- May 15, 2000
- Reaction score
Anyone has experience with claims from Europcar?
Long story short, have booked a car with Wahdah and opted for the pay later option (which means I have a confirmed order but cannot purchase the SLRO until I have paid). Then now, a little less then 1 month from my trip, they told me that due technical issues at their insurance company's website, they are unable to provide SLRO coverage for me, which means I need to bear an excess of RM20,000 for the car group that I selected. They have no other options for me to get full coverage and just told me to rent from someone else (bad first experience!)
So now, I urgently need to confirm a car. As I will be driving to Cameron Highlands with elderly and baby, and hearing that it is quite dangerous to drive in that area (prone to theft), I would like to get a full coverage (zero excess) that covers CDW and theft, as well as glass and tyres coverage and roadside assistance.
The policy wordings at Europcar is quite detailed, but did not state what is the excess and if I can get zero excess. It also doesn't tell me if their offices Malaysia provide coverage on glass and tyres etc.
I have written an email to them but would like to know asap if they have what I needed and if not, whether other car rental company has what I needed, cos really not a lot of time left to my trip. Anyone has any information or suggestion for me?
Appreciate your advice!
Did you call EuropCar? I assume you will pick up the vehicle at their JB office of Baguss Hotel, which has a phone number.