Starhub has a new CEO position.
Customer Experience Officer.
All I can say their customer service has improved over the years.
It was fast for me to reach their CSO based on recent encounters.
Last week, I tried to reach Starhub CS via Live Chat. Was kicked out 3 times, just cos there was no available CSO. If this is their current improved customer service experience, I wouldn't want to imagine how it was like previously.
Even Grid gives me better online support, albeit slow response time.