...Digi: I must reload and extend by 14 Feb 2018.
Me: Thinking to myself goal post shifted to 14 Feb 2018? Must extend yes but reload even when I have sufficient credit to extend for 1 day to get another 90 day grace? I only need to reload when I have insufficient credit.
Digi: The days shown for each reload amount is the credit validity period.
Me: Shouldn't it be the active period instead?
So I was asked to send email with screenshots of the app and ussd message and now awaiting answers.
Everything that was said is different from what I've read from Digi official and community pages as well as advise from here. Otherwise, need to look for a more suitable sim for infrequent traveller such as myself that needs uninterrupted data connection for navigation across the causeway.
The last time I extend validity on my Digi prepaid (under inactive/grace period) -- by buying RM1 SLL -- was on 2019-01-31.
Yes, that means the last time I bought RM1 SLL on my Digi prepaid was less than 2 weeks ago.
Today (2019-02-13) I just tried accessing USSD *128# on my Digi prepaid; I can select option 1 without any error -- and can proceed to the next step where I was asked to confirm if I want to buy RM1 SLL
Based on the above, there doesn't seems to be any change on telco Digi side -- pertaining to buying RM1 SLL (to extend validity).
FYI,
There was once I read on Digi forums that
when buying Digi prepaid SLL, you must have at least RM0.01 in your balance AFTER the Digi prepaid SLL is purchased.
If the above is true, that means:
If you wish to buy RM1 SLL on your Digi prepaid -- you must have at least RM1.01 in your Digi prepaid balance BEFORE you can proceed to buy the RM1 SLL.
So if your current Digi prepaid balance is EXACTLY RM1.00 -- then you actually have "insufficient" funds in your Digi prepaid balance to buy the RM1 SLL.
I cannot confirm this -- because personally I've never encounter having EXACTLY only RM1.00 balance in my Digi prepaid at the point in time I need to buy RM1 SLL.
@Downloader
Is the current balance in your Digi prepaid exactly RM1.00 ?
If yes, your case may simply be a case of "insufficient" funds in your Digi prepaid balance when trying to buy the Digi (RM1) SLL.
If this is the case,
then it's a just matter of happpen to do doing things at the boundary / limits -- leading to "unexpected" error(s) occurring causing confusion.
The good news is that we know your Digi prepaid is not terminated & still in inactive/grace period (till 14/2).
You can always extend validity on your Digi prepaid by doing a top up / reload of any amount (RM5 / RM10 etc.)
This is quite easy -- because there are different channels / methods to do reload for M'sia prepaid -- including Digi prepaid.