Issues with Singtel

[Blowwhistle99]

Recently subscribed to Singtel 1Gbps Wifi services for my new home.
The technician came to make the installation today, promised the wifi will be available before 12pm.
We find that rather unusual because from past experiences, the wifi can be accessed immediately after installation.

As at 830pm today, we are still unable to access the wifi after many calls with the staff, even with the head of the department.
From the latest call, the call centre staff even asked me to wait until 7th April for the technician to come make the installation again.

I feel like living in a 3rd world country with 3rd world telco services.
I have subscribed to Singtel services for many years, prestige member and nothing like this has happened before.
What is happening to Singtel? feeling very frustrated now.

Anyone has similar experience with Singtel recently? What's a good solution?

 

[middleclass]

Singtel only good for mobile phone service

 

[powerrr]

Singtel Customer Care hotline is NBCCB!

Press 1 press 2 press this press that then ask you enter a mobile number followed by a # then you get a WhatsApp message and you are supposed to find answers to your problems interacting with a stupid automated bot with stupid canned responses that get you nowhere.

Very very hard to speak to a live agent.

NBCCB!

 

[HappyCanOrNot]

Shixtel... Stinktel... Sicktel....

 

[Shion]

try complaining on their facebook page ?

 

[SuperClubby]

stinktel wifi really cmi, i see my friend keep kpkb I also want laugh

 

[jim889]

where ish your old modem. gotch wifi?

bring it out and connect it in la.

 

[zohn1999]

My singtel WiFi is perfect. Strong all the time. Many years liao. Not too expensive too.

 

[TANKOKBENG]

They are the legalized scammers.

 

[Blowwhistle99]

When i asked the call centre staff to escalate the issue to their senior manager, she told me that she is not based in Singapore and their senior manager already gone for the day.
Is that my issue?

 

[DrAwkward]

Every month got Singtel person come knock my door ask me upgrade to 1Gbps. I tell him go fly kite

 

[twenty47]

Singtel only good for mobile phone service

I think their mobile sux too. I just swapped from M1 to singtel and found that singtel has so many deadspots!. Whole of UBI towards Macpherson no network wth!

 

[Kaylin]

really got such thing as prestige member? old timers are not as attractive as new signups anymore.

 

[Blowwhistle99]

where ish your old modem. gotch wifi?

bring it out and connect it in la.

if the new modem doesn't work, why would the old modem work?

 

[shock]

You know during the era of software and movies download, SingTel is the only one who surrendered the users info under court rule. I only use StarHub no matter how people bashed StarHub.

 

[whatheheck]

Mine I think cui but still using
Everytime recon just tell me router extend warranty

 

[jim889]

if the new modem doesn't work, why would the old modem work?

i dunno wat is your problem.. chiu just said no wifi but didnt say modem not working?

 

[Blowwhistle99]

really got such thing as prestige member? old timers are not as attractive as new signups anymore.

They give vouchers for handsets every 2 years.

 

[coyote]

Your post is unclear. They said before 12pm of 2 Apr or 12pm of 3 Apr?

Singtel wifi is another unclear thing. Singtel wifi refers to those hot spots near MRT. If you are talking about your home's WiFi, it's called your home WiFi, not singtel WiFi.

Apparently, TS is not tech savvy. Forumners asked him to check and he obviously does not know how to troubleshoot why his home WiFi is not working. In that case, you are at the mercy of singtel staffs.

 

[Flexamoria]

Moi asus router finally almost died, weak wifi.... Changed to previous free tplink router all good now