M1 FIBRE BROADBAND DISCUSSION - Part 2

FireHobbit

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the m1 tech guy reset the router, reset the connection, reset the ont and even re create the profile. still same issues
 

skpuppy

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This is not common and should not occur. As jasonho mentioned it might be caused by a faulty modem/ont. If the modem is faulty, M1 should replace it for you for free.

But such problems could also be caused by your own router or wifi signal which would not be M1's fault or within their remit to fix. Try with a wired connection to the router if you can, and see if problems still occur.
Thanks to Jason. I think I will call the technician down to check
 

eauyong

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I am not sure if you are getting the speed when the device is connected via wired or wireless connection? If you want to know the actual speed, you need to test via wired connection, not wireless. Wireless connection speed is very subjected to any device interference, your router and your mobile device. So its not a good measure.
So right, similiar to "rubbish in, rubbish out" - term borrowed from HiFi reference now applicable to WiFi. The strongest Link is your starting point so in this case, the strongest is your wired access. Mine below is OK! (for ref.)

Speedtest%2BRT-AC87U%2Bafter%2Bfixing%2Bcooling%2Bfan%2Bn%2Bbracket%2Bto%2BONTb10-June%2B2021.jpg
 

P0TMKILLMAN

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which is 500MB plan is better, the M1 version or the Starhub version.
Which one come with free router.
 

bert64

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which is 500MB plan is better, the M1 version or the Starhub version.
Which one come with free router.
As far as i'm aware, neither come with a free router. I believe M1 bundle a phone line whereas Starhub do not.

Don't worry about free routers, if the ISP is giving it away for free that should tell you something. You're much better off buying a decent router off the shelf. You'll have more choices, and you'll be able to reuse the router with any provider - some of the ones supplied by ISPs are locked to their service and become e-waste if you switch providers.
 

xiaofan

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Any WiFi 6 router to recommend for 500mbps?

Router recommendation will be the same for 500Mbps and 1Gbps.

Asus RT-AX58U/82U/86U, depending on your budget. Asus wins with features and long term support.

Right now Courts has very good offer for RT-AX86U and RT-AX82U.
 

textshitpost

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As far as i'm aware, neither come with a free router. I believe M1 bundle a phone line whereas Starhub do not.

Don't worry about free routers, if the ISP is giving it away for free that should tell you something. You're much better off buying a decent router off the shelf. You'll have more choices, and you'll be able to reuse the router with any provider - some of the ones supplied by ISPs are locked to their service and become e-waste if you switch providers.

Godamn the linksys ea8100, need to unplug Ethernet and reboot to access 192168101(yet alone smart wifi) lest it be stuck on infinite waiting spining circle, and that means can't see who's connected, can't view recent wan connections/ports, no easy way to dis/reconnect to get a new IP(like my n56u Asus that just zombied on my with dead lan ports...wifi worked though till I reset it and locked myself out), can't adjust wifi tx power/beacon interval or whatever, ipv6 likely doesnt allow privacy extension standard, it's like a prison compared to padavan
 

adderrs

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My side at North East also facing this issue. my download and upload is 600Mbps and below and when the technician come down, it is shocking to hear that is the typcal speed when getting their 1Gbps plan.

anyone have any idea what is the committed speed for 1Gbps plan for M1?

Yup, my situation is probably the same as yours.

K6wsMgS.jpeg



My previous long-winded post detailing my wired connection speed - https://forums.hardwarezone.com.sg/...ussion-part-2.5658375/page-413#post-134529221

Anyway, long story short, the previous speed was:
  • 250mbps to 360mbps between 6am to past midnight till around 1am+
  • 920mbps between 2am to 6am
After escalating to M1, they did something at their backend. Called me the next day. Asked me to shut down my modem, router, etc. and wait for 10mins before rebooting.

Right after that, my day time speed has improved tremendously from 250mbps to now 600+mbps. Should I be happy? I guess I should. More than doubled previous speed during day time. My hunch still remains -- some very hardcore heavy user(s) in my block/neighborhood consuming all the bandwidth while M1's system in segregating bandwidth between different subscribers doesn't prove to be effective. 😩

As always, all tests conducted with wifi disabled on router.
 
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adderrs

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Router recommendation will be the same for 500Mbps and 1Gbps.

Asus RT-AX58U/82U/86U, depending on your budget. Asus wins with features and long term support.

Right now Courts has very good offer for RT-AX86U and RT-AX82U.

May I ask what are the offers you've seen at Courts for 86U and 82U?

How does it compare to these online offers:

 

adderrs

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Router recommendation will be the same for 500Mbps and 1Gbps.

Asus RT-AX58U/82U/86U, depending on your budget. Asus wins with features and long term support.

