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Old 07-01-2021, 05:42 PM   #331
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Dear Customer,

Thank you for your interest in our LG and Philips TV deals.

1) Philips 55" 4K Smart LED TV @ $699 (U.P. $1,499) with FREE $240 Audio House eCashback + FREE wall mounting.

2) LG 55” OLED TV 55C8 @ $1,999 (U.P. $4,699) with FREE $760 Audio House eCashback.

Please let us know which model you are keen on if you would like our sales team to assist you further.

Exclusive offers are available only for store purchase on first come first served basis, at 23 Ubi Road 4 Audio House Building. Thank you, and we hope to serve you soon.

Best regards,
Audio House
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Old 08-01-2021, 10:04 AM   #332
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i beg to differ, my colleague had an apple phone product before and on the 2nd week she dropped the phone, had a screen cracked and didn't buy the insurance.

Apple nonetheless did a 1 to 1 exchange, albeit with a refurbished set. Still a good gesture from a company. till today she lived and breathe apple phone, iPads , pods etc

i feel prism has a good product. just when unfortunate things like this happen, 0 protection to the consumer, leaving a sour note. so buy and don't hope for any protection for such matter.

lots of times we learn from experience. when i posted this, i get private messages from friends and family who shared bad experience with the company.

guess it's a case of buy and you learn of the company policy. but i think it's alright, just look forward to other brands
How's the new "refurbished" set? I think we shouldn't compare a small company with a big one like Apple, with profit margin of who knows how much. Plus claiming that it cracks on its own, you might as well blame it on the delivery guys.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from your AppleCare+ purchase date1 and adds up to two incidents of accidental damage protection every 12 months.
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Old 09-01-2021, 10:26 AM   #333
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Hi orchardtown

Did a google search with words "spiderweb internal screen crack tv"

See one link below. I understand from websites, the usual problem is light impact but could be Quality issue too. At the below link 80 over people have reported similar problems. All the best.

https://www.cnet.com/forums/discussi...er-web-525394/


Follow up to my Prism E65 that was screen damaged after 1 month without anyone in the house due to fengshui reason we couldn't move in till a certain date.

A. What happen was the TV screen suddenly had a spiderweb screen damage in the inside which affected the screen.

B. I told prism there was no one in the house and can't be my fault but they quickly deny and said its must be my fault and they don't cover this on warranty.

Our warranty only cover spare parts which is unlike what was written on their website.

C. I went to Google and apparently some brands also have this issue but rarely.

D. Upon seeing my email, prism immediately offered me a refurbish set at 799 for my E65" which they claim is out of goodwill but I felt they weren't even listening to the problem and seems like a pre scripted strategy. When I tried to expose the person, he denied it.

I asked for a fair judgement to get a technician to prove that the damage was done by me because there was no one at home so it clearly can't be done by me and was willing to even pay for the technician at my own expenses but prism best reply was oh we will only send a technician for him to tell u in the face that its a spiderweb damage without opening the TV to investigate and kept repeating to take the refurbish since I'm stuck with them

E. because I already spent 1k plus installing the bracket I gave in and said fine I'll get the whatever refurbish set which they claim is opened n returned as previous owner bought a wrong size.

F. Today the delivery guy came, so I casually asked how often this problems occur. He told me in the last 2 to 3 weeks, about 300 SETS of TV had this issue and prism hq denies to be their fault. CAN U IMAGINE THIS?

The driver said sometime customer not to blame, because can be many factors that cause a damage to the TV from order shipment, to delivering and installation.

These damages tend to only appear after a week or 2 and prism will always take a photo during the actual delivery to say here u go. No issue and its full responsibility of the owner.

G. This I took photo of the installation process and let's see if the same occurs

H. best part, prism got a new customer service to call me, he accidently spilled the beans to say actually I'm not buying a refurbish set, in their system I'm actually EXCHANGING it but paying full refurbish price for it.

The driver shared with me what PRISM do was they take back the OLD TV, remove out the expensive motherboard, spare parts and refurbish it to sell.

I. So when the installation team came to remove my old TV and replace with the new one. I asked them, since I bought this refurbish set, can I smash the old one since no value? The guy didn't want to say but just said the above will likely happen but they are installation team only so don't want to comment much

In summary, just becareful. U might just be able to pay for a proper LG or SAMSUNG. After sharing my post, there were also other victims who faced the same issue that spoke to me about this. Don't be the next.

I hope this post saves u some money. Cheers and merry christmas

Last edited by dgeralds; 09-01-2021 at 10:44 AM..
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Old 13-01-2021, 02:13 PM   #334
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Hi orchardtown

Did a google search with words "spiderweb internal screen crack tv"

See one link below. I understand from websites, the usual problem is light impact but could be Quality issue too. At the below link 80 over people have reported similar problems. All the best.

https://www.cnet.com/forums/discussi...er-web-525394/
That can happen especially those large screen size. Most of the time is due to transportation, at time during installation. It develop a slight hair line crack and after use, it become more visible.
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Old 15-01-2021, 06:43 PM   #335
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Same thing. Internal crack, external crack, whatever crack. Late moving date, nobody at home, whatever fengshui. Crack is crack, and it's not covered by warranty. Complain there and here, the most company will offer is discounted price for the replacement. Same thing with laptop, handphone or tablet.
Not true, customer are still protected by consumer laws.

If samsung hp all start to develop internal crack by itself, u bet they will recall like their old note phone with battery problem
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Old 15-01-2021, 09:14 PM   #336
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Not true, customer are still protected by consumer laws.

If samsung hp all start to develop internal crack by itself, u bet they will recall like their old note phone with battery problem
where is your sauce? so who is placing the bet?
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Old 17-01-2021, 10:08 AM   #337
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Got my Q75 recently, so far so good, by that I mean can on/off, image is clear, sound is good, apps is working fine. TV channels are picking up well.
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Old 17-01-2021, 08:24 PM   #338
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got mine in December and yesterday - the screen started turning white! rebooted and it was pretty much the same. I hope they honor the warranty but so far, i'm really unhappy. this thing is barely 2 months old.

Got my Q75 recently, so far so good, by that I mean can on/off, image is clear, sound is good, apps is working fine. TV channels are picking up well.
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Old 18-01-2021, 01:38 AM   #339
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got mine in December and yesterday - the screen started turning white! rebooted and it was pretty much the same. I hope they honor the warranty but so far, i'm really unhappy. this thing is barely 2 months old.
Do update the progress, am interested to know how good is their customer service.
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Old 18-01-2021, 09:08 AM   #340
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Hi, has anyone hooked up their Dolby digital or DTS 5.1 system to their q65 TV? Is it possible to get true 5.1 audio in Dolby digital or DTS when watching Netflix or amazon prime 5.1 content?
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Old 20-01-2021, 09:03 AM   #341
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after reading all the bad experiences, i think i rather pay more for a LG or Samsung to save all these troubles. 平嘢冇好嘢,好嘢冇平嘢
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Old 20-01-2021, 03:16 PM   #342
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Dear Customer,

Thank you for your interest in our LG and Philips TV deals.

1) Philips 55" 4K Smart LED TV @ $699 (U.P. $1,499) with FREE $240 Audio House eCashback + FREE wall mounting.

2) LG 55 OLED TV 55C8 @ $1,999 (U.P. $4,699) with FREE $760 Audio House eCashback.

Please let us know which model you are keen on if you would like our sales team to assist you further.

Exclusive offers are available only for store purchase on first come first served basis, at 23 Ubi Road 4 Audio House Building. Thank you, and we hope to serve you soon.

Best regards,
Audio House
I am interested. Hee
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