressure people to buy on impulse.

When I received the TV, it will auto turn on by itself, watch Netflix will kena auto kick out every 10-15mins.

In the end, i choose a refund and bought a TCL instead. For the same price, you get full andriod 9 pie which allows you to play andriod apps and games. Plus google voice controls and the sound system on TCL was much better than Prism.

That being said, there is an upside to Prism+, that is if you die die need an IPS panel at 400 nits because the room where you place the tv is very bright.

Else, please don't buy a Prism+ TV on impulse. Do some research as there are brands like TCL, Xiaomi and Philips that deliver in the same budget.
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Old 04-07-2020, 12:52 PM   #193
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I was looking for a new tv and was 'wowwed' by Prism's marketing and purchased the Prism+E43 as it listed on their website as sale is ending. Later i found out that their sale is "forever ending" just like the $2 closing down shop that never closes. Its just a tactic to pressure people to buy on impulse.

When I received the TV, it will auto turn on by itself, watch Netflix will kena auto kick out every 10-15mins.

In the end, i choose a refund and bought a TCL instead. For the same price, you get full andriod 9 pie which allows you to play andriod apps and games. Plus google voice controls and the sound system on TCL was much better than Prism.

That being said, there is an upside to Prism+, that is if you die die need an IPS panel at 400 nits because the room where you place the tv is very bright.

Else, please don't buy a Prism+ TV on impulse. Do some research as there are brands like TCL, Xiaomi and Philips that deliver in the same budget.
Which TCL model did u get? Did u get it from Giant?
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Old 04-07-2020, 08:33 PM   #194
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I was looking for a new tv and was 'wowwed' by Prism's marketing and purchased the Prism+E43 as it listed on their website as sale is ending. Later i found out that their sale is "forever ending" just like the $2 closing down shop that never closes. Its just a tactic to pressure people to buy on impulse.

When I received the TV, it will auto turn on by itself, watch Netflix will kena auto kick out every 10-15mins.

In the end, i choose a refund and bought a TCL instead. For the same price, you get full andriod 9 pie which allows you to play andriod apps and games. Plus google voice controls and the sound system on TCL was much better than Prism.

That being said, there is an upside to Prism+, that is if you die die need an IPS panel at 400 nits because the room where you place the tv is very bright.

Else, please don't buy a Prism+ TV on impulse. Do some research as there are brands like TCL, Xiaomi and Philips that deliver in the same budget.
I reported the backlight bleeding issue since first bought E55 in April and was given the default response - "this is a drawback for our IPS panel technology and unfortunately, we do not offer a local dimming function at this price range". Since there was no point for a replacement, I opted for full refund and they kindly let me keep the TV until CB ended so that I could source for my own replacement.

I agree about their limited time sale tactic and their desperate ads in FB and other SM to push sales. However, I am glad that the refund process was smooth without delays on their part. So the after-sales service was not too bad in my experience.

Since then, I did some research and ended up with a 55" TCL equipped with Android and AI controls. There's no similar issues with backlight bleeding (at the same price point as they mentioned). Enjoying the TCL and I am happy that I was able to switch to it.

PS: Before Prism+, I tried Xiomi Smart 55" but sold it off after a month coz wasn't happy with the ugly and forced UI (with ads).
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Old 04-07-2020, 10:39 PM   #195
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I reported the backlight bleeding issue since first bought E55 in April and was given the default response - "this is a drawback for our IPS panel technology and unfortunately, we do not offer a local dimming function at this price range". Since there was no point for a replacement, I opted for full refund and they kindly let me keep the TV until CB ended so that I could source for my own replacement.

I agree about their limited time sale tactic and their desperate ads in FB and other SM to push sales. However, I am glad that the refund process was smooth without delays on their part. So the after-sales service was not too bad in my experience.

Since then, I did some research and ended up with a 55" TCL equipped with Android and AI controls. There's no similar issues with backlight bleeding (at the same price point as they mentioned). Enjoying the TCL and I am happy that I was able to switch to it.

PS: Before Prism+, I tried Xiomi Smart 55" but sold it off after a month coz wasn't happy with the ugly and forced UI (with ads).
saw someone mentioned that there was an firmware update for prism some time ago
were u able to update and test it b4 returning the set?
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