Follow up to my Prism E65 that was screen damaged after 1 month without anyone in the house due to fengshui reason we couldn't move in till a certain date.
A. What happen was the TV screen suddenly had a spiderweb screen damage in the inside which affected the screen.
B. I told prism there was no one in the house and can't be my fault but they quickly deny and said its must be my fault and they don't cover this on warranty.
Our warranty only cover spare parts which is unlike what was written on their website.
C. I went to Google and apparently some brands also have this issue but rarely.
D. Upon seeing my email, prism immediately offered me a refurbish set at 799 for my E65" which they claim is out of goodwill but I felt they weren't even listening to the problem and seems like a pre scripted strategy. When I tried to expose the person, he denied it.
I asked for a fair judgement to get a technician to prove that the damage was done by me because there was no one at home so it clearly can't be done by me and was willing to even pay for the technician at my own expenses but prism best reply was oh we will only send a technician for him to tell u in the face that its a spiderweb damage without opening the TV to investigate and kept repeating to take the refurbish since I'm stuck with them
E. because I already spent 1k plus installing the bracket I gave in and said fine I'll get the whatever refurbish set which they claim is opened n returned as previous owner bought a wrong size.
F. Today the delivery guy came, so I casually asked how often this problems occur. He told me in the last 2 to 3 weeks, about 300 SETS of TV had this issue and prism hq denies to be their fault. CAN U IMAGINE THIS?
The driver said sometime customer not to blame, because can be many factors that cause a damage to the TV from order shipment, to delivering and installation.
These damages tend to only appear after a week or 2 and prism will always take a photo during the actual delivery to say here u go. No issue and its full responsibility of the owner.
G. This I took photo of the installation process and let's see if the same occurs
H. best part, prism got a new customer service to call me, he accidently spilled the beans to say actually I'm not buying a refurbish set, in their system I'm actually EXCHANGING it but paying full refurbish price for it.
The driver shared with me what PRISM do was they take back the OLD TV, remove out the expensive motherboard, spare parts and refurbish it to sell.
I. So when the installation team came to remove my old TV and replace with the new one. I asked them, since I bought this refurbish set, can I smash the old one since no value? The guy didn't want to say but just said the above will likely happen but they are installation team only so don't want to comment much
In summary, just becareful. U might just be able to pay for a proper LG or SAMSUNG. After sharing my post, there were also other victims who faced the same issue that spoke to me about this. Don't be the next.
I hope this post saves u some money. Cheers and merry christmas
Would the Lemon Law apply for this case? If yes, then prehaps CASE might be the best bet. If legal action is required then probably the Small Claims Tribunal.