Yesterday also kena... Airport to bedok fare quite good, but kena snatch away by luo han.
I know how to tackle these luo han liao...
Next time if you receive a good ping, you press arrived and press pick up first thing first. Then quickly call the rider or text and apologise and inform them system glitch, screwed up, but rest assured I am on my way to you....
But do this only when you think it is a good pick up, very good fare cos very ma fan, need to inform rider why start trip but not here yet. But beware, once you press pick up, you won't see the pick up location already, so you must remember where to pick up.
This way, those DT cannot snatch....
Use this only when you think the fare is really good... If not really troublesome. This way sometimes we won't drive all the way there then kena cancel by system....
If system is rigged then we hack it!