So far I do not have a issue with the headrest. The headrest can be adjusted up and down as well as angle can be turn to more than 90 degree but less than 120 degree. Just have to find the correct height adjustment and tilt the headrest to the correct angle to have a nice fit for your neck or head. Then again probably due to wear and tear the headrest no longer can be fixed to the correct angle also it does not have a fastener to prevent the headrest angle from moving due to heavy use. It is also hard to find a headrest that can be fasten to the correct angle, unless you are willing to up your budget to premium chair
Have been using the Sail for last 3 years, generally satisfied, the mesh still supporting my weighty body.
Still no rust on the metal legs (office chairs I bought from taobao started rusting within 6 months, thrown away after a year)
Not perfect though, 2 annoyances:
1. Headrest rotates downwards when your head actually rests on it, so needed something to keep the headrest up
2. Arm rests don't lock when they're pulled up, so will slide back down. Wasn't at home when the guys came to fix, so didn't really know if they're supposed to be like that. Had to use something to wrap around the 'stems' and prop up the arm rests.
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