[ July 10 8pm ] JJ Lin「SANCTUARY FINALE」Virtual Concert, June 6 2021

yxyxx8

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I heard a certain music platform from China has this for free and it can be accessed ah? *wink
 

twinkle07

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JJ apologises to those using sistic.. say will talk to them...
 

lionelfoo

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Despite some technical flaws and internet disrutions wor...
 

Fellowes

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Blackpink global concert at YouTube no lag, TWICE global online concert at VLIVE also no lag, IZ*ONE global concert at Interpark also no lag.

Yet SISTIC you lag for JJ Lin concert. Disappointed at our smart nation network. 😅
 

twinkle07

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jjlin.jpg
 

yperic

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No refund or playback for those who streamed JJ Lin's online concert via BookMyShow​


Oh no.

Untitled-collage-2021-07-21T162728.151.jpg


Singaporean Mandopop singer JJ Lin broadcasted his Sanctuary Finale concert online on July 10, 2021.

Many who streamed Lin's virtual concert through SISTIC's platform experienced severe lag and a frozen black screen due to technical difficulties.

SISTIC later announced that it will be offering refunds, as well as an opportunity to view the event at a later date.



Many who streamed Lin's virtual concert through SISTIC's platform experienced severe lag and a frozen black screen due to technical difficulties.

SISTIC later announced that it will be offering refunds, as well as an opportunity to view the event at a later date.

Lag and black screens for many who streamed via BookMyShow's platform​


Besides SISTIC, fans were also able to purchase tickets and stream the virtual concert via BookMyShow, according to concert organiser Isotope Productions.

Although at least one viewer said that BookMyShow's platform "streamed a lot better" than SISTIC's site, others claimed that they experienced lag.


Screen-Shot-2021-07-21-at-3.25.44-PM.png

Photo via BookMyShow/Facebook

Others asked if they could get a refund and attached screenshots of their black or frozen screens.

Screen-Shot-2021-07-21-at-3.26.25-PM.png

Photo via BookMyShow/Facebook

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Photo via BookMyShow/Facebook

One user attached a video showing the choppy live stream footage:

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Photo via Sharon Sassystoney/

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Gif via Sharon Sassystoney/Facebook

No refund to be issued​


When a customer reached out to BookMyShow to request a refund, the platform said that only those on SISTIC's viewing platform experienced technical difficulties during the show.

They added that the customer might have faced "external factors" during the live stream that was not within their control.

Thus, BookMyShow would not be offering a refund or playback option.

Screen-Shot-2021-07-21-at-3.28.20-PM-1.png

Photo via BookMyShow/Facebook

Here's a closer look at BookMyShow's email reply.

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Photo via BookMyShow/Facebook

Another customer who purchased tickets to watch the concert on BookMyShow's platform via KrisFlyer also received a similar response.

Screen-Shot-2021-07-21-at-3.27.40-PM.png

Photo via BookMyShow/Facebook

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Photo via BookMyShow/Facebook

Mothership has reached out to BookMyShow and will update the article once we receive a response.

 

twinkle07

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those jokers never raise the problem on july 10th
wait 2 weeks later then say?
 
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