TLDR
An independent review panel found multiple breaches by agencies handling the case of four-year-old Megan Khung, who died in 2020 after more than a year of abuse. The Minister for Social and Family Development, Masagos Zulkifli, has publicly apologized, stating that the agencies accept the findings and are committed to strengthening child protection processes.
The table below summarizes the key lapses identified by the panel and the subsequent actions taken:
| Agency Involved | Key Lapses Identified | Actions / Status |
|---|
| Child Protective Service (CPS) | Did not log calls for help; failed to probe for more details on Megan's injuries and situation. | Disciplinary investigation of the officer is underway. |
| Singapore Police Force (SPF) | Officers failed to follow procedures on a missing person report, preventing timely action. | Two officers disciplined; one resigned, the other was fined. |
| Beyond Social Services (BSS) | Incident report to authorities was delayed and did not fully describe the severity of Megan's injuries. | Accepted findings; has made changes to its workflows and reporting. |
| HEART@Fei Yue (HFY) | Did not take up the case for management when referred to them, despite concerning information. | Acknowledged the need for tighter protocols and has strengthened its processes. |
The review panel made several recommendations to prevent such tragedies, including clarifying that child protection agencies should manage all child abuse cases and creating a formal appeals mechanism for cases where agencies disagree on risk levels.