Dream Cruise is Docking In Singapore (World Dream)

bigherosg

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That’s terrible. Never hear of such lousy service from butler before. If cannot get confirmed reservations from butler within first hour of boarding, think better to go to the restaurants ourselves to book timings. They will update into our schedule directly.
Hv travelled many times on Palace but1st time encounter such bad service frm butler, till i hv to tell her off.
 

bigherosg

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Very bad rates if you pay partial. My PP was expiring and i was short of abt 1000PP to reach 30,000 PP.
i told reception i want to upgrade to palace suite and use my PP to deduct. approximate 28,800PP for 3D2N upgrade balcony to palace and end up i pay close to $300+ cash and all my PP for upgrading. The above $300+ exclude port tax and gratuity!!!
Using PP to upgrade onboard or pay for anything is 76Pp = $1, not really worth it.
 

bigherosg

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I think is 2N 552 and 3N 828 if i not wrong

again subject to availability
Nowadays they will push u to palace deluxe saying normal suite is full. Upgrade cost slightly more than 1k for 3N n hv to wait till 4.30pm meaning u will miss out 1 specialty lunch. Unless u hv pre book with host for upgrade then can upgrade once onboard.
 

Taurus66

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GD is hoping more passengers are using 30k PP (3D2N low season) or 45k PP (4D3N low season) or Paying Full Price Passengers to book Palace Suite instead of those complimentary balcony room passengers to upgrade onboard.
 

citrus00

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ya unfortunately i have points enough for 2 palace suites all expired in june. anyone managed to extend their points ? can’t expect they will deduct the points due to current pandemic.
 

Taurus66

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ya unfortunately i have points enough for 2 palace suites all expired in june. anyone managed to extend their points ? can’t expect they will deduct the points due to current pandemic.
All pre-Covid19 points must be used by 30th June 2021. 30th June 2021 was the last day that you must use your points onboard or book cabin via hotline till 30th September 2021. They won't return the points unless you had a valid reason (e.g. was given the option to cancel May trip because of no dining-in etc).
 

JENGJENGJENG789

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I think they should honor the T&Cs as at time of booking bah. It’s like Mar this year when I sailed after DC removed the deluxe beverage package from palace perks, but cos I booked before the policy change, they still honored and gave me the package. Hope they do so for u too.
Did you have to show them your cruise ticket?
Wonder if the new policy applies tp Villa, Penthouse and the Deluxe Suite as well :unsure:
 

Shizuka9

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I hope so too. Did you have to show the staff onboard any documentation or anything for them to honour those T&Cs?
At first the on-board staff said my name is not in the list of inclusive passengers for the package. I just show them my booking confirmation that listed down all the perks and they LL give me 😂
 

cruzwhiz

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Hv travelled many times on Palace but1st time encounter such bad service frm butler, till i hv to tell her off.
Haha, I have experienced one butler even worse. I never see him how he looks like and never come to cabin or made any attempt to find me.

It might be because I have another friend and the butler helped us to book all lunch and dinner. But I was quite amazed the butler doesn't even try to meet you and say "Hi". Lol
 

lemonlulu

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At first the on-board staff said my name is not in the list of inclusive passengers for the package. I just show them my booking confirmation that listed down all the perks and they LL give me 😂
I just looked at my ticket again (I booked on 14 Oct before the new dining rules).

It says "Incl Set Menu Meals Within The Palace" and there's also "Incl Set Meal Entitlement for 1 lunch and 1 dinner in specialty restaurants per day". I think maybe I can show them the "Incl Set Menu Meals Within The Palace"?

Not sure if those who booked after the new rules kicked in have that in their cruise ticket also?
 

chriskoh85

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They hv the new dining rules in the Palace cruise planner
I was on the same cruise on Sunday.. very disappointed about the new dining policy and we were not even informed prior to the cruise. Butler can't do much also, only ask us to feedback to Shore side cause they can only follow the decisions.
 

asky2505

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Those who brought kids to Palace, any special prog for them?
 

Shizuka9

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Those who brought kids to Palace, any special prog for them?
Got a couple of free activities at little dreamers. Go there and sign up ASAP on first day as only 10 slots per activity. My girl did sand bottle making last time.
 

hisokaomi

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Hi guys, are we allow to bring bottled non alcohol drinks on board the ship?
 

asky2505

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Got a couple of free activities at little dreamers. Go there and sign up ASAP on first day as only 10 slots per activity. My girl did sand bottle making last time.
Are those activities also avail to non Palace occupants? Can get butler to do that?
 

PeterSC38

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I think they should honor the T&Cs as at time of booking bah. It’s like Mar this year when I sailed after DC removed the deluxe beverage package from palace perks, but cos I booked before the policy change, they still honored and gave me the package. Hope they do so for u too.
I have checked with Dreamcruises about their sudden change to limit set menu dining in Palace Restaurant to one meal only despite what is stated in my cruise ticket (my cruise booking this weekend was done months before this sudden change implemented on 13 October 2021). Their response was: 'cabin privileges are subject to change without prior notice' 😑 That means there's no use looking at the T&Cs of the cruise ticket, since entitlements can be subsequently changed on cruise 😔
 
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