Just had Daikin 5-ticks Smile series installed against recommendations from my AC installer and friends ... and has issue since day 1 - condensation appears on the study room unit which i don't turn On overnight and dripping on my laminate floor every morning.
Reported issue to Daikin and their technician came down (and I took leaves) twice but still couldn't resolve the issue till date. Issue was diagnosed to be faulty main motherboard or faulty valve of the brand new outdoor unit but technician seems unfamiliar how to proceed. When I asked further, he explained that his experience in this 5-ticks series is limited as not many people install them. He was even trying to convince me that issue was resolved on the second visit by just doing some self-testings, but I disagreed cos I could already tell from the symptoms. When I insisted he do something, he told me he didn't have the parts again and may need to do welding on my brand new compressor unit to further confirm the issue. Had no choice but to let him go (and wasted my 2 days leaves for nothing). True enough, condensation started 1 hour after he left. So issue still exist to date after 1 week since installation. I'm calling and sending a complaint to Daikin tomorrow!
So reliability is important indeed but after-sales support and technician capability are also very important, which for Daikin case ... well, you judge for yourself.
who is the installer?