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Bought a ASUS laptop during Sitex 2018

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Old 29-11-2018, 09:16 PM   #1
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Bought a ASUS laptop during Sitex 2018

Use for few days. Today discover the battery can not charge to 100%.
Always remain at 99%. Is this normal? Will it get even worst?
Should I go Harvy Norman to exchange a new one?
Thanks for the advice.

Last edited by tszkitc; 30-11-2018 at 12:01 PM.. Reason: found out the solutions
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Old 01-12-2018, 02:23 PM   #2
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Yes get it exchanged if you can.
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Old 01-12-2018, 09:20 PM   #3
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This means the unit you bought may have been in storage for too long uncharged.


Usually you leave at 99% for several days then see if it reaches 100%. Stop if the battery gets alarmingly hot to the touch.
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Old 01-12-2018, 10:18 PM   #4
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Use tool like BatteryInfoView to check the battery health.
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Old Yesterday, 10:11 AM   #5
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Use for few days. Today discover the battery can not charge to 100%.
Always remain at 99%. Is this normal? Will it get even worst?
Should I go Harvy Norman to exchange a new one?
Thanks for the advice.
How is it? Did you go to change the laptop?
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Old Today, 11:57 AM   #6
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I agree, get it changed
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Old Today, 04:34 PM   #7
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I charged it for few days and in windows 10 , the battery went to 100%.

But in the bios it still reads 99%.

Called Asus support hotline, they said it's normal so never request change.

Last edited by tszkitc; Today at 04:37 PM..
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