Right now Courts has very good offer for RT-AX86U and RT-AX82U.

86U's performance looks really good.

KOMeOyZ.jpeg
 

xiaofan

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May I ask what are the offers you've seen at Courts for 86U and 82U?

How does it compare to these online offers:



As per the above thread, using promo code JUNE6181 at Courts online. You may need to be fast.

RT-AX86U Gundam version at S$312.20 [S$419 - S$90 (22% off cap at S$90) - S$16.80 = 312.20]
RT-AX82U at around S$239.82 [S#329 - S$72.38 (22% off) -S$16.80 = S$239.82]
 

RikkoAnne

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This is not common and should not occur. As jasonho mentioned it might be caused by a faulty modem/ont. If the modem is faulty, M1 should replace it for you for free.

But such problems could also be caused by your own router or wifi signal which would not be M1's fault or within their remit to fix. Try with a wired connection to the router if you can, and see if problems still occur.
Thank you! M1 changed the modem, seems to be working now *fingers crossed*
 

RikkoAnne

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It happened to my bro M1 connection before. Even changing router doesn't help.

How long have you been on M1 and using the same modem? I suspect its the modem power supply as thats what happened to my bro. After they come down to change to a new modem, everything is stable.
Thank you! Called M1 again and this time there's an option to select "internet connectivity issue" in the phone menu so I chose that, and M1 changed the modem today, so far it seems to be working but *fingers crossed* and hope it continues to work.
 

Cbreeze

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Hello everyone,

I really envy those who have shared your superb speedtest result which I can only dream of even for those >500Mbps...

I am currently with Starhub 1Gbps plan without contract and using their default Linksys EA8100 router and this is my Speedtest result on most days :sad::sad:😔


I was told in most instance, the wireless router is likely the bottleneck. I am contemplating to switch to M1 1Gbps plan and to decide on my options below:
1. 39.90/mth with free Asus RT-AX55 as my secondary node and buy either the AX86U or AX89X and wire backhaul as my primary router
2. 3 mth free promo and top up $13/mth for the AX88U as my primary router, monitor internet speed for a month and decide if to purchase a AX82U or AX86U as my secondary node. While I read raved review about the AX88U, I am also aware it has been launched for close to 3 years and is quite an old model, Do you face any issue with this model?

What will be your advice on the above and also the choice of Asus router models? I am not a gamer and internet is mainly for family usage like HBL, WFH, smart home bridge hooking up to about 12 devices. Thank you and look forward to your comment.
 

adderrs

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As per the above thread, using promo code JUNE6181 at Courts online. You may need to be fast.

RT-AX86U Gundam version at S$312.20 [S$419 - S$90 (22% off cap at S$90) - S$16.80 = 312.20]
RT-AX82U at around S$239.82 [S#329 - S$72.38 (22% off) -S$16.80 = S$239.82]

Sweet deal! Thank you!
 

skpuppy

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So right, similiar to "rubbish in, rubbish out" - term borrowed from HiFi reference now applicable to WiFi. The strongest Link is your starting point so in this case, the strongest is your wired access. Mine below is OK! (for ref.)

Speedtest%2BRT-AC87U%2Bafter%2Bfixing%2Bcooling%2Bfan%2Bn%2Bbracket%2Bto%2BONTb10-June%2B2021.jpg
Yeah. Perfect to use ethernet to measure but unfortunately my devices don’t have a lan port. Haha! Bo pian la. World is evolving.
Hello everyone,

I really envy those who have shared your superb speedtest result which I can only dream of even for those >500Mbps...

I am currently with Starhub 1Gbps plan without contract and using their default Linksys EA8100 router and this is my Speedtest result on most days :sad::sad:😔


I was told in most instance, the wireless router is likely the bottleneck. I am contemplating to switch to M1 1Gbps plan and to decide on my options below:
1. 39.90/mth with free Asus RT-AX55 as my secondary node and buy either the AX86U or AX89X and wire backhaul as my primary router
2. 3 mth free promo and top up $13/mth for the AX88U as my primary router, monitor internet speed for a month and decide if to purchase a AX82U or AX86U as my secondary node. While I read raved review about the AX88U, I am also aware it has been launched for close to 3 years and is quite an old model, Do you face any issue with this model?

What will be your advice on the above and also the choice of Asus router models? I am not a gamer and internet is mainly for family usage like HBL, WFH, smart home bridge hooking up to about 12 devices. Thank you and look forward to your comment.
m1 sent their technician down to change modem. Speed test on AX88U is 490mbps…Power. TechnicIan say based on their experience, 70-80% modem problem
 

vofzxy

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so farnie, cancel m1 broadband no need to return ONT one ah?
thats what the phone customer service say btw
 
